Question 1

"Kaizen" is a Japanese term meaning

Accepted Answer

A)  a foolproof mechanism 
B)  just-in-time (JIT) 
C)  a fishbone diagram 
D)  setting standards 
E)  continuous improvement 
A)  a foolproof mechanism 
B)  just-in-time (JIT) 
C)  a fishbone diagram 
D)  setting standards 
E)  continuous improvement

Question 2

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using

Accepted Answer

A)  a Pareto chart 
B)  a scatter diagram 
C)  a Taguchi loss function 
D)  a cause-and-effect diagram 
E)  a flowchart 
A)  a Pareto chart 
B)  a scatter diagram 
C)  a Taguchi loss function 
D)  a cause-and-effect diagram 
E)  a flowchart

Question 3

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area.

Accepted Answer

A) True 
 B)False

Question 4

What is the quality loss function (QLF)?

Accepted Answer

The quality loss function iden

Question 5

TQM is important because quality influences all of the ten decisions made by operations managers.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is true about ISO 14000 certification?

Accepted Answer

A)  It is not a prerequisite for ISO 9000 certification. 
B)  It deals with environmental management. 
C)  It offers a good systematic approach to pollution prevention. 
D)  One of its core elements is life-cycle assessment. 
E)  All of the above are true. 
A)  It is not a prerequisite for ISO 9000 certification. 
B)  It deals with environmental management. 
C)  It offers a good systematic approach to pollution prevention. 
D)  One of its core elements is life-cycle assessment. 
E)  All of the above are true.

Question 7

According to the manufacturing-based definition of quality,

Accepted Answer

A)  quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost 
B)  quality depends on how well the product fits patterns of consumer preferences 
C)  even though quality cannot be defined, you know what it is 
D)  quality is the degree to which a specific product conforms to standards 
E)  quality lies in the eyes of the beholder 
A)  quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost 
B)  quality depends on how well the product fits patterns of consumer preferences 
C)  even though quality cannot be defined, you know what it is 
D)  quality is the degree to which a specific product conforms to standards 
E)  quality lies in the eyes of the beholder

Question 8

Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications.

Accepted Answer

A) True 
 B)False

Question 9

What is a poka-yoke?
 Give an example.

Accepted Answer

A poka-yoke is a foolproof device or tec

Question 10

Subaru's green plant is an example of the application of

Accepted Answer

A)  ISO 9000 
B)  ISO 14000 
C)  TQM 
D)  ISO 24700 
E)  SPC 
A)  ISO 9000 
B)  ISO 14000 
C)  TQM 
D)  ISO 24700 
E)  SPC

Question 11

Source inspection is inferior to inspection before costly operations.

Accepted Answer

A) True 
 B)False

Question 12

"Making it right the first time" is

Accepted Answer

A)  an unrealistic definition of quality 
B)  a user-based definition of quality 
C)  a manufacturing-based definition of quality 
D)  a product-based definition of quality 
E)  the definition proposed by the American Society for Quality 
A)  an unrealistic definition of quality 
B)  a user-based definition of quality 
C)  a manufacturing-based definition of quality 
D)  a product-based definition of quality 
E)  the definition proposed by the American Society for Quality

Question 13

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as

Accepted Answer

A)  continuous improvement 
B)  employee empowerment 
C)  benchmarking 
D)  copycatting 
E)  patent infringement 
A)  continuous improvement 
B)  employee empowerment 
C)  benchmarking 
D)  copycatting 
E)  patent infringement

Question 14

The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process capability; the other is a comprehensive system for achieving and sustaining business success.

Accepted Answer

A) True 
 B)False

Question 15

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

Accepted Answer

A) True 
 B)False

Question 16

A successful TQM program incorporates all of the following except

Accepted Answer

A)  continuous improvement 
B)  employee involvement 
C)  benchmarking 
D)  centralized decision-making authority 
E)  None of the above; a successful TQM program incorporates all of the above. 
A)  continuous improvement 
B)  employee involvement 
C)  benchmarking 
D)  centralized decision-making authority 
E)  None of the above; a successful TQM program incorporates all of the above.

Question 17

A manager tells her production employees, "It's no longer good enough that your work fall anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of

Accepted Answer

A)  internal benchmarking 
B)  Six Sigma 
C)  ISO 9000 
D)  Taguchi concepts 
E)  process control charts 
A)  internal benchmarking 
B)  Six Sigma 
C)  ISO 9000 
D)  Taguchi concepts 
E)  process control charts

Question 18

Construct a cause-and-effect diagram showing why a student might be dissatisfied with the cafeteria.

Accepted Answer

(Note that

Question 19

A successful quality strategy features which of the following steps?

Accepted Answer

A)  organization environment that fosters quality 
B)  understanding the principles of quality 
C)  engaging employees in the necessary activities for quality implementation 
D)  A and C 
E)  A, B, and C 
A)  organization environment that fosters quality 
B)  understanding the principles of quality 
C)  engaging employees in the necessary activities for quality implementation 
D)  A and C 
E)  A, B, and C

Question 20

Identify the five steps of DMAIC.

Accepted Answer

(1) Define the project's purpose, scope,

Exam 6: Managing Quality

"Kaizen" is a Japanese term meaning

A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using

Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area.

What is the quality loss function (QLF)?

TQM is important because quality influences all of the ten decisions made by operations managers.

Which of the following is true about ISO 14000 certification?

According to the manufacturing-based definition of quality,

Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications.

What is a poka-yoke? Give an example.

Subaru's green plant is an example of the application of

Source inspection is inferior to inspection before costly operations.

"Making it right the first time" is

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as

The phrase Six Sigma has two meanings. One is statistical, referring to an extremely high process capability; the other is a comprehensive system for achieving and sustaining business success.

Of the several determinants of service quality, access is the one that relates to keeping customers informed in language they can understand.

A successful TQM program incorporates all of the following except

A manager tells her production employees, "It's no longer good enough that your work fall anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of

Construct a cause-and-effect diagram showing why a student might be dissatisfied with the cafeteria.

A successful quality strategy features which of the following steps?

Identify the five steps of DMAIC.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters