Exam 9: Strategic Management

A trucking company that grows by purchasing a chain of gasoline stations is engaged in horizontal integration.

A firm that is "stuck in the middle" cannot develop ________.

A company that competes by offering unique products that are widely valued by customers is following a differentiation strategy.

________ strategies address declining performance through retrenchment and turnaround strategies.

Discuss the five forces model and the various competitive strategies that an organization may use.

A ________ strategy is used to deal with minor performance problems.It helps an organization stabilize operations, revitalize organizational resources and capabilities, and prepare to compete once again.

A study of the external environment allows a manager to understand the ________ and ________ for the organization.

Who targets a narrow market segment with customized products?

Discuss the concept of competitive advantage and explain how quality is a competitive advantage.

If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________.

Casey realizes that she has a personal characteristic that suggests she is not comfortable interacting with strangers.She interprets this as a(n) ________ if she is to get a job as a salesperson.

A ________ strategy determines what businesses a company is in or wants to be in, and what it wants to do with those businesses.

Organizations grow by using strategies of ________.

A stability strategy is an organizational strategy in which an organization maintains the status quo.

In the BCG matrix, a ________ enjoys a high anticipated growth rate and a high market share.

When L'Oreal acquired The Body Shop, it carried out ________.

Florance is a chain of flower shops in the Chicago area.The company recently acquired Knick-knacks, which owns three gift shops.Which of the following is most similar to this acquisition?

Managers do an external analysis so that they know about ________.

Managers should "milk" cash cows for as much as they can, limit any new investment in them, and use the large amounts of cash generated to invest in ________ and ________.

Discuss how managers can formulate e-business strategies that contribute to the development of a sustainable competitive advantage in today's environment.