Question 1

The supervisor must be prepared to document ratings by citing specific examples of good or bad performance.

Accepted Answer

A) True 
 B)False

Question 2

Employees sometimes bring up issues in an appraisal interview that were unexpected by the supervisor.

Accepted Answer

A) True 
 B)False

Question 3

Why is performance evaluated on a systematic basis?

Accepted Answer

Performance is evaluated on a systematic

Question 4

A formal appraisal system forces a supervisor to examine employees' work from the standpoint of how well they are meeting established standards and to identify areas that need improvement.

Accepted Answer

A) True 
 B)False

Question 5

A supervisor should make sure that employees understand that:

Accepted Answer

A)  The standards of performance vary depending on employee seniority. 
B)  They have the opportunity to ask questions of the supervisor during the evaluation meeting. 
C)  Appraisals are based upon the supervisor's perception of the employees' behavior. 
D)  They must ultimately agree with the supervisor's judgment about their performance. 
A)  The standards of performance vary depending on employee seniority. 
B)  They have the opportunity to ask questions of the supervisor during the evaluation meeting. 
C)  Appraisals are based upon the supervisor's perception of the employees' behavior. 
D)  They must ultimately agree with the supervisor's judgment about their performance.

Question 6

Part of the "coaching" aspect of supervision prepares employees to take on greater responsibilities on the job.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT a practical suggestion for improving employee performance?

Accepted Answer

A)  Letting people know what is expected of them. 
B)  Telling employees to "shape up" or "ship out." 
C)  Finding out what can be done to help the employee. 
D)  Observing employee performance. 
A)  Letting people know what is expected of them. 
B)  Telling employees to "shape up" or "ship out." 
C)  Finding out what can be done to help the employee. 
D)  Observing employee performance.

Question 8

Which of the following is a misuse of a performance appraisal system?

Accepted Answer

A)  Using it as a motivational tool. 
B)  Using it to determine job assignments. 
C)  Using it to decide which employees should receive special training. 
D)  Using it as a disciplinary device. 
A)  Using it as a motivational tool. 
B)  Using it to determine job assignments. 
C)  Using it to decide which employees should receive special training. 
D)  Using it as a disciplinary device.

Question 9

Which of the following is a problem with appraisal forms most organizations experience?

Accepted Answer

A)  Not all raters agree on the meaning of such terms as exceptional, very good, satisfactory, fair, and unsatisfactory. 
B)  Some supervisors are more severe than others. 
C)  Some supervisors are overly generous or lenient. 
D)  All of these answers. 
A)  Not all raters agree on the meaning of such terms as exceptional, very good, satisfactory, fair, and unsatisfactory. 
B)  Some supervisors are more severe than others. 
C)  Some supervisors are overly generous or lenient. 
D)  All of these answers.

Question 10

When it comes to improving employee performance, there is no substitute for daily feedback.

Accepted Answer

A) True 
 B)False

Question 11

Supervisors tend to give higher ratings than employees deserve because they want the employees to receive the highest pay increases possible.

Accepted Answer

A) True 
 B)False

Question 12

What is a pay for performance compensation system?

Accepted Answer

A pay for performance compensa

Question 13

Effective supervisors provide their subordinates with formally written feedback on a monthly basis.

Accepted Answer

A) True 
 B)False

Question 14

Most employees don't care how they are doing, but supervisors are required by the Human Resource Department to conduct performance evaluations.

Accepted Answer

A) True 
 B)False

Question 15

Supervisors are responsible for determining the relative worth of jobs within their departments.

Accepted Answer

A) True 
 B)False

Question 16

Employees' performance should never be rated higher than "average."

Accepted Answer

A) True 
 B)False

Question 17

Promoting from within is always a wise move.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following should NOT generally be used as a consideration when deciding whom to promote from within an organization?

Accepted Answer

A)  The employee's potential to perform higher-level tasks. 
B)  The quality of the employee's job performance. 
C)  The temporary loss of productivity that might occur in a department when an effective employee is promoted to a new job. 
D)  An employee's length of service in the department. 
A)  The employee's potential to perform higher-level tasks. 
B)  The quality of the employee's job performance. 
C)  The temporary loss of productivity that might occur in a department when an effective employee is promoted to a new job. 
D)  An employee's length of service in the department.

Question 19

Most employees want to:

Accepted Answer

A)  Improve or advance. 
B)  Remain securely in their current job until retirement. 
C)  Be demoted. 
D)  None of the above. 
A)  Improve or advance. 
B)  Remain securely in their current job until retirement. 
C)  Be demoted. 
D)  None of the above.

Question 20

Appraisal meetings should be held:

Accepted Answer

A)  Shortly after the performance rating form has been completed. 
B)  Without giving employees any time to prepare for the meeting. 
C)  About three months after the performance rating form has been completed. 
D)  In a departmental meeting so other employees can comment on what is being discussed. 
A)  Shortly after the performance rating form has been completed. 
B)  Without giving employees any time to prepare for the meeting. 
C)  About three months after the performance rating form has been completed. 
D)  In a departmental meeting so other employees can comment on what is being discussed.

The supervisor must be prepared to document ratings by citing specific examples of good or bad performance.

Employees sometimes bring up issues in an appraisal interview that were unexpected by the supervisor.

Why is performance evaluated on a systematic basis?

A formal appraisal system forces a supervisor to examine employees' work from the standpoint of how well they are meeting established standards and to identify areas that need improvement.

A supervisor should make sure that employees understand that:

Part of the "coaching" aspect of supervision prepares employees to take on greater responsibilities on the job.

Which of the following is NOT a practical suggestion for improving employee performance?

Which of the following is a misuse of a performance appraisal system?

Which of the following is a problem with appraisal forms most organizations experience?

When it comes to improving employee performance, there is no substitute for daily feedback.

Supervisors tend to give higher ratings than employees deserve because they want the employees to receive the highest pay increases possible.

What is a pay for performance compensation system?

Effective supervisors provide their subordinates with formally written feedback on a monthly basis.

Most employees don't care how they are doing, but supervisors are required by the Human Resource Department to conduct performance evaluations.

Supervisors are responsible for determining the relative worth of jobs within their departments.

Employees' performance should never be rated higher than "average."

Promoting from within is always a wise move.

Which of the following should NOT generally be used as a consideration when deciding whom to promote from within an organization?

Most employees want to:

Appraisal meetings should be held:

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 14: Performance Management

The supervisor must be prepared to document ratings by citing specific examples of good or bad performance.

Employees sometimes bring up issues in an appraisal interview that were unexpected by the supervisor.

Why is performance evaluated on a systematic basis?

A formal appraisal system forces a supervisor to examine employees' work from the standpoint of how well they are meeting established standards and to identify areas that need improvement.

A supervisor should make sure that employees understand that:

Part of the "coaching" aspect of supervision prepares employees to take on greater responsibilities on the job.

Which of the following is NOT a practical suggestion for improving employee performance?

Which of the following is a misuse of a performance appraisal system?

Which of the following is a problem with appraisal forms most organizations experience?

When it comes to improving employee performance, there is no substitute for daily feedback.

Supervisors tend to give higher ratings than employees deserve because they want the employees to receive the highest pay increases possible.

What is a pay for performance compensation system?

Effective supervisors provide their subordinates with formally written feedback on a monthly basis.

Most employees don't care how they are doing, but supervisors are required by the Human Resource Department to conduct performance evaluations.

Supervisors are responsible for determining the relative worth of jobs within their departments.

Employees' performance should never be rated higher than "average."

Promoting from within is always a wise move.

Which of the following should NOT generally be used as a consideration when deciding whom to promote from within an organization?

Most employees want to:

Appraisal meetings should be held:

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters