Exam 8: Business Process Management

Business process management applies only to commercial,profit-making organizations.

A(n)________ inventory policy seeks to have raw materials and work-in-process delivered to the manufacturing site just as they are needed.

MRP stands for ________ and MRP stands for ________.

In a BPMN process diagram,data are represented by ________.

CRM applications store data in separate databases for each function.

Manufacturing organizations operate finished-goods inventory applications.

Independent,isolated processes are the most important factor in producing the productivity and efficiency necessary for businesses.

One reason why organizations buy off-the-shelf functional applications is that the off-the-shelf applications usually provide a perfect fit to an organization's business processes.

Customer support and training is typically part of the sales and marketing function.

What are the major problems of functional processes? How can they be resolved?

Which of the following is a manufacturing application?

In a BPMN process diagram,the swim-lane layout is used to simplify process diagrams and to draw attention to interactions among components of the diagram.

Planning manufacturing in response to signals from customers or downstream production processes that products or components are currently needed is called pull manufacturing.

Which of the following systems requires greater interorganizational cooperation?

________ applications concern checking account reconciliation,as well as managing electronic funds transfer throughout the organization.

Cross-functional processes often lead to islands of automation,sometimes called information silos.

Functional processes involve activities among several business departments.

Which are the methods of changing business processes?

The BPM process begins with the ________ stage.

Explain the benefits and challenges of BPM in functional processes.