Question 1

__________ is a set of environmental standards developed by the International Standards Organization.

Accepted Answer

The answer of __________ is a set of environmental standards...

Question 2

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the

Accepted Answer

A)  Taguchi Loss Function 
B)  Pareto chart 
C)  ISO 9000 Quality Cost Calculator 
D)  process chart 
E)  none of the above 
A)  Taguchi Loss Function 
B)  Pareto chart 
C)  ISO 9000 Quality Cost Calculator 
D)  process chart 
E)  none of the above

Question 3

"Poka-yoke" is the Japanese term for

Accepted Answer

A)  card 
B)  foolproof 
C)  continuous improvement 
D)  fishbone diagram 
E)  just-in-time production 
A)  card 
B)  foolproof 
C)  continuous improvement 
D)  fishbone diagram 
E)  just-in-time production

Question 4

Companies with the highest levels of quality are almost how many times more productive than their competitors with the lowest quality levels?

Accepted Answer

A)  2 
B)  3 
C)  4 
D)  5 
E)  None of the above, quality has no impact on productivity (units/labor hr.). 
A)  2 
B)  3 
C)  4 
D)  5 
E)  None of the above, quality has no impact on productivity (units/labor hr.).

Question 5

Explain how just-in-time processes relate to the quality of an organization's outputs.

Accepted Answer

JIT relates to quality by cutting costs

Question 6

High-quality products and services are the most profitable.

Accepted Answer

A) True 
 B)False

Question 7

Construct a cause and effect diagram for why students arrive to class late. Include at least three reasons for each of the M's.

Accepted Answer

Student responses should look like the a

Question 8

Members of quality circles are

Accepted Answer

A)  paid according to their contribution to quality 
B)  external consultants designed to provide training in the use of quality tools 
C)  always machine operators 
D)  all trained to be facilitators 
E)  None of the above; all of the statements are False. 
A)  paid according to their contribution to quality 
B)  external consultants designed to provide training in the use of quality tools 
C)  always machine operators 
D)  all trained to be facilitators 
E)  None of the above; all of the statements are False.

Question 9

The Japanese use the term "poka-yoke" to refer to continuous improvement.

Accepted Answer

A) True 
 B)False

Question 10

Which of the four major categories of quality costs is particularly hard to quantify?

Accepted Answer

A)  prevention costs 
B)  appraisal costs 
C)  internal failure costs 
D)  external failure costs 
E)  None is hard to quantify. 
A)  prevention costs 
B)  appraisal costs 
C)  internal failure costs 
D)  external failure costs 
E)  None is hard to quantify.

__________ is a set of environmental standards developed by the International Standards Organization.

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the

"Poka-yoke" is the Japanese term for

Companies with the highest levels of quality are almost how many times more productive than their competitors with the lowest quality levels?

Explain how just-in-time processes relate to the quality of an organization's outputs.

High-quality products and services are the most profitable.

Construct a cause and effect diagram for why students arrive to class late. Include at least three reasons for each of the M's.

Members of quality circles are

The Japanese use the term "poka-yoke" to refer to continuous improvement.

Which of the four major categories of quality costs is particularly hard to quantify?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Exam 6: Managing Quality

__________ is a set of environmental standards developed by the International Standards Organization.

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the

"Poka-yoke" is the Japanese term for

Companies with the highest levels of quality are almost how many times more productive than their competitors with the lowest quality levels?

Explain how just-in-time processes relate to the quality of an organization's outputs.

High-quality products and services are the most profitable.

Construct a cause and effect diagram for why students arrive to class late. Include at least three reasons for each of the M's.

Members of quality circles are

The Japanese use the term "poka-yoke" to refer to continuous improvement.

Which of the four major categories of quality costs is particularly hard to quantify?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters