Question 1

Most business messages today aim for a(n)________ tone.

Accepted Answer

A) casual 
B) conversational 
C) abstract 
D) formal 
E) laid-back 
A) casual 
B) conversational 
C) abstract 
D) formal 
E) laid-back

Question 2

Autocompletion software is essentially the same thing as autocorrection software.

Accepted Answer

A) True 
 B)False

Question 3

Bias-free language ________.

Accepted Answer

A) is often unethical and can obscure the truth 
B) often makes the speaker or writer sound dictatorial 
C) avoids words and phrases that unfairly or unethically stigmatize people 
D) perpetuates the underlying stereotypes and prejudices that it reflects 
E) communicates in terms of the point of view of the audience, using the audience's interests and preferences 
A) is often unethical and can obscure the truth 
B) often makes the speaker or writer sound dictatorial 
C) avoids words and phrases that unfairly or unethically stigmatize people 
D) perpetuates the underlying stereotypes and prejudices that it reflects 
E) communicates in terms of the point of view of the audience, using the audience's interests and preferences

Question 4

In the active voice,the subject receives an action.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following sentences is the best illustration of the "you" attitude?

Accepted Answer

A) Because your report was poorly written, we cannot accept it. 
B) Your report failed to meet company requirements. 
C) When we receive a report that is professional, we can act on your recommendations. 
D) Once the report includes the necessary estimates, the project can proceed. 
E) You missed out on a number of important points in the report. 
A) Because your report was poorly written, we cannot accept it. 
B) Your report failed to meet company requirements. 
C) When we receive a report that is professional, we can act on your recommendations. 
D) Once the report includes the necessary estimates, the project can proceed. 
E) You missed out on a number of important points in the report.

Question 6

The passive voice combines the helping verb "to be" with a form of the verb that is usually the past tense.

Accepted Answer

A) True 
 B)False

Question 7

It is important to use a great deal of technical jargon in all business messages to build credibility with the reader.

Accepted Answer

A) True 
 B)False

Question 8

A piece of text copied from the main body of the document and formatted as a large,eye-catching visual element is known as a ________.

Accepted Answer

A) theme 
B) tagline 
C) pull quote 
D) boilerplate 
E) template 
A) theme 
B) tagline 
C) pull quote 
D) boilerplate 
E) template

Question 9

Which of the following is a complex sentence?

Accepted Answer

A) Madrid has many museums and art galleries. 
B) The city is well known for its nightlife, and its cafes are popular with tourists and locals alike. 
C) Though bullfighting is censured by some, its popularity in Madrid continues unabated. 
D) Madrid is a historical and cultural center in Spain. 
E) The nightlife of Madrid is deservedly famous, but classical music still finds firm followers. 
A) Madrid has many museums and art galleries. 
B) The city is well known for its nightlife, and its cafes are popular with tourists and locals alike. 
C) Though bullfighting is censured by some, its popularity in Madrid continues unabated. 
D) Madrid is a historical and cultural center in Spain. 
E) The nightlife of Madrid is deservedly famous, but classical music still finds firm followers.

Question 10

Transitions connect ideas by ________.

Accepted Answer

A) showing how one thought is related to another 
B) extending the sentence with a support sentence 
C) using clichés to establish familiarity with the subject 
D) avoiding usage of words that are frequently or commonly paired 
E) avoiding usage of connecting words such as and, therefore, although, etc 
A) showing how one thought is related to another 
B) extending the sentence with a support sentence 
C) using clichés to establish familiarity with the subject 
D) avoiding usage of words that are frequently or commonly paired 
E) avoiding usage of connecting words such as and, therefore, although, etc

Question 11

Which of the following is a euphemistic way of saying that someone is stubborn?

Accepted Answer

A) Marina is very tenacious. 
B) Alice is often pigheaded. 
C) Jules is a very unyielding person. 
D) Joshua has an inflexible way of working. 
E) Sylvia is obstinate about certain matters. 
A) Marina is very tenacious. 
B) Alice is often pigheaded. 
C) Jules is a very unyielding person. 
D) Joshua has an inflexible way of working. 
E) Sylvia is obstinate about certain matters.

Question 12

Which of the following negative effects results from the use of euphemisms?

Accepted Answer

A) Euphemisms often convey disrespect or rudeness. 
B) Negative news is conveyed in a negative way. 
C) There is a risk that the truth might be obscured. 
D) Euphemisms can trigger negative connotations. 
E) Euphemisms usually offend the listener. 
A) Euphemisms often convey disrespect or rudeness. 
B) Negative news is conveyed in a negative way. 
C) There is a risk that the truth might be obscured. 
D) Euphemisms can trigger negative connotations. 
E) Euphemisms usually offend the listener.

Question 13

Which of the following sentences uses abstract words?

Accepted Answer

A) The company database has personal information about all employees. 
B) The new software has helped employees save time. 
C) The organization values honesty and integrity. 
D) The employees have requested a new coffee machine. 
E) The organization acquired three other companies in April. 
A) The company database has personal information about all employees. 
B) The new software has helped employees save time. 
C) The organization values honesty and integrity. 
D) The employees have requested a new coffee machine. 
E) The organization acquired three other companies in April.

Question 14

________ refers to a standard block of text that is reused in multiple documents.

Accepted Answer

A) Footnote 
B) Theme 
C) Style set 
D) Boilerplate 
E) Style sheet 
A) Footnote 
B) Theme 
C) Style set 
D) Boilerplate 
E) Style sheet

Question 15

Active sentences are usually stronger than passive ones.

Accepted Answer

A) True 
 B)False

Question 16

"There have been many storms this year,and the agricultural yield has been poor." Which type of sentence is this?

Accepted Answer

A) compound-complex 
B) compound 
C) simple 
D) complex 
E) simple-compound 
A) compound-complex 
B) compound 
C) simple 
D) complex 
E) simple-compound

Question 17

Biased language ________.

Accepted Answer

A) often leads listeners to disbelieve unfair stereotypes 
B) conveys meaning without carrying negative connotations 
C) avoids words and phrases that unfairly categorize or stigmatize people 
D) is an effective way of communicating negative news 
E) perpetuates the underlying stereotypes and prejudices that it represents 
A) often leads listeners to disbelieve unfair stereotypes 
B) conveys meaning without carrying negative connotations 
C) avoids words and phrases that unfairly categorize or stigmatize people 
D) is an effective way of communicating negative news 
E) perpetuates the underlying stereotypes and prejudices that it represents

Question 18

Elena is the director of a retirement home.She is writing a material that will be included in the brochure promoting the home.When referring to the residents of the home,she is careful to use "senior citizens" instead of "old people," to avoid the unpleasant connotations of the word.This is an example of the use of ________.

Accepted Answer

A) comparison 
B) metaphors 
C) transitions 
D) euphemisms 
E) similes 
A) comparison 
B) metaphors 
C) transitions 
D) euphemisms 
E) similes

Question 19

Concrete words are far more specific than abstractions.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following sentences does NOT make use of transitional elements to show how one thought is related to another?

Accepted Answer

A) He was very tired that day, yet he volunteered to help out. 
B) Although the Greens are the stronger team, the Blues have the home advantage. 
C) Hannah and Chloe went shopping yesterday. 
D) The house is dilapidated, hence no one will buy it. 
E) If they move out immediately, they will have trouble finding a new place. 
A) He was very tired that day, yet he volunteered to help out. 
B) Although the Greens are the stronger team, the Blues have the home advantage. 
C) Hannah and Chloe went shopping yesterday. 
D) The house is dilapidated, hence no one will buy it. 
E) If they move out immediately, they will have trouble finding a new place.

Most business messages today aim for a(n)________ tone.

Autocompletion software is essentially the same thing as autocorrection software.

Bias-free language ________.

In the active voice,the subject receives an action.

Which of the following sentences is the best illustration of the "you" attitude?

The passive voice combines the helping verb "to be" with a form of the verb that is usually the past tense.

It is important to use a great deal of technical jargon in all business messages to build credibility with the reader.

A piece of text copied from the main body of the document and formatted as a large,eye-catching visual element is known as a ________.

Which of the following is a complex sentence?

Transitions connect ideas by ________.

Which of the following is a euphemistic way of saying that someone is stubborn?

Which of the following negative effects results from the use of euphemisms?

Which of the following sentences uses abstract words?

________ refers to a standard block of text that is reused in multiple documents.

Active sentences are usually stronger than passive ones.

"There have been many storms this year,and the agricultural yield has been poor." Which type of sentence is this?

Biased language ________.

Concrete words are far more specific than abstractions.

Which of the following sentences does NOT make use of transitional elements to show how one thought is related to another?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Writing Business Messages

Most business messages today aim for a(n)________ tone.

Autocompletion software is essentially the same thing as autocorrection software.

Bias-free language ________.

In the active voice,the subject receives an action.

Which of the following sentences is the best illustration of the "you" attitude?

The passive voice combines the helping verb "to be" with a form of the verb that is usually the past tense.

It is important to use a great deal of technical jargon in all business messages to build credibility with the reader.

A piece of text copied from the main body of the document and formatted as a large,eye-catching visual element is known as a ________.

Which of the following is a complex sentence?

Transitions connect ideas by ________.

Which of the following is a euphemistic way of saying that someone is stubborn?

Which of the following negative effects results from the use of euphemisms?

Which of the following sentences uses abstract words?

________ refers to a standard block of text that is reused in multiple documents.

Active sentences are usually stronger than passive ones.

"There have been many storms this year,and the agricultural yield has been poor." Which type of sentence is this?

Biased language ________.

Concrete words are far more specific than abstractions.

Which of the following sentences does NOT make use of transitional elements to show how one thought is related to another?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters