Question 1

________ applications determine the marginal cost and relative profitability of products and product families.

Accepted Answer

A) Cost-accounting 
B) Budgeting 
C) Cash management 
D) Treasury 
A) Cost-accounting 
B) Budgeting 
C) Cash management 
D) Treasury

Question 2

ERP represents the ultimate in cross-functional systems.

Accepted Answer

A) True 
 B)False

Question 3

Accounts payable is an example of the ________ scope of business processes addressed by business process management.

Accepted Answer

A) cross-functional 
B) industry-wide 
C) interorganizational 
D) functional 
A) cross-functional 
B) industry-wide 
C) interorganizational 
D) functional

Question 4

Prioritizing customers using purchase history and increase sales of existing customers are the relationship management functions of a CRM application.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not true regarding the characteristics of an ERP application?

Accepted Answer

A) provides cross-functional,process view of organization 
B) includes a formal approach based on formal business models 
C) maintains data in separate functional databases 
D) offers large benefits but is difficult and can be slow to implement 
A) provides cross-functional,process view of organization 
B) includes a formal approach based on formal business models 
C) maintains data in separate functional databases 
D) offers large benefits but is difficult and can be slow to implement

Question 6

Implementing the ERP system happens after the differences between the as-is processes and the blueprint have been reconciled.

Accepted Answer

A) True 
 B)False

Question 7

One advantage of implementing ERP is that it helps organizations increase lead times.

Accepted Answer

A) True 
 B)False

Question 8

The standard set of terms and graphical notations for documenting business processes is called Business Process Modeling Notation.

Accepted Answer

A) True 
 B)False

Question 9

One of the advantages of cross-functional processes is that authority belongs to a single manager who has authority to resolve BPM issues.

Accepted Answer

A) True 
 B)False

Question 10

When a company generates a master production schedule (MPS)using an analysis of past sales levels and makes estimates of future sales,this is called a push manufacturing process.

Accepted Answer

A) True 
 B)False

Question 11

Customer support in an organization can justify high levels of support by being able to know which customers have high value.This is an outcome of the integration possible through functional processes.

Accepted Answer

A) True 
 B)False

Question 12

Supporting direct mail,catalog,other traditional promotion belongs to the lead tracking component of a CRM application.

Accepted Answer

A) True 
 B)False

Question 13

Lead tracking is an application that is traditionally run in the functional area of ________.

Accepted Answer

A) sales and marketing 
B) accounting and finance 
C) human resources 
D) operations 
A) sales and marketing 
B) accounting and finance 
C) human resources 
D) operations

Question 14

________ applications help businesses allocate inventory and equipment to manufacturing processes.

Accepted Answer

A) Order-management 
B) Operations 
C) Manufacturing planning 
D) Manufacturing operations 
A) Order-management 
B) Operations 
C) Manufacturing planning 
D) Manufacturing operations

Question 15

Manufacturing schedule application programs fulfill all of the following functions except ________.

Accepted Answer

A) integrating manufacturing signals into production schedule 
B) producing materials requirements plans and schedules 
C) scheduling and controlling machines in accordance with production schedules 
D) producing equipment,personnel,and facility plans and schedules 
A) integrating manufacturing signals into production schedule 
B) producing materials requirements plans and schedules 
C) scheduling and controlling machines in accordance with production schedules 
D) producing equipment,personnel,and facility plans and schedules

Question 16

SAP defines the comprehensive set of inherent processes for all organizational activities as the process blueprint.

Accepted Answer

A) True 
 B)False

Question 17

The standard set of terms and graphical notations for documenting business processes was created by the International Standards Organization.

Accepted Answer

A) True 
 B)False

Question 18

The role of information systems in business processes is to implement process activities.

Accepted Answer

A) True 
 B)False

Question 19

Explain the BPM process.

Accepted Answer

Because business processes are critical,

Question 20

In an operations function,________ applications record customer purchases.

Accepted Answer

A) sales 
B) finished-goods inventory 
C) order-entry 
D) lead tracking 
A) sales 
B) finished-goods inventory 
C) order-entry 
D) lead tracking

________ applications determine the marginal cost and relative profitability of products and product families.

ERP represents the ultimate in cross-functional systems.

Accounts payable is an example of the ________ scope of business processes addressed by business process management.

Prioritizing customers using purchase history and increase sales of existing customers are the relationship management functions of a CRM application.

Which of the following is not true regarding the characteristics of an ERP application?

Implementing the ERP system happens after the differences between the as-is processes and the blueprint have been reconciled.

One advantage of implementing ERP is that it helps organizations increase lead times.

The standard set of terms and graphical notations for documenting business processes is called Business Process Modeling Notation.

One of the advantages of cross-functional processes is that authority belongs to a single manager who has authority to resolve BPM issues.

When a company generates a master production schedule (MPS)using an analysis of past sales levels and makes estimates of future sales,this is called a push manufacturing process.

Customer support in an organization can justify high levels of support by being able to know which customers have high value.This is an outcome of the integration possible through functional processes.

Supporting direct mail,catalog,other traditional promotion belongs to the lead tracking component of a CRM application.

Lead tracking is an application that is traditionally run in the functional area of ________.

________ applications help businesses allocate inventory and equipment to manufacturing processes.

Manufacturing schedule application programs fulfill all of the following functions except ________.

SAP defines the comprehensive set of inherent processes for all organizational activities as the process blueprint.

The standard set of terms and graphical notations for documenting business processes was created by the International Standards Organization.

The role of information systems in business processes is to implement process activities.

Explain the BPM process.

In an operations function,________ applications record customer purchases.

The Importance of Mis

Collaboration Information Systems

Information Systems for Competitive Advantage

Hardware and Software

Database Processing

Data Communications

How the Internet Works

E-Commerce and Web 2.0

Business Intelligence Systems

Managing Development

Information Systems Management

Information Security Management

International Dimension 1 - the Global Economy

International Dimension 2 - Global Communication

International Dimension 3 - Global Is and the Value Chain

International Dimension 4 - International It Management and Development

Filters

Exam 8: Business Process Management

________ applications determine the marginal cost and relative profitability of products and product families.

ERP represents the ultimate in cross-functional systems.

Accounts payable is an example of the ________ scope of business processes addressed by business process management.

Prioritizing customers using purchase history and increase sales of existing customers are the relationship management functions of a CRM application.

Which of the following is not true regarding the characteristics of an ERP application?

Implementing the ERP system happens after the differences between the as-is processes and the blueprint have been reconciled.

One advantage of implementing ERP is that it helps organizations increase lead times.

The standard set of terms and graphical notations for documenting business processes is called Business Process Modeling Notation.

One of the advantages of cross-functional processes is that authority belongs to a single manager who has authority to resolve BPM issues.

When a company generates a master production schedule (MPS)using an analysis of past sales levels and makes estimates of future sales,this is called a push manufacturing process.

Customer support in an organization can justify high levels of support by being able to know which customers have high value.This is an outcome of the integration possible through functional processes.

Supporting direct mail,catalog,other traditional promotion belongs to the lead tracking component of a CRM application.

Lead tracking is an application that is traditionally run in the functional area of ________.

________ applications help businesses allocate inventory and equipment to manufacturing processes.

Manufacturing schedule application programs fulfill all of the following functions except ________.

SAP defines the comprehensive set of inherent processes for all organizational activities as the process blueprint.

The standard set of terms and graphical notations for documenting business processes was created by the International Standards Organization.

The role of information systems in business processes is to implement process activities.

Explain the BPM process.

In an operations function,________ applications record customer purchases.

The Importance of Mis

Collaboration Information Systems

Information Systems for Competitive Advantage

Hardware and Software

Database Processing

Data Communications

How the Internet Works

E-Commerce and Web 2.0

Business Intelligence Systems

Managing Development

Information Systems Management

Information Security Management

International Dimension 1 - the Global Economy

International Dimension 2 - Global Communication

International Dimension 3 - Global Is and the Value Chain

International Dimension 4 - International It Management and Development

Filters