Question 1

A consensus appraisal should be completed if an employee reports to several supervisors.

Accepted Answer

A) True 
 B)False

Question 2

Effective supervisors recognize that ongoing employee skill development is critical to the organization's success.

Accepted Answer

A) True 
 B)False

Question 3

An effective compensation program should be designed to attract, retain, and motivate employees.

Accepted Answer

A) True 
 B)False

Question 4

In order to perform adequately, employees must know what is expected of them.

Accepted Answer

A) True 
 B)False

Question 5

Every appraisal meeting must include discussions about plans for improvement and possible opportunities for the employee's future with the organization.

Accepted Answer

A) True 
 B)False

Question 6

Skill-based pay rewards are based on improvements in performance.

Accepted Answer

A) True 
 B)False

Question 7

Effective supervisors should provide their employees with informal feedback on performance:

Accepted Answer

A)  daily. 
B)  weekly. 
C)  a few times every month. 
D)  at least once a year. 
A)  daily. 
B)  weekly. 
C)  a few times every month. 
D)  at least once a year.

Question 8

Hallie is conducting a performance appraisal on her subordinate Larry. Even though she thinks of him as a nice guy, Hallie views Larry's performance at work as slightly less than what she has come to expect from others in the same position. Nonetheless, she doesn't want to upset Larry, so she gives him a very good performance rating. This is an example of:

Accepted Answer

A)  Leniency error 
B)  Performance bias 
C)  Halo effect 
D)  Horns effect 
A)  Leniency error 
B)  Performance bias 
C)  Halo effect 
D)  Horns effect

Question 9

The purpose of meeting with a new hire at the end of his or her first day is to determine whether or not the employee should report to work the next day.

Accepted Answer

A) True 
 B)False

Question 10

What is involved in the supervisory activity of coaching? Which employees generally benefit the most from coaching? Why?

Accepted Answer

Coaching is the frequent activity of the

Question 11

Which of the following statements about the use of performance appraisal forms is True?

Accepted Answer

A)  The majority of employees are overly critical of their own performance. 
B)  The use of the same form by all supervisors assists the completion of the form and a comparison of the raters. 
C)  Computerized performance appraisal systems are less desirable than written appraisals because they cannot be customized. 
D)  Appraisal forms that require the supervisor to fill in the employee's achievements are the easiest and least time-consuming to complete. 
A)  The majority of employees are overly critical of their own performance. 
B)  The use of the same form by all supervisors assists the completion of the form and a comparison of the raters. 
C)  Computerized performance appraisal systems are less desirable than written appraisals because they cannot be customized. 
D)  Appraisal forms that require the supervisor to fill in the employee's achievements are the easiest and least time-consuming to complete.

Question 12

In order to ensure the necessary work is completed, the supervisor should do all of the following EXCEPT:

Accepted Answer

A)  Monitor performance regularly. 
B)  Provide support, guidance, and direction. 
C)  Do the work personally. 
D)  Provide feedback and controls. 
A)  Monitor performance regularly. 
B)  Provide support, guidance, and direction. 
C)  Do the work personally. 
D)  Provide feedback and controls.

Question 13

According to Kreitner and Kinicki, poor employee performance is almost always due to insufficient motivation.

Accepted Answer

A) True 
 B)False

Question 14

What is a system of performance management?

Accepted Answer

A system of performance manage

Question 15

It is unwise for a supervisor to use performance appraisals to make decisions about demoting or firing employees.

Accepted Answer

A) True 
 B)False

Question 16

Ginny's IT project team at work recently launched a new online reporting tool that has received significant attention from the press. As a result, the company is giving each IT project team member a 5 percent pay increase. This is an example of what type of compensation system?

Accepted Answer

A)  Gain-sharing 
B)  Merit pay 
C)  Pay for performance 
D)  Piece-rate pay 
A)  Gain-sharing 
B)  Merit pay 
C)  Pay for performance 
D)  Piece-rate pay

Question 17

The most serious drawback to using seniority as a major criterion for promotion is:

Accepted Answer

A)  It discourages young employees. 
B)  It encourages young employees to stay with the company. 
C)  It restricts the number of people to be considered for the position. 
D)  None of these answers. 
A)  It discourages young employees. 
B)  It encourages young employees to stay with the company. 
C)  It restricts the number of people to be considered for the position. 
D)  None of these answers.

Question 18

Most employees are able to handle fair criticism.

Accepted Answer

A) True 
 B)False

Question 19

In a 360 degree evaluation, all of the following people have input into the process, EXCEPT:

Accepted Answer

A)  Vendors. 
B)  Friends. 
C)  Peers. 
D)  Customers. 
A)  Vendors. 
B)  Friends. 
C)  Peers. 
D)  Customers.

Question 20

Performance appraisals do little to help supervisors in their coaching and counseling of employees.

Accepted Answer

A) True 
 B)False

A consensus appraisal should be completed if an employee reports to several supervisors.

Effective supervisors recognize that ongoing employee skill development is critical to the organization's success.

An effective compensation program should be designed to attract, retain, and motivate employees.

In order to perform adequately, employees must know what is expected of them.

Every appraisal meeting must include discussions about plans for improvement and possible opportunities for the employee's future with the organization.

Skill-based pay rewards are based on improvements in performance.

Effective supervisors should provide their employees with informal feedback on performance:

The purpose of meeting with a new hire at the end of his or her first day is to determine whether or not the employee should report to work the next day.

What is involved in the supervisory activity of coaching? Which employees generally benefit the most from coaching? Why?

Which of the following statements about the use of performance appraisal forms is True?

In order to ensure the necessary work is completed, the supervisor should do all of the following EXCEPT:

According to Kreitner and Kinicki, poor employee performance is almost always due to insufficient motivation.

What is a system of performance management?

It is unwise for a supervisor to use performance appraisals to make decisions about demoting or firing employees.

Ginny's IT project team at work recently launched a new online reporting tool that has received significant attention from the press. As a result, the company is giving each IT project team member a 5 percent pay increase. This is an example of what type of compensation system?

The most serious drawback to using seniority as a major criterion for promotion is:

Most employees are able to handle fair criticism.

In a 360 degree evaluation, all of the following people have input into the process, EXCEPT:

Performance appraisals do little to help supervisors in their coaching and counseling of employees.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 14: Performance Management

A consensus appraisal should be completed if an employee reports to several supervisors.

Effective supervisors recognize that ongoing employee skill development is critical to the organization's success.

An effective compensation program should be designed to attract, retain, and motivate employees.

In order to perform adequately, employees must know what is expected of them.

Every appraisal meeting must include discussions about plans for improvement and possible opportunities for the employee's future with the organization.

Skill-based pay rewards are based on improvements in performance.

Effective supervisors should provide their employees with informal feedback on performance:

The purpose of meeting with a new hire at the end of his or her first day is to determine whether or not the employee should report to work the next day.

What is involved in the supervisory activity of coaching? Which employees generally benefit the most from coaching? Why?

Which of the following statements about the use of performance appraisal forms is True?

In order to ensure the necessary work is completed, the supervisor should do all of the following EXCEPT:

According to Kreitner and Kinicki, poor employee performance is almost always due to insufficient motivation.

What is a system of performance management?

It is unwise for a supervisor to use performance appraisals to make decisions about demoting or firing employees.

Ginny's IT project team at work recently launched a new online reporting tool that has received significant attention from the press. As a result, the company is giving each IT project team member a 5 percent pay increase. This is an example of what type of compensation system?

The most serious drawback to using seniority as a major criterion for promotion is:

Most employees are able to handle fair criticism.

In a 360 degree evaluation, all of the following people have input into the process, EXCEPT:

Performance appraisals do little to help supervisors in their coaching and counseling of employees.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters