Question 1

Self-evaluations:

Accepted Answer

A)  Have generally been shown to be a waste of time because employees usually rank their performance the same as their supervisors. 
B)  Are usually considered more important in the appraisal process than supervisor's evaluations. 
C)  Should be close to the supervisor's ratings if the supervisor has provided ongoing feedback. 
D)  Should be based on entirely different standards than the supervisor's evaluations. 
A)  Have generally been shown to be a waste of time because employees usually rank their performance the same as their supervisors. 
B)  Are usually considered more important in the appraisal process than supervisor's evaluations. 
C)  Should be close to the supervisor's ratings if the supervisor has provided ongoing feedback. 
D)  Should be based on entirely different standards than the supervisor's evaluations.

Question 2

During Sarah's annual employee review, Sarah's supervisor, colleagues, and subordinates had an opportunity to evaluate her job performance. In addition, the company reviewed customer comment cards over the last year, incorporating those associated with Sarah into the review as well. This is an example of what type of evaluation system?

Accepted Answer

A)  Peer evaluation 
B)  Self evaluation 
C)  supervisor evaluation 
D)  360-degree evaluation 
A)  Peer evaluation 
B)  Self evaluation 
C)  supervisor evaluation 
D)  360-degree evaluation

Question 3

Too many supervisors automatically recommend the normal wage increase for all employees, regardless of their job performance.

Accepted Answer

A) True 
 B)False

Question 4

Supervisors should not feel obligated to provide positive feedback during a performance evaluation because the purpose of an evaluation is to identify areas of the job that require improvement.

Accepted Answer

A) True 
 B)False

Question 5

By any objective standard, Taron's job performance is satisfactory at best; but because his supervisor, Susan, is friends with Taron and socializes with him away from the office, she has rated his performance as "excellent." This is an illustration of the leniency error.

Accepted Answer

A) True 
 B)False

Question 6

Often times employees will self-select another employee who is perceived to be one of the best and learn from that person.

Accepted Answer

A) True 
 B)False

Question 7

Bringing a new employee into a department may be desirable because the person brings different ideas and fresh perspectives.

Accepted Answer

A) True 
 B)False

Question 8

Rocco has been working at a unionized factory for two months. He is looking forward to staying with the company for a long time, since promotion and other benefits increase over time. Rocco's factory most likely uses which promotion criteria?

Accepted Answer

A)  Merit 
B)  Seniority 
C)  Ability 
D)  Pay-scale 
A)  Merit 
B)  Seniority 
C)  Ability 
D)  Pay-scale

Question 9

Which of the following is the PRIMARY purpose of an appraisal meeting?

Accepted Answer

A)  Explaining to the employee behavior that needs to be corrected and improved. 
B)  Helping the employee develop good future performance. 
C)  Letting the employee know how he or she is doing. 
D)  Discussing the amount of the employee's annual raise. 
A)  Explaining to the employee behavior that needs to be corrected and improved. 
B)  Helping the employee develop good future performance. 
C)  Letting the employee know how he or she is doing. 
D)  Discussing the amount of the employee's annual raise.

Question 10

Within an organization, describe the various methods that can be used to determine which employees should be promoted.

Accepted Answer

One method is by seniority, which is the

Question 11

Gain-sharing plans are group incentive awards.

Accepted Answer

A) True 
 B)False

Question 12

Merit is the quality of an employee's job performance; ability is the employee's potential to perform the higher-level tasks.

Accepted Answer

A) True 
 B)False

Question 13

For an employee who is new to the organization, the supervisor should:

Accepted Answer

A)  Provide the new hire with autonomy. 
B)  Evaluate the new hire's performance periodically. 
C)  Watch closely to correct all mistakes as soon as possible. 
D)  Both b and c 
A)  Provide the new hire with autonomy. 
B)  Evaluate the new hire's performance periodically. 
C)  Watch closely to correct all mistakes as soon as possible. 
D)  Both b and c

Question 14

Peer evaluations are used because:

Accepted Answer

A)  Supervisors are too busy. 
B)  Peers have a close working relationship with the individual. 
C)  Peers feel more valued as employees when they have the opportunity to participate in management activities. 
D)  All of the above. 
A)  Supervisors are too busy. 
B)  Peers have a close working relationship with the individual. 
C)  Peers feel more valued as employees when they have the opportunity to participate in management activities. 
D)  All of the above.

Question 15

Other than the title of the document, a self-evaluation form should be identical to the supervisor evaluation form.

Accepted Answer

A) True 
 B)False

Question 16

Frequent feedback throughout the year from the supervisor to employees:

Accepted Answer

A)  Becomes less and less necessary the longer an employee has been on the job. 
B)  Makes it easier for employees to ignore performance standards. 
C)  Is usually considered an annoyance by most employees. 
D)  Rewards good performance and fosters improvement. 
A)  Becomes less and less necessary the longer an employee has been on the job. 
B)  Makes it easier for employees to ignore performance standards. 
C)  Is usually considered an annoyance by most employees. 
D)  Rewards good performance and fosters improvement.

Question 17

The supervisor should use the appraisal meeting to formally praise the employee for past or current good performance and to help the employee develop better performance in the future.

Accepted Answer

A) True 
 B)False

Question 18

The job-related requirements used to evaluate an employee are called:

Accepted Answer

A)  central tendencies. 
B)  halo effects. 
C)  appraisal standards. 
D)  performance standards. 
A)  central tendencies. 
B)  halo effects. 
C)  appraisal standards. 
D)  performance standards.

Question 19

What are some reasons for the leniency error?

Accepted Answer

Supervisors believe poor performance by

Question 20

Most organizations ask supervisors to conduct informal evaluations on a daily basis.

Accepted Answer

A) True 
 B)False

Self-evaluations:

Too many supervisors automatically recommend the normal wage increase for all employees, regardless of their job performance.

Supervisors should not feel obligated to provide positive feedback during a performance evaluation because the purpose of an evaluation is to identify areas of the job that require improvement.

By any objective standard, Taron's job performance is satisfactory at best; but because his supervisor, Susan, is friends with Taron and socializes with him away from the office, she has rated his performance as "excellent." This is an illustration of the leniency error.

Often times employees will self-select another employee who is perceived to be one of the best and learn from that person.

Bringing a new employee into a department may be desirable because the person brings different ideas and fresh perspectives.

Rocco has been working at a unionized factory for two months. He is looking forward to staying with the company for a long time, since promotion and other benefits increase over time. Rocco's factory most likely uses which promotion criteria?

Which of the following is the PRIMARY purpose of an appraisal meeting?

Within an organization, describe the various methods that can be used to determine which employees should be promoted.

Gain-sharing plans are group incentive awards.

Merit is the quality of an employee's job performance; ability is the employee's potential to perform the higher-level tasks.

For an employee who is new to the organization, the supervisor should:

Peer evaluations are used because:

Other than the title of the document, a self-evaluation form should be identical to the supervisor evaluation form.

Frequent feedback throughout the year from the supervisor to employees:

The supervisor should use the appraisal meeting to formally praise the employee for past or current good performance and to help the employee develop better performance in the future.

The job-related requirements used to evaluate an employee are called:

What are some reasons for the leniency error?

Most organizations ask supervisors to conduct informal evaluations on a daily basis.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 14: Performance Management

Self-evaluations:

Too many supervisors automatically recommend the normal wage increase for all employees, regardless of their job performance.

Supervisors should not feel obligated to provide positive feedback during a performance evaluation because the purpose of an evaluation is to identify areas of the job that require improvement.

By any objective standard, Taron's job performance is satisfactory at best; but because his supervisor, Susan, is friends with Taron and socializes with him away from the office, she has rated his performance as "excellent." This is an illustration of the leniency error.

Often times employees will self-select another employee who is perceived to be one of the best and learn from that person.

Bringing a new employee into a department may be desirable because the person brings different ideas and fresh perspectives.

Rocco has been working at a unionized factory for two months. He is looking forward to staying with the company for a long time, since promotion and other benefits increase over time. Rocco's factory most likely uses which promotion criteria?

Which of the following is the PRIMARY purpose of an appraisal meeting?

Within an organization, describe the various methods that can be used to determine which employees should be promoted.

Gain-sharing plans are group incentive awards.

Merit is the quality of an employee's job performance; ability is the employee's potential to perform the higher-level tasks.

For an employee who is new to the organization, the supervisor should:

Peer evaluations are used because:

Other than the title of the document, a self-evaluation form should be identical to the supervisor evaluation form.

Frequent feedback throughout the year from the supervisor to employees:

The supervisor should use the appraisal meeting to formally praise the employee for past or current good performance and to help the employee develop better performance in the future.

The job-related requirements used to evaluate an employee are called:

What are some reasons for the leniency error?

Most organizations ask supervisors to conduct informal evaluations on a daily basis.

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters