Exam 5: Design of Goods and Services

Virtual reality technology can improve designs less expensively than the use of physical models or prototypes.

Products are more "environmentally friendly" when they are made

When should product strategy focus on forecasting capacity requirements?

Which service design technique(s) would ordinarily not be appropriate for full-service restaurant meals?

Which of the following product development strategies has the highest risk?

Group technology enables the grouping of parts into families based on similar processing requirements.

__________ is a process for determining customer requirements and translating them into attributes that each functional area can understand and act upon.

When constructing a House of Quality, what value is assigned to a "Medium" relationship between the things that we can do?

Which of the following typically shows the components, their description, and the quantity of each required to make one unit of a product?

A listing of the components, their description, and the quantity of each required to make one unit of product is the __________.

A company is deciding if it should design an advertising system for use on Twitter©. The first option is to skip out on designing, with no net costs or gains. The second option is System A, which would result in additional sales of either $50,000 under good conditions or $10,000 under bad conditions. The final choice is System B, which would increase sales by $20,000 under both good and bad conditions. Suppose that good conditions are twice as likely as bad conditions. Which option should the company pursue if developing a system costs $25,000?

Quality function deployment refers to first, determining what will satisfy the customer, and second, translating the customers' desires into a target design.

__________ provides a format allowing the electronic transmittal of three-dimensional data.

Which of the following is true regarding value engineering?

A manufacturing plant uses a computerized scanner to measure the inner diameters of the belts it produces to ensure they are within the specifications. This is referred to as

What is the objective of the product decision?

Relatively few new product ideas, perhaps only 1 in 250, become successfully marketed products.

A company looking for venture capitalist funding is deciding on the design of its operating system for its new phone. The first option is to simply buy the OS from another company. This would result in sales of either 10,000 units if the market is not crowded with similar phones or sales of only 3,000 units if the market is crowded. If the company decides to design its own OS the phone would have sales of 70,000 units if the OS was popular but sales of only 2,000 if the OS was a failure. Suppose that to recoup the cost of designing their own OS the company would need to sell twice as many phones as when they simply buy the OS for the profit from the scenarios to be equal. Which option should the company choose if the probability that the market is/ is not crowded is 50% and the probability that the OS is popular is 75%?

An exploded view of the product is a(n) __________.

The dimensions, tolerances, materials, and finishes of a component are typically shown on a(n)