Question 1

One of the goals of business process change is to enable the organization to reduce resources required to obtain the same result.

Accepted Answer

A) True 
 B)False

Question 2

True ERP is an informal approach that is based on innovative and unique business models.

Accepted Answer

A) True 
 B)False

Question 3

The resources that are added to change a process may include information systems as well as human resources.

Accepted Answer

A) True 
 B)False

Question 4

Cost-accounting applications determine the marginal cost and relative profitability of products and product families.

Accepted Answer

A) True 
 B)False

Question 5

While changing a business process by adding a resource,one should add cost to the value chain if ________.

Accepted Answer

A) the resources added are non-human 
B) the resources added are human 
C) the cost is not recurrent and is a one-time investment 
D) the change generates value greater than its cost 
A) the resources added are non-human 
B) the resources added are human 
C) the cost is not recurrent and is a one-time investment 
D) the change generates value greater than its cost

Question 6

Order-management applications fulfill all of the following functions except ________.

Accepted Answer

A) track the order through the fulfillment process 
B) obtain customer contact and shipping data 
C) process exceptions 
D) arrange for and schedule shipping 
A) track the order through the fulfillment process 
B) obtain customer contact and shipping data 
C) process exceptions 
D) arrange for and schedule shipping

Question 7

________ is a follow-up on materials requirements planning that includes new linkages with sales and personnel.

Accepted Answer

A) MPS 
B) CRM 
C) BOM 
D) MRP II 
A) MPS 
B) CRM 
C) BOM 
D) MRP II

Question 8

The problem with information silos is that decisions that are appropriate when considering only a single function like purchasing may create inefficiencies when the entire process is considered.

Accepted Answer

A) True 
 B)False

Question 9

Inventory-management applications use past data to compute stocking levels,reorder levels,and reorder quantities in accordance with inventory policy.

Accepted Answer

A) True 
 B)False

Question 10

Adding or removing resources to a given process without changing its structure is the only way process designers can increase the performance of a business process.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a functional process in an organization?

Accepted Answer

A) customer relationship management 
B) accounting 
C) human resources 
D) sales forecasting 
A) customer relationship management 
B) accounting 
C) human resources 
D) sales forecasting

Question 12

MRP does not include the planning of personnel,equipment,or facilities requirements.

Accepted Answer

A) True 
 B)False

Question 13

All of the following are true of CRM applications except that they ________.

Accepted Answer

A) provide training and development for resources 
B) integrate all of the primary business activities 
C) track all interactions with the customer 
D) make the organization customer-centric 
A) provide training and development for resources 
B) integrate all of the primary business activities 
C) track all interactions with the customer 
D) make the organization customer-centric

Question 14

In a(n)________ manufacturing process,production plans are created from signals from customers that products or components are currently needed.

Accepted Answer

A) MPS 
B) push 
C) pull 
D) MRP 
A) MPS 
B) push 
C) pull 
D) MRP

Question 15

The cycle of business processes repeats as change occurs and companies adjust to those changes.

Accepted Answer

A) True 
 B)False

Question 16

In a BPMN process diagram,________ represents the start of a process.

Accepted Answer

A) rectangle with the right top corner cut off 
B) rectangle with rounded corners 
C) thin lined circle 
D) heavy lined circle 
A) rectangle with the right top corner cut off 
B) rectangle with rounded corners 
C) thin lined circle 
D) heavy lined circle

Question 17

Well-managed organizations create policy,procedures,and committees to continually assess business process effectiveness.

Accepted Answer

A) True 
 B)False

Question 18

Ted,the quality supervisor at McJeeves Engineering Inc. ,has to get the process feedback sheet from the mailroom located at the second floor of the administrative building.He suggests providing the feedback sheets at each floor to simplify the procurement.Which method of business process change is he suggesting?

Accepted Answer

A) changing by altering the process structure 
B) changing by adding resources 
C) changing by removing resources 
D) changing by installing new process 
A) changing by altering the process structure 
B) changing by adding resources 
C) changing by removing resources 
D) changing by installing new process

Question 19

In a BPMN process diagram,a ________ documents process flow.

Accepted Answer

A) rectangle with the right top corner cut off 
B) solid arrow 
C) thin lined circle 
D) heavy lined circle 
A) rectangle with the right top corner cut off 
B) solid arrow 
C) thin lined circle 
D) heavy lined circle

Question 20

At which stage of the ERP implementation does training start?

Accepted Answer

A) after modeling current processes "as-is" 
B) before modifying the ERP application 
C) after preparing the detailed plan of implementation 
D) before identifying relevant ERP blueprint processes 
A) after modeling current processes "as-is" 
B) before modifying the ERP application 
C) after preparing the detailed plan of implementation 
D) before identifying relevant ERP blueprint processes

One of the goals of business process change is to enable the organization to reduce resources required to obtain the same result.

True ERP is an informal approach that is based on innovative and unique business models.

The resources that are added to change a process may include information systems as well as human resources.

Cost-accounting applications determine the marginal cost and relative profitability of products and product families.

While changing a business process by adding a resource,one should add cost to the value chain if ________.

Order-management applications fulfill all of the following functions except ________.

________ is a follow-up on materials requirements planning that includes new linkages with sales and personnel.

The problem with information silos is that decisions that are appropriate when considering only a single function like purchasing may create inefficiencies when the entire process is considered.

Inventory-management applications use past data to compute stocking levels,reorder levels,and reorder quantities in accordance with inventory policy.

Adding or removing resources to a given process without changing its structure is the only way process designers can increase the performance of a business process.

Which of the following is not a functional process in an organization?

MRP does not include the planning of personnel,equipment,or facilities requirements.

All of the following are true of CRM applications except that they ________.

In a(n)________ manufacturing process,production plans are created from signals from customers that products or components are currently needed.

The cycle of business processes repeats as change occurs and companies adjust to those changes.

In a BPMN process diagram,________ represents the start of a process.

Well-managed organizations create policy,procedures,and committees to continually assess business process effectiveness.

In a BPMN process diagram,a ________ documents process flow.

At which stage of the ERP implementation does training start?

The Importance of Mis

Collaboration Information Systems

Information Systems for Competitive Advantage

Hardware and Software

Database Processing

Data Communications

How the Internet Works

E-Commerce and Web 2.0

Business Intelligence Systems

Managing Development

Information Systems Management

Information Security Management

International Dimension 1 - the Global Economy

International Dimension 2 - Global Communication

International Dimension 3 - Global Is and the Value Chain

International Dimension 4 - International It Management and Development

Filters

Exam 8: Business Process Management

One of the goals of business process change is to enable the organization to reduce resources required to obtain the same result.

True ERP is an informal approach that is based on innovative and unique business models.

The resources that are added to change a process may include information systems as well as human resources.

Cost-accounting applications determine the marginal cost and relative profitability of products and product families.

While changing a business process by adding a resource,one should add cost to the value chain if ________.

Order-management applications fulfill all of the following functions except ________.

________ is a follow-up on materials requirements planning that includes new linkages with sales and personnel.

The problem with information silos is that decisions that are appropriate when considering only a single function like purchasing may create inefficiencies when the entire process is considered.

Inventory-management applications use past data to compute stocking levels,reorder levels,and reorder quantities in accordance with inventory policy.

Adding or removing resources to a given process without changing its structure is the only way process designers can increase the performance of a business process.

Which of the following is not a functional process in an organization?

MRP does not include the planning of personnel,equipment,or facilities requirements.

All of the following are true of CRM applications except that they ________.

In a(n)________ manufacturing process,production plans are created from signals from customers that products or components are currently needed.

The cycle of business processes repeats as change occurs and companies adjust to those changes.

In a BPMN process diagram,________ represents the start of a process.

Well-managed organizations create policy,procedures,and committees to continually assess business process effectiveness.

In a BPMN process diagram,a ________ documents process flow.

At which stage of the ERP implementation does training start?

The Importance of Mis

Collaboration Information Systems

Information Systems for Competitive Advantage

Hardware and Software

Database Processing

Data Communications

How the Internet Works

E-Commerce and Web 2.0

Business Intelligence Systems

Managing Development

Information Systems Management

Information Security Management

International Dimension 1 - the Global Economy

International Dimension 2 - Global Communication

International Dimension 3 - Global Is and the Value Chain

International Dimension 4 - International It Management and Development

Filters