Exam 10: Managerial Controls

________ is when a manager in the work area interacts directly with employees to maintain supervision.

The earthquake/tsunami which hit Japan in March of 2011 highlights the contemporary need to design organizational controls for ________.

Managers should not consider the standards when measuring the actual performance of employees.

Corporate governance ________.

The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.

Charles discovers major flaws in the packaging department.He consults the production manager and formulates control measures to improve packaging.Here, Charles is using the ________ control.

The comparing step in the control process determines ________.

The operations manager suggests a hike in the prices to improve productivity.However, Frank rules this option out.What could be the possible reason for this?

Feedforward control takes place while a work activity is in progress.

Which of the following is considered the most desirable type of control to prevent anticipated problems?

Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Control techniques can be quite different for different countries.The differences are primarily in the ________.

Charles interacts directly with the employees in the work area to identify problem areas.He works with various departments to obtain a holistic idea of the business.This type of direct supervision is an example of ________ control.

An organization hires additional personnel as soon as they get a major contract.The organization is using ________ control.

Managers tend to use more direct supervision and highly centralized decision making for control in less technologically advanced countries.

Benchmarks for a company must be created based on the previous performance of the company.

Which of the following is a performance measurement tool that looks at four areas that contribute to a company's performance?

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.

The service profit chain is the service sequence from employees to customers to profit.According to this concept, the company's strategy and service delivery system determines ________.

Barbara wants to take corrective measures to prevent future theft.Which of the following is a feedback tactic that Barbara could use to control theft?