Question 1

When communicating across cultures,it is important to include humor in order to put your audience at ease.

Accepted Answer

A) True 
 B)False

Question 2

Rewrite the following paragraph using the "you" attitude: Highstreet Shoes has the best products for the best prices in town.We offer shoes for every possible activity,from casuals to formals,for work or play.Our customers consistently report the highest satisfaction levels.The salespeople at our stores are familiar with the entire range of shoes and can help our customers choose the best option for them.We are located at most major malls and shopping centers and even have an online store,for customer convenience.Our returns policy allows product returns within 90 days of purchase,in their original packaging.Kindly note that no returns will be accepted after 90 days.

Accepted Answer

Highstreet Shoes offers you the best pro

Question 3

A sentence that has two main clauses,at least one of which contains a subordinate clause,is called a ________.

Accepted Answer

A) simple sentence 
B) compound sentence 
C) complex sentence 
D) compound-complex sentence 
E) simple-compound sentence 
A) simple sentence 
B) compound sentence 
C) complex sentence 
D) compound-complex sentence 
E) simple-compound sentence

Question 4

All the employees of Magus Enterprises are required to have a block of text containing a few standard lines about the company at the bottom of all work emails.This is known as a ________.

Accepted Answer

A) template 
B) boilerplate 
C) theme 
D) transcript 
E) facsimile 
A) template 
B) boilerplate 
C) theme 
D) transcript 
E) facsimile

Question 5

Stephen,an economics professor,is invited by a university to speak on the recession affecting the Spanish economy.Which of the following represents the most ineffective way in which he could fail to establish credibility with the audience?

Accepted Answer

A) emphasizing his knowledge and expertise 
B) using hyperbole to discuss his achievements 
C) showing that he can distance himself from emotional situations 
D) demonstrating confidence in his skills 
E) using an endorsement 
A) emphasizing his knowledge and expertise 
B) using hyperbole to discuss his achievements 
C) showing that he can distance himself from emotional situations 
D) demonstrating confidence in his skills 
E) using an endorsement

Question 6

Which of the following statements about writing technology and tools is true?

Accepted Answer

A) Style sets address the overall look and feel of the page, including color palettes and background images. 
B) Both autocompletion and autocorrection refer to the same function. 
C) Standard blocks of text that are reused in multiple documents are known as style sheets. 
D) Templates set overall document parameters such as page size and provide a set of styles to use. 
E) The autocompletion tool makes it easy to combine several files. 
A) Style sets address the overall look and feel of the page, including color palettes and background images. 
B) Both autocompletion and autocorrection refer to the same function. 
C) Standard blocks of text that are reused in multiple documents are known as style sheets. 
D) Templates set overall document parameters such as page size and provide a set of styles to use. 
E) The autocompletion tool makes it easy to combine several files.

Question 7

Which of the following is true for abstract words?

Accepted Answer

A) They are often used to express qualities or philosophical concepts. 
B) They are used to make a sentence more specific. 
C) Their meaning is unambiguous; they cannot be misinterpreted. 
D) They are used when giving detailed descriptions. 
E) They refer to things that are tangible. 
A) They are often used to express qualities or philosophical concepts. 
B) They are used to make a sentence more specific. 
C) Their meaning is unambiguous; they cannot be misinterpreted. 
D) They are used when giving detailed descriptions. 
E) They refer to things that are tangible.

Question 8

Ben needs to send an email to his superior describing the progress of a project.Which of the following styles should Ben use to communicate in a businesslike tone?

Accepted Answer

A) use a laid-back, informal tone to reflect friendliness 
B) share personal details to create rapport 
C) use acronyms to communicate quickly and efficiently 
D) use humor to create a receptive state of mind 
E) use plain language to make messages simpler 
A) use a laid-back, informal tone to reflect friendliness 
B) share personal details to create rapport 
C) use acronyms to communicate quickly and efficiently 
D) use humor to create a receptive state of mind 
E) use plain language to make messages simpler

Question 9

Which of the following statements is true of active voice?

Accepted Answer

A) It leaves the performer of the action completely out of the sentence. 
B) It can be used to create an impersonal tone. 
C) In the active voice, the subject receives the action. 
D) It can be used to avoid sounding accusatory. 
E) It can make writing more direct and easier to read. 
A) It leaves the performer of the action completely out of the sentence. 
B) It can be used to create an impersonal tone. 
C) In the active voice, the subject receives the action. 
D) It can be used to avoid sounding accusatory. 
E) It can make writing more direct and easier to read.

Question 10

Which of the following is true for simple sentences?

Accepted Answer

A) A simple sentence may be expanded by modifying phrases. 
B) A simple sentence has two independent clauses. 
C) Using predominantly simple sentences makes it easier to express relationships among ideas. 
D) If you want to downplay an idea in a simple sentence, position the dependent clause within the sentence. 
E) A simple sentence sometimes has a subordinate clause. 
A) A simple sentence may be expanded by modifying phrases. 
B) A simple sentence has two independent clauses. 
C) Using predominantly simple sentences makes it easier to express relationships among ideas. 
D) If you want to downplay an idea in a simple sentence, position the dependent clause within the sentence. 
E) A simple sentence sometimes has a subordinate clause.

Question 11

Identify the type of bias in the sentence: "James Levine is the ex-chairman of Ursula Breweries,for which Audra Bennington is the present chairperson."

Accepted Answer

A) ethnic bias 
B) gender bias 
C) racial bias 
D) age bias 
E) disability bias 
A) ethnic bias 
B) gender bias 
C) racial bias 
D) age bias 
E) disability bias

Question 12

David has to send out a press release about a new service his company is introducing.Which of the following must David avoid?

Accepted Answer

A) modifying his communication style to suit the company image 
B) letting his personal views and communication style dominate a message 
C) following the communication guidelines set by his company 
D) building the company's image among stakeholders 
E) putting his company's reputation before his personal style 
A) modifying his communication style to suit the company image 
B) letting his personal views and communication style dominate a message 
C) following the communication guidelines set by his company 
D) building the company's image among stakeholders 
E) putting his company's reputation before his personal style

Question 13

Janie is new to a job in a large company in which most work interactions take place via email.She needs to know how to decide the tone and structure for her emails.Explain what she can do to improve her emails,and what she should avoid.

Accepted Answer

Most business writing today adopts a con

Question 14

Which of the following sentences uses bias-free language?

Accepted Answer

A) Despite Ms. Curtis's disability, she does a good job. 
B) Ms. Curtis's disability does not prevent her from doing a good job. 
C) For a disabled person, Ms. Curtis does a good job. 
D) Ms. Curtis's employee evaluations rank among the top five in the company. 
E) Ms. Curtis is disabled, but she does a good job nonetheless. 
A) Despite Ms. Curtis's disability, she does a good job. 
B) Ms. Curtis's disability does not prevent her from doing a good job. 
C) For a disabled person, Ms. Curtis does a good job. 
D) Ms. Curtis's employee evaluations rank among the top five in the company. 
E) Ms. Curtis is disabled, but she does a good job nonetheless.

Question 15

In which of the following cases is the active voice preferred over the passive voice?

Accepted Answer

A) when you want to point out mistakes without attributing blame 
B) when you want to make a subject livelier and more direct 
C) when you want to point out what's being done without taking credit 
D) when you want to avoid personal pronouns in order to create an objective tone 
E) when you want to be diplomatic about pointing out a problem or an error 
A) when you want to point out mistakes without attributing blame 
B) when you want to make a subject livelier and more direct 
C) when you want to point out what's being done without taking credit 
D) when you want to avoid personal pronouns in order to create an objective tone 
E) when you want to be diplomatic about pointing out a problem or an error

Question 16

To draw attention to important ideas in a sentence,they should be placed at the beginning or at the end of the sentence.

Accepted Answer

A) True 
 B)False

Question 17

Euphemisms are milder synonyms that can express an idea while triggering fewer negative connotations.

Accepted Answer

A) True 
 B)False

Question 18

Daniel is a lawyer who has shifted to a new town.He needs to build his credibility with the residents of the town in order to establish a client base.Which of the following methods is most likely to help Daniel build his credibility?

Accepted Answer

A) familiarizing himself with the town's history 
B) establishing his qualifications and expertise 
C) honing his communication skills 
D) bragging about his previous record and successes 
E) using hyperbole when discussing his achievements 
A) familiarizing himself with the town's history 
B) establishing his qualifications and expertise 
C) honing his communication skills 
D) bragging about his previous record and successes 
E) using hyperbole when discussing his achievements

Question 19

A(n)________ is a statement on your behalf by someone who is accepted by your audience as an expert.

Accepted Answer

A) qualification 
B) buzzword 
C) endorsement 
D) credential 
E) euphemism 
A) qualification 
B) buzzword 
C) endorsement 
D) credential 
E) euphemism

Question 20

"While you may disagree with Joan's recommendations,you must admit that her suggestions would save the company's money." This is an example of a ________.

Accepted Answer

A) simple sentence 
B) compound sentence 
C) complex sentence 
D) compound-complex sentence 
E) simple-compound sentence 
A) simple sentence 
B) compound sentence 
C) complex sentence 
D) compound-complex sentence 
E) simple-compound sentence

When communicating across cultures,it is important to include humor in order to put your audience at ease.

A sentence that has two main clauses,at least one of which contains a subordinate clause,is called a ________.

All the employees of Magus Enterprises are required to have a block of text containing a few standard lines about the company at the bottom of all work emails.This is known as a ________.

Stephen,an economics professor,is invited by a university to speak on the recession affecting the Spanish economy.Which of the following represents the most ineffective way in which he could fail to establish credibility with the audience?

Which of the following statements about writing technology and tools is true?

Which of the following is true for abstract words?

Ben needs to send an email to his superior describing the progress of a project.Which of the following styles should Ben use to communicate in a businesslike tone?

Which of the following statements is true of active voice?

Which of the following is true for simple sentences?

Identify the type of bias in the sentence: "James Levine is the ex-chairman of Ursula Breweries,for which Audra Bennington is the present chairperson."

David has to send out a press release about a new service his company is introducing.Which of the following must David avoid?

Janie is new to a job in a large company in which most work interactions take place via email.She needs to know how to decide the tone and structure for her emails.Explain what she can do to improve her emails,and what she should avoid.

Which of the following sentences uses bias-free language?

In which of the following cases is the active voice preferred over the passive voice?

To draw attention to important ideas in a sentence,they should be placed at the beginning or at the end of the sentence.

Euphemisms are milder synonyms that can express an idea while triggering fewer negative connotations.

Daniel is a lawyer who has shifted to a new town.He needs to build his credibility with the residents of the town in order to establish a client base.Which of the following methods is most likely to help Daniel build his credibility?

A(n)________ is a statement on your behalf by someone who is accepted by your audience as an expert.

"While you may disagree with Joan's recommendations,you must admit that her suggestions would save the company's money." This is an example of a ________.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Writing Business Messages

When communicating across cultures,it is important to include humor in order to put your audience at ease.

A sentence that has two main clauses,at least one of which contains a subordinate clause,is called a ________.

All the employees of Magus Enterprises are required to have a block of text containing a few standard lines about the company at the bottom of all work emails.This is known as a ________.

Stephen,an economics professor,is invited by a university to speak on the recession affecting the Spanish economy.Which of the following represents the most ineffective way in which he could fail to establish credibility with the audience?

Which of the following statements about writing technology and tools is true?

Which of the following is true for abstract words?

Ben needs to send an email to his superior describing the progress of a project.Which of the following styles should Ben use to communicate in a businesslike tone?

Which of the following statements is true of active voice?

Which of the following is true for simple sentences?

Identify the type of bias in the sentence: "James Levine is the ex-chairman of Ursula Breweries,for which Audra Bennington is the present chairperson."

David has to send out a press release about a new service his company is introducing.Which of the following must David avoid?

Janie is new to a job in a large company in which most work interactions take place via email.She needs to know how to decide the tone and structure for her emails.Explain what she can do to improve her emails,and what she should avoid.

Which of the following sentences uses bias-free language?

In which of the following cases is the active voice preferred over the passive voice?

To draw attention to important ideas in a sentence,they should be placed at the beginning or at the end of the sentence.

Euphemisms are milder synonyms that can express an idea while triggering fewer negative connotations.

Daniel is a lawyer who has shifted to a new town.He needs to build his credibility with the residents of the town in order to establish a client base.Which of the following methods is most likely to help Daniel build his credibility?

A(n)________ is a statement on your behalf by someone who is accepted by your audience as an expert.

"While you may disagree with Joan's recommendations,you must admit that her suggestions would save the company's money." This is an example of a ________.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters