Question 1

Identify the four methods of service design that can reduce costs and enhance the product.

Accepted Answer

Customizing as late in the process as po

Question 2

The document for production that gives the instruction to make a given quantity of a particular item, usually to a given schedule, is

Accepted Answer

A)  the work order 
B)  the route sheet 
C)  the bill of information 
D)  the assembly chart 
E)  the value analysis 
A)  the work order 
B)  the route sheet 
C)  the bill of information 
D)  the assembly chart 
E)  the value analysis

Question 3

The customer may participate in the design of, and in the delivery of, services.

Accepted Answer

A) True 
 B)False

Question 4

One method used to determine a product's total environmental impact from conversion of inputs through production and to disposal is

Accepted Answer

A)  QFD 
B)  Design for manufacturability 
C)  Environmental Scanning 
D)  Life Cycle Assessment 
E)  CAD 
A)  QFD 
B)  Design for manufacturability 
C)  Environmental Scanning 
D)  Life Cycle Assessment 
E)  CAD

Question 5

Computer-aided design (CAD) refers to the use of specialized computer programs to direct and control manufacturing equipment.

Accepted Answer

A) True 
 B)False

Question 6

In the maturity stage of the product life cycle, operations managers will be concerned with adding capacity or enhancing existing capacity to accommodate the increase in product demand.

Accepted Answer

A) True 
 B)False

Question 7

The __________ is a part of the quality function deployment process that utilizes a planning matrix to relate customer "wants" to "how" the firm is going to meet those "wants."

Accepted Answer

The answer of The __________ is a part of the...

Question 8

A product's life cycle is divided into four stages, which are

Accepted Answer

A)  introduction, growth, saturation, and maturity 
B)  introduction, growth, stability, and decline 
C)  introduction, maturity, saturation, and decline 
D)  introduction, growth, maturity, and decline 
E)  none of the above 
A)  introduction, growth, saturation, and maturity 
B)  introduction, growth, stability, and decline 
C)  introduction, maturity, saturation, and decline 
D)  introduction, growth, maturity, and decline 
E)  none of the above

Question 9

An assembly drawing lists the operations necessary to produce the component.

Accepted Answer

A) True 
 B)False

Question 10

A work order is a listing of the components, their description, and the quantity of each required to make one unit of the product.

Accepted Answer

A) True 
 B)False

Question 11

The analysis tool that helps determine what products to develop, and by what strategy, by listing products in descending order of their individual dollar contribution to the firm is

Accepted Answer

A)  decision tree analysis 
B)  Pareto analysis 
C)  breakeven analysis 
D)  product-by-value analysis 
E)  product life cycle analysis 
A)  decision tree analysis 
B)  Pareto analysis 
C)  breakeven analysis 
D)  product-by-value analysis 
E)  product life cycle analysis

Question 12

The role of decision trees in product design is

Accepted Answer

A)  to rank products in descending order of their dollar contribution to the firm 
B)  to better understand the customers' wants 
C)  to calculate the expected value of each course of action 
D)  to calculate the value of quality function deployment 
E)  to calculate the value of the moment of truth 
A)  to rank products in descending order of their dollar contribution to the firm 
B)  to better understand the customers' wants 
C)  to calculate the expected value of each course of action 
D)  to calculate the value of quality function deployment 
E)  to calculate the value of the moment of truth

Question 13

Products or services designed in easily segmented components are known as __________.

Accepted Answer

The answer of Products or services designed in easily segmented...

Question 14

Which of the following scenarios illustrates a moment that meets the customer's expectations?

Accepted Answer

A)  a sales clerk that called you by your name on your second visit to the store 
B)  an express mail service that guarantees same day delivery 
C)  a flight attendant that responds shortly after being called 
D)  a professor that contacts people in several companies to find you a job 
E)  a sales clerk at the clothing store that asked you to wait for a minute as soon as a wealthy-looking customer entered the store 
A)  a sales clerk that called you by your name on your second visit to the store 
B)  an express mail service that guarantees same day delivery 
C)  a flight attendant that responds shortly after being called 
D)  a professor that contacts people in several companies to find you a job 
E)  a sales clerk at the clothing store that asked you to wait for a minute as soon as a wealthy-looking customer entered the store

Question 15

Which of the following would likely cause a change in market opportunities based upon levels of income and wealth?

Accepted Answer

A)  economic change 
B)  sociological and demographic change 
C)  technological change 
D)  political change 
E)  legal change 
A)  economic change 
B)  sociological and demographic change 
C)  technological change 
D)  political change 
E)  legal change

Question 16

Identify the specific guidelines that can help an operations manager achieve environmentally friendly designs.

Accepted Answer

Specifically, the following ideas are pr

Question 17

Quality function deployment (QFD)

Accepted Answer

A)  determines what will satisfy the customer 
B)  translates customer desires into the target design 
C)  is used early in the design process 
D)  is used to determine where to deploy quality efforts 
E)  all of the above 
A)  determines what will satisfy the customer 
B)  translates customer desires into the target design 
C)  is used early in the design process 
D)  is used to determine where to deploy quality efforts 
E)  all of the above

Exam 5: Design of Goods and Services

Identify the four methods of service design that can reduce costs and enhance the product.

The document for production that gives the instruction to make a given quantity of a particular item, usually to a given schedule, is

The customer may participate in the design of, and in the delivery of, services.

One method used to determine a product's total environmental impact from conversion of inputs through production and to disposal is

Computer-aided design (CAD) refers to the use of specialized computer programs to direct and control manufacturing equipment.

In the maturity stage of the product life cycle, operations managers will be concerned with adding capacity or enhancing existing capacity to accommodate the increase in product demand.

The __________ is a part of the quality function deployment process that utilizes a planning matrix to relate customer "wants" to "how" the firm is going to meet those "wants."

A product's life cycle is divided into four stages, which are

An assembly drawing lists the operations necessary to produce the component.

A work order is a listing of the components, their description, and the quantity of each required to make one unit of the product.

The analysis tool that helps determine what products to develop, and by what strategy, by listing products in descending order of their individual dollar contribution to the firm is

The role of decision trees in product design is

Products or services designed in easily segmented components are known as __________.

Which of the following scenarios illustrates a moment that meets the customer's expectations?

Which of the following would likely cause a change in market opportunities based upon levels of income and wealth?

Identify the specific guidelines that can help an operations manager achieve environmentally friendly designs.

Quality function deployment (QFD)

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters