Question 1

Intercultural communication most likely occurs when ________.

Accepted Answer

A) messages are transmitted between members of the same culture 
B) a member of one culture sends a message to a member of another culture 
C) people from one culture migrate to another region 
D) the communication process between two cultures is hindered 
A) messages are transmitted between members of the same culture 
B) a member of one culture sends a message to a member of another culture 
C) people from one culture migrate to another region 
D) the communication process between two cultures is hindered

Question 2

Which of the following is one of the reasons that language frequently causes miscommunication during international business situations?

Accepted Answer

A) frequent use of idioms with explanations 
B) translating a local language too literally 
C) speaking the local language with a native accent 
D) conveying information using appropriate body language or symbols 
A) frequent use of idioms with explanations 
B) translating a local language too literally 
C) speaking the local language with a native accent 
D) conveying information using appropriate body language or symbols

Question 3

Which of the following is the primary cause of noise in the communication process?

Accepted Answer

A) a lack of cultural empathy 
B) ineffective listening skills 
C) the technology used in the medium of communication 
D) the difference between two individuals' life space 
A) a lack of cultural empathy 
B) ineffective listening skills 
C) the technology used in the medium of communication 
D) the difference between two individuals' life space

Question 4

Jerry, representing a U.S firm, is sent to Saudi Arabia to negotiate his company's contracts.Which of the following should Jerry keep in mind when negotiating with the Arabs?

Accepted Answer

A) Business should be conducted personally and not via telephone or email. 
B) Arabs value time, and deadlines are to be kept at all costs. 
C) Be explicit and express doubts wherever the subject's feasibility comes into question. 
D) Get to the point when presenting and negotiating. 
A) Business should be conducted personally and not via telephone or email. 
B) Arabs value time, and deadlines are to be kept at all costs. 
C) Be explicit and express doubts wherever the subject's feasibility comes into question. 
D) Get to the point when presenting and negotiating.

Question 5

Which of the following would most likely occur in a low-contact culture?

Accepted Answer

A) colleagues greeting each other by formal touch 
B) colleagues standing close to each other 
C) colleagues maintaining a respectful distance while greeting each other 
D) colleagues greeting each other by giving a peck on the cheek 
A) colleagues greeting each other by formal touch 
B) colleagues standing close to each other 
C) colleagues maintaining a respectful distance while greeting each other 
D) colleagues greeting each other by giving a peck on the cheek

Question 6

In ________ cultures, communication occurs within an extensive network of close personal and business relationships.

Accepted Answer

A) high-contact 
B) monochronic 
C) high-context 
D) low-contact 
A) high-contact 
B) monochronic 
C) high-context 
D) low-contact

Question 7

What is object language? Provide an example of how object language might affect business communication.

Accepted Answer

The term object language, or material cu

Question 8

What cultural variables create noise in cross-cultural communication? Use the steps in the communication process to explain methods of controlling cultural noise.

Accepted Answer

Cultural variables can affect the commun

Question 9

Understanding foreign languages is especially important for international managers because of ________.

Accepted Answer

A) increased diversity in the global workforce 
B) reduced incidence of outsourcing 
C) dominance of English in business communication 
D) decline in the status of the United States as a superpower 
A) increased diversity in the global workforce 
B) reduced incidence of outsourcing 
C) dominance of English in business communication 
D) decline in the status of the United States as a superpower

Question 10

In high-contact cultures, people prefer much less sensory involvement, standing farther apart and touching far less.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following will help an international business manager cultivate trust in cross-cultural communications?

Accepted Answer

A) staying away from conflicts that need to be addressed 
B) making communications as formal as possible and refraining from open communications 
C) socializing when possible and making friendly contacts with persons involved 
D) establishing trust and achieving hidden agenda without being conspicuous 
A) staying away from conflicts that need to be addressed 
B) making communications as formal as possible and refraining from open communications 
C) socializing when possible and making friendly contacts with persons involved 
D) establishing trust and achieving hidden agenda without being conspicuous

Question 12

In monochronic cultures, time is experienced in a linear way, with a past, a present, and a future, and time is treated as something to be spent, saved, made up, or wasted.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a characteristic of the Japanese ningensei style?

Accepted Answer

A) reciprocity 
B) explicitness 
C) verbal agility 
D) immediate feedback 
A) reciprocity 
B) explicitness 
C) verbal agility 
D) immediate feedback

Question 14

Language is a frequent cause of miscommunication, stemming from a person's inability to speak the local language, a poor or too-literal translation, a speaker's failure to explain idioms, or a person missing the meaning conveyed through body language or certain symbols.

Accepted Answer

A) True 
 B)False

Question 15

Recognizing that one's knowledge, perceptions, and beliefs are valid only for oneself and not for everyone else is known as ________.

Accepted Answer

A) other-oriented role behavior 
B) orientation to knowledge 
C) tolerance for ambiguity 
D) interaction posture 
A) other-oriented role behavior 
B) orientation to knowledge 
C) tolerance for ambiguity 
D) interaction posture

Question 16

What can American managers conducting business abroad do to counteract the view that Americans are culturally insensitive?

Accepted Answer

One not-for-profit group, called Busines

Question 17

When encoding a message during cross-cultural communication, it is most effective for senders to ________.

Accepted Answer

A) use idioms and expressions 
B) make gestures 
C) rely on personal interpretations 
D) speak slowly and loudly in their native language 
A) use idioms and expressions 
B) make gestures 
C) rely on personal interpretations 
D) speak slowly and loudly in their native language

Question 18

Why is language often a cause of miscommunication across cultures? What can international managers do to minimize communication problems that stem from language differences?

Accepted Answer

Spoken and written language is a frequen

Question 19

A ________ culture is characterized by people standing close together and touching a great deal.

Accepted Answer

A) low-contact 
B) monochronic 
C) high-contact 
D) polychronic 
A) low-contact 
B) monochronic 
C) high-contact 
D) polychronic

Question 20

Which of the following is most likely a characteristic of low-context cultures?

Accepted Answer

A) Work and social relationships are inseparable. 
B) Individuals base meaning on subtle gestures. 
C) Individuals must read between the lines. 
D) Feelings and thoughts are expressed in words. 
A) Work and social relationships are inseparable. 
B) Individuals base meaning on subtle gestures. 
C) Individuals must read between the lines. 
D) Feelings and thoughts are expressed in words.

Intercultural communication most likely occurs when ________.

Which of the following is one of the reasons that language frequently causes miscommunication during international business situations?

Which of the following is the primary cause of noise in the communication process?

Jerry, representing a U.S firm, is sent to Saudi Arabia to negotiate his company's contracts.Which of the following should Jerry keep in mind when negotiating with the Arabs?

Which of the following would most likely occur in a low-contact culture?

In ________ cultures, communication occurs within an extensive network of close personal and business relationships.

What is object language? Provide an example of how object language might affect business communication.

What cultural variables create noise in cross-cultural communication? Use the steps in the communication process to explain methods of controlling cultural noise.

Understanding foreign languages is especially important for international managers because of ________.

In high-contact cultures, people prefer much less sensory involvement, standing farther apart and touching far less.

Which of the following will help an international business manager cultivate trust in cross-cultural communications?

In monochronic cultures, time is experienced in a linear way, with a past, a present, and a future, and time is treated as something to be spent, saved, made up, or wasted.

Which of the following is a characteristic of the Japanese ningensei style?

Language is a frequent cause of miscommunication, stemming from a person's inability to speak the local language, a poor or too-literal translation, a speaker's failure to explain idioms, or a person missing the meaning conveyed through body language or certain symbols.

Recognizing that one's knowledge, perceptions, and beliefs are valid only for oneself and not for everyone else is known as ________.

What can American managers conducting business abroad do to counteract the view that Americans are culturally insensitive?

When encoding a message during cross-cultural communication, it is most effective for senders to ________.

Why is language often a cause of miscommunication across cultures? What can international managers do to minimize communication problems that stem from language differences?

A ________ culture is characterized by people standing close together and touching a great deal.

Which of the following is most likely a characteristic of low-context cultures?

Assessing the Environment: Political, Economic, Legal, Technological

Managing Interdependence, Social Responsibility, and Ethics

Understanding the Role of Culture

Cross-Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Developing a Global Management Cadre

Staffing, Training, and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters

Exam 4: Communicating Across Cultures

Intercultural communication most likely occurs when ________.

Which of the following is one of the reasons that language frequently causes miscommunication during international business situations?

Which of the following is the primary cause of noise in the communication process?

Jerry, representing a U.S firm, is sent to Saudi Arabia to negotiate his company's contracts.Which of the following should Jerry keep in mind when negotiating with the Arabs?

Which of the following would most likely occur in a low-contact culture?

In ________ cultures, communication occurs within an extensive network of close personal and business relationships.

What is object language? Provide an example of how object language might affect business communication.

What cultural variables create noise in cross-cultural communication? Use the steps in the communication process to explain methods of controlling cultural noise.

Understanding foreign languages is especially important for international managers because of ________.

In high-contact cultures, people prefer much less sensory involvement, standing farther apart and touching far less.

Which of the following will help an international business manager cultivate trust in cross-cultural communications?

In monochronic cultures, time is experienced in a linear way, with a past, a present, and a future, and time is treated as something to be spent, saved, made up, or wasted.

Which of the following is a characteristic of the Japanese ningensei style?

Language is a frequent cause of miscommunication, stemming from a person's inability to speak the local language, a poor or too-literal translation, a speaker's failure to explain idioms, or a person missing the meaning conveyed through body language or certain symbols.

Recognizing that one's knowledge, perceptions, and beliefs are valid only for oneself and not for everyone else is known as ________.

What can American managers conducting business abroad do to counteract the view that Americans are culturally insensitive?

When encoding a message during cross-cultural communication, it is most effective for senders to ________.

Why is language often a cause of miscommunication across cultures? What can international managers do to minimize communication problems that stem from language differences?

A ________ culture is characterized by people standing close together and touching a great deal.

Which of the following is most likely a characteristic of low-context cultures?

Assessing the Environment: Political, Economic, Legal, Technological

Managing Interdependence, Social Responsibility, and Ethics

Understanding the Role of Culture

Cross-Cultural Negotiation and Decision Making

Formulating Strategy

Global Alliances and Strategy Implementation

Developing a Global Management Cadre

Staffing, Training, and Compensation for Global Operations

Developing a Global Management Cadre

Motivating and Leading

Filters