Exam 2: Strategic Uses of Information Systems

We often use the terms "____" and "strategic advantage" interchangeably.

In the service sector,the Web has created an opportunity to automate what until recently was considered an activity that only humans could perform: ____.

A ____ is a body of clients that is large enough to attract many other clients.

Practically any Web-based system that gives a company competitive advantage is a strategic information system.

Ford created a joint venture with General Motors Corp.and DaimlerChrysler to establish ____________________,a Web site that serves as an electronic market for parts suppliers who can bid online on requests for proposals posted by the automakers.

____________________ gives away its Acrobat Reader software,an application that lets Web surfers open and manipulate documents created using different computers running different operating systems.

When failure occurs because an organization tries to be on the technological leading edge,observers call it the ____________________.

JetBlue saves office space,rent,and electricity by using reservation agents who work from home,which is known as ____________________.

In today's highly competitive market,____________________ might determine an organization's rise or fall.

____________________ are expenses incurred when a customer stops buying a product or service from one business and starts buying it from another.

Some companies have developed information systems,or features of information systems,that are unique,such as ____'s "one-click" online purchasing.

A company achieves ____________________ by using strategy to maximize its strengths,resulting in a competitive advantage.

One way to lock in buyers in a free market is to create a situation in which customers fear high switching costs.

Why is JetBlue considered to have gained a late mover advantage?

The larger the number of companies competing within an industry,the better off each company is.

In the 1970s,____________________ was a small software company headed by its young president,who established the company at age 19.