Question 1

Trust improves cross-cultural communication by ________.

Accepted Answer

A) making sure that all of the business transactions are based on arm's-length relationships 
B) replacing formal legal contracts for global firms 
C) encouraging the open exchange of ideas and information 
D) helping people plan for known circumstances 
A) making sure that all of the business transactions are based on arm's-length relationships 
B) replacing formal legal contracts for global firms 
C) encouraging the open exchange of ideas and information 
D) helping people plan for known circumstances

Question 2

Communication to managers is of vital importance because it ________.

Accepted Answer

A) demonstrates the manager's depth of knowledge 
B) immediately results in an increase of revenue 
C) indicates technological advancement 
D) greatly helps in negotiating future plans 
A) demonstrates the manager's depth of knowledge 
B) immediately results in an increase of revenue 
C) indicates technological advancement 
D) greatly helps in negotiating future plans

Question 3

List the cultural variables in the communication process and explain the different types of nonverbal communication.

Accepted Answer

The cultural variables in the communicat

Question 4

________ is the process of translating the received symbols into the interpreted message.

Accepted Answer

A) Decoding 
B) Transmitting 
C) Encoding 
D) Fragmenting 
A) Decoding 
B) Transmitting 
C) Encoding 
D) Fragmenting

Question 5

________ is one of the elements of nonverbal communication.

Accepted Answer

A) Ethnicity 
B) Gender 
C) Kinesic behavior 
D) Language 
A) Ethnicity 
B) Gender 
C) Kinesic behavior 
D) Language

Question 6

Which of the following is true about monochronic and polychronic cultures?

Accepted Answer

A) Monochronic cultures experience time in a linear way; polychronic cultures view time as having a past, present, and future. 
B) Monochronic cultures treat time as a tool for bringing order to life; polychronic cultures tolerate many events occurring simultaneously. 
C) Monochronic cultures experience time in a nonlinear way; polychronic cultures focus on only one single event at a time. 
D) Monochronic cultures tolerate many events occurring simultaneously; polychronic cultures treat time as a tool for bringing order to life. 
A) Monochronic cultures experience time in a linear way; polychronic cultures view time as having a past, present, and future. 
B) Monochronic cultures treat time as a tool for bringing order to life; polychronic cultures tolerate many events occurring simultaneously. 
C) Monochronic cultures experience time in a nonlinear way; polychronic cultures focus on only one single event at a time. 
D) Monochronic cultures tolerate many events occurring simultaneously; polychronic cultures treat time as a tool for bringing order to life.

Question 7

Phil sent an email requesting Mel to join him in the conference room at 2 P.M.and to bring the final report on the building's floor plans.However, Mel's personal secretary skips reading the entire email and just informs Mel to join Phil in the conference room at 2 P.M.This is an example of ________.

Accepted Answer

A) ambiguity 
B) divergence 
C) noise 
D) feedback 
A) ambiguity 
B) divergence 
C) noise 
D) feedback

Question 8

In ________ cultures, people expect others to understand unarticulated moods, subtle gestures, and environmental clues.

Accepted Answer

A) high-contact 
B) low-contact 
C) high-context 
D) monochronic 
A) high-contact 
B) low-contact 
C) high-context 
D) monochronic

Question 9

Brenda is the head of a sports firm in Sweden.In order to communicate effectively with her workers, Brenda should ________.

Accepted Answer

A) build friendly relationships and encourage two-way dialogues 
B) communicate information in a direct and explicit way 
C) communicate information with facts and figures 
D) exchange gifts with her employees frequently 
A) build friendly relationships and encourage two-way dialogues 
B) communicate information in a direct and explicit way 
C) communicate information with facts and figures 
D) exchange gifts with her employees frequently

Question 10

Kinesics deals with the influence of space on communication-both personal space and office space or layout.

Accepted Answer

A) True 
 B)False

Question 11

What is the difference between monochronic and polychronic time systems? Why is it important for global managers to understand this difference?

Accepted Answer

To initiate effective cross-cultural bus

Question 12

Anything that serves to undermine the communication of the intended meaning is known as ________.

Accepted Answer

A) noise 
B) encoded message 
C) decoded message 
D) feedback 
A) noise 
B) encoded message 
C) decoded message 
D) feedback

Question 13

Tom manages a U.S.pharmaceutical subsidiary located in Ireland.In order to communicate effectively with Irish employees and improve their productivity, Tom should ________.

Accepted Answer

A) emphasize achieving objective end results 
B) challenge the employees to perform better 
C) provide positive support to employees 
D) address conflicts during group meetings 
A) emphasize achieving objective end results 
B) challenge the employees to perform better 
C) provide positive support to employees 
D) address conflicts during group meetings

Question 14

The tendency of Americans to look people in the eye contrasts with the tendency of the British to keep looking away while conversing.Such differences are categorized as ________.

Accepted Answer

A) oculesics 
B) proxemics 
C) paralanguage 
D) object language 
A) oculesics 
B) proxemics 
C) paralanguage 
D) object language

Question 15

In a brief essay, discuss some of the cultural variables that create noise in the communication process between Americans and Arabs.

Accepted Answer

Cultural variables that can influence a

Question 16

In low-context cultures, key information is embedded in the context rather than made explicit.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true about high-context cultures?

Accepted Answer

A) One has to "read between the lines" and interpret meaning from one's general understanding. 
B) Communication media is entirely explicit and information is readily available. 
C) People convey their thoughts and plans in a direct, straightforward communication style. 
D) People are talkative, obvious, and redundant. 
A) One has to "read between the lines" and interpret meaning from one's general understanding. 
B) Communication media is entirely explicit and information is readily available. 
C) People convey their thoughts and plans in a direct, straightforward communication style. 
D) People are talkative, obvious, and redundant.

Question 18

In high-context cultures, feelings and thoughts are not explicitly expressed.

Accepted Answer

A) True 
 B)False

Question 19

What is the difference between high-context and low-context cultures? In which type of culture would you prefer to work? Why?

Accepted Answer

In high-context cultures, the context in

Question 20

Which of the following tips is most likely to lead to effective intercultural communication?

Accepted Answer

A) Avoid being culturally sensitive over the Internet, as it might result in discrimination. 
B) It is always better to use long and descriptive sentences. 
C) Messages need to be encoded carefully. 
D) Communication processes should be made quicker by removing feedback systems. 
A) Avoid being culturally sensitive over the Internet, as it might result in discrimination. 
B) It is always better to use long and descriptive sentences. 
C) Messages need to be encoded carefully. 
D) Communication processes should be made quicker by removing feedback systems.

Trust improves cross-cultural communication by ________.

Communication to managers is of vital importance because it ________.

List the cultural variables in the communication process and explain the different types of nonverbal communication.

________ is the process of translating the received symbols into the interpreted message.

________ is one of the elements of nonverbal communication.

Which of the following is true about monochronic and polychronic cultures?

Phil sent an email requesting Mel to join him in the conference room at 2 P.M.and to bring the final report on the building's floor plans.However, Mel's personal secretary skips reading the entire email and just informs Mel to join Phil in the conference room at 2 P.M.This is an example of ________.

In ________ cultures, people expect others to understand unarticulated moods, subtle gestures, and environmental clues.

Brenda is the head of a sports firm in Sweden.In order to communicate effectively with her workers, Brenda should ________.

Kinesics deals with the influence of space on communication-both personal space and office space or layout.

What is the difference between monochronic and polychronic time systems? Why is it important for global managers to understand this difference?

Anything that serves to undermine the communication of the intended meaning is known as ________.

Tom manages a U.S.pharmaceutical subsidiary located in Ireland.In order to communicate effectively with Irish employees and improve their productivity, Tom should ________.

The tendency of Americans to look people in the eye contrasts with the tendency of the British to keep looking away while conversing.Such differences are categorized as ________.

In a brief essay, discuss some of the cultural variables that create noise in the communication process between Americans and Arabs.

In low-context cultures, key information is embedded in the context rather than made explicit.

Which of the following is true about high-context cultures?

In high-context cultures, feelings and thoughts are not explicitly expressed.

What is the difference between high-context and low-context cultures? In which type of culture would you prefer to work? Why?

Which of the following tips is most likely to lead to effective intercultural communication?

Assessing the Environment: Political, Economic, Legal, Technological

Managing Interdependence, Social Responsibility, and Ethics

Understanding the Role of Culture

Cross-Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Developing a Global Management Cadre

Staffing, Training, and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters

Exam 4: Communicating Across Cultures

Trust improves cross-cultural communication by ________.

Communication to managers is of vital importance because it ________.

List the cultural variables in the communication process and explain the different types of nonverbal communication.

________ is the process of translating the received symbols into the interpreted message.

________ is one of the elements of nonverbal communication.

Which of the following is true about monochronic and polychronic cultures?

In ________ cultures, people expect others to understand unarticulated moods, subtle gestures, and environmental clues.

Brenda is the head of a sports firm in Sweden.In order to communicate effectively with her workers, Brenda should ________.

Kinesics deals with the influence of space on communication-both personal space and office space or layout.

What is the difference between monochronic and polychronic time systems? Why is it important for global managers to understand this difference?

Anything that serves to undermine the communication of the intended meaning is known as ________.

Tom manages a U.S.pharmaceutical subsidiary located in Ireland.In order to communicate effectively with Irish employees and improve their productivity, Tom should ________.

The tendency of Americans to look people in the eye contrasts with the tendency of the British to keep looking away while conversing.Such differences are categorized as ________.

In a brief essay, discuss some of the cultural variables that create noise in the communication process between Americans and Arabs.

In low-context cultures, key information is embedded in the context rather than made explicit.

Which of the following is true about high-context cultures?

In high-context cultures, feelings and thoughts are not explicitly expressed.

What is the difference between high-context and low-context cultures? In which type of culture would you prefer to work? Why?

Which of the following tips is most likely to lead to effective intercultural communication?

Assessing the Environment: Political, Economic, Legal, Technological

Managing Interdependence, Social Responsibility, and Ethics

Understanding the Role of Culture

Cross-Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Developing a Global Management Cadre

Staffing, Training, and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters