Question 1

Which of the following statements about the "you" attitude in business communication is true?

Accepted Answer

A) It emphasizes a speaker-centered approach. 
B) It focuses on the audience's wishes, interests, and preferences. 
C) It replaces terms that refer to the audience with terms that refer to the speaker's company. 
D) It always uses the active voice, with "you" as the subject. 
E) It considers the point of view of the speaker. 
A) It emphasizes a speaker-centered approach. 
B) It focuses on the audience's wishes, interests, and preferences. 
C) It replaces terms that refer to the audience with terms that refer to the speaker's company. 
D) It always uses the active voice, with "you" as the subject. 
E) It considers the point of view of the speaker.

Question 2

Sarah needs to send out an email to all the clients of her firm.The content of the mail will remain the same; all that needs to be changed is the names and addresses of the recipients.Which of the following should Sarah use?

Accepted Answer

A) file merge 
B) templates 
C) style sheets 
D) themes 
E) mail merge 
A) file merge 
B) templates 
C) style sheets 
D) themes 
E) mail merge

Question 3

Which of the following statements about the elements of a paragraph is true?

Accepted Answer

A) A topic sentence need not be related to the general idea of the paragraph. 
B) Transitions tie together related points and ease the shift from one distinct thought to another. 
C) The topic sentence provides examples, evidence, and clarification of the general idea. 
D) A support sentence need not be related to the general idea of the paragraph, but must be more specific than the topic sentence. 
E) A transition provides examples, evidence, and clarification of the general idea. 
A) A topic sentence need not be related to the general idea of the paragraph. 
B) Transitions tie together related points and ease the shift from one distinct thought to another. 
C) The topic sentence provides examples, evidence, and clarification of the general idea. 
D) A support sentence need not be related to the general idea of the paragraph, but must be more specific than the topic sentence. 
E) A transition provides examples, evidence, and clarification of the general idea.

Question 4

Echoing a word from a previous sentence is one way to establish a transition.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT a way of emphasizing an idea?

Accepted Answer

A) putting the idea at the end of a sentence 
B) devoting more words to the idea 
C) putting the idea in the middle of a sentence 
D) putting the idea at the beginning of a sentence 
E) making the idea the subject of a sentence 
A) putting the idea at the end of a sentence 
B) devoting more words to the idea 
C) putting the idea in the middle of a sentence 
D) putting the idea at the beginning of a sentence 
E) making the idea the subject of a sentence

Question 6

A compound-complex sentence has two main clauses and at least one dependent clause.

Accepted Answer

A) True 
 B)False

Question 7

Joanna is the Sales Manager for Amco Products.Andrew,one of the salesmen reporting to her,has not met his targets for the month.Joanna must send him an official email asking him to explain his poor performance.She doesn't want to sound accusatory,but hopes that the email will encourage him to improve.Write the email using either the active or the passive voice and explain your choice.

Accepted Answer

Using the active voice often makes your

Question 8

Which of the following is NOT a way to avoid bias in communications?

Accepted Answer

A) rewording sentences to use "they" or to use no pronoun at all 
B) putting the disability first and the person second 
C) avoiding sexist language 
D) mentioning the age of a person only when it is relevant 
E) avoiding identification on the basis of race or ethnic origin 
A) rewording sentences to use "they" or to use no pronoun at all 
B) putting the disability first and the person second 
C) avoiding sexist language 
D) mentioning the age of a person only when it is relevant 
E) avoiding identification on the basis of race or ethnic origin

Question 9

________ tend to address the overall look and feel of the page or screen,including color palettes and background images.

Accepted Answer

A) Illustrations 
B) Style sheets 
C) Boilerplates 
D) Style sets 
E) Themes 
A) Illustrations 
B) Style sheets 
C) Boilerplates 
D) Style sets 
E) Themes

Question 10

"Jamie and Emma have been very busy recently,so we haven't met them for some time." The transitional element used in this sentence serves to ________.

Accepted Answer

A) intensify an idea or thought 
B) contrast two thoughts 
C) compare two ideas 
D) provide additional detail 
E) establish a cause-and-effect relationship 
A) intensify an idea or thought 
B) contrast two thoughts 
C) compare two ideas 
D) provide additional detail 
E) establish a cause-and-effect relationship

Question 11

The five members of Elena's team are working on five different parts of a report.Elena needs to make sure that the formatting for paragraphs and certain words remain consistent throughout,so that when it's ready,all five parts of the report can be integrated seamlessly.Which of the following tools can Elena's team use to achieve this consistency?

Accepted Answer

A) typescripts 
B) themes 
C) style sheets 
D) boilerplate 
E) mail merge 
A) typescripts 
B) themes 
C) style sheets 
D) boilerplate 
E) mail merge

Question 12

Using the term chairperson for women and chairman for men is an example of ________.

Accepted Answer

A) racial bias 
B) ethnic bias 
C) sexual bias 
D) gender bias 
E) euphemism 
A) racial bias 
B) ethnic bias 
C) sexual bias 
D) gender bias 
E) euphemism

Question 13

"For an older person,he knows a lot about computers." This statement is an example of ________ bias.

Accepted Answer

A) gender 
B) disability 
C) age 
D) racial 
E) ethnic 
A) gender 
B) disability 
C) age 
D) racial 
E) ethnic

Question 14

James Sharp has to write a formal email to Mark Simpson,his manager,explaining that he has to take a few days' leave.He must also send an email to Joan Sanders,his colleague,discussing what has to be done and the tasks that need to be completed during his absence.In what way will the two emails be different? Discuss the differences in tone between the two and how James can achieve this.

Accepted Answer

Email to manager:
Dear Mr.Simpson,
I am

Question 15

Select the sentence that is bias-free.

Accepted Answer

A) All salesmen and their wives are invited to the reception. 
B) All sales representatives and their wives are invited to the reception. 
C) All salesmen and their spouses are invited to the reception. 
D) All sales representatives and their guests are invited to the reception. 
E) All salesmen and their guests are invited to the reception. 
A) All salesmen and their wives are invited to the reception. 
B) All sales representatives and their wives are invited to the reception. 
C) All salesmen and their spouses are invited to the reception. 
D) All sales representatives and their guests are invited to the reception. 
E) All salesmen and their guests are invited to the reception.

Question 16

Topic sentences are generally more specific than support sentences.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is true for a complex sentence?

Accepted Answer

A) A complex sentence may have more than one subordinate clause. 
B) A complex sentence may have two or more independent clauses. 
C) The subordinate clause in a complex sentence can stand alone. 
D) A complex sentence has two or more main clauses, and at least one subordinate clause. 
E) A complex sentence need not have a main clause. 
A) A complex sentence may have more than one subordinate clause. 
B) A complex sentence may have two or more independent clauses. 
C) The subordinate clause in a complex sentence can stand alone. 
D) A complex sentence has two or more main clauses, and at least one subordinate clause. 
E) A complex sentence need not have a main clause.

Question 18

________ are collections of formatting choices for words,paragraphs,and other elements.

Accepted Answer

A) Typecasts 
B) Style sheets 
C) Boilerplates 
D) Themes 
E) Typescripts 
A) Typecasts 
B) Style sheets 
C) Boilerplates 
D) Themes 
E) Typescripts

Question 19

Which of the following statements about using the passive voice is true?

Accepted Answer

A) The passive voice is usually stronger than the active voice. 
B) In a passive sentence, the subject performs the action. 
C) The passive voice is grammatically incorrect. 
D) The passive voice is used when the subject receives an action. 
E) The passive voice can be used to personalize messages. 
A) The passive voice is usually stronger than the active voice. 
B) In a passive sentence, the subject performs the action. 
C) The passive voice is grammatically incorrect. 
D) The passive voice is used when the subject receives an action. 
E) The passive voice can be used to personalize messages.

Question 20

If you want to downplay an idea,you must ________.

Accepted Answer

A) make it the subject of the sentence 
B) place it at the end of the sentence 
C) add more detail to the idea 
D) place it in the middle of the sentence 
E) devote more words to it 
A) make it the subject of the sentence 
B) place it at the end of the sentence 
C) add more detail to the idea 
D) place it in the middle of the sentence 
E) devote more words to it

Which of the following statements about the "you" attitude in business communication is true?

Sarah needs to send out an email to all the clients of her firm.The content of the mail will remain the same; all that needs to be changed is the names and addresses of the recipients.Which of the following should Sarah use?

Which of the following statements about the elements of a paragraph is true?

Echoing a word from a previous sentence is one way to establish a transition.

Which of the following is NOT a way of emphasizing an idea?

A compound-complex sentence has two main clauses and at least one dependent clause.

Which of the following is NOT a way to avoid bias in communications?

________ tend to address the overall look and feel of the page or screen,including color palettes and background images.

"Jamie and Emma have been very busy recently,so we haven't met them for some time." The transitional element used in this sentence serves to ________.

Using the term chairperson for women and chairman for men is an example of ________.

"For an older person,he knows a lot about computers." This statement is an example of ________ bias.

Select the sentence that is bias-free.

Topic sentences are generally more specific than support sentences.

Which of the following is true for a complex sentence?

________ are collections of formatting choices for words,paragraphs,and other elements.

Which of the following statements about using the passive voice is true?

If you want to downplay an idea,you must ________.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 4: Writing Business Messages

Which of the following statements about the "you" attitude in business communication is true?

Sarah needs to send out an email to all the clients of her firm.The content of the mail will remain the same; all that needs to be changed is the names and addresses of the recipients.Which of the following should Sarah use?

Which of the following statements about the elements of a paragraph is true?

Echoing a word from a previous sentence is one way to establish a transition.

Which of the following is NOT a way of emphasizing an idea?

A compound-complex sentence has two main clauses and at least one dependent clause.

Which of the following is NOT a way to avoid bias in communications?

________ tend to address the overall look and feel of the page or screen,including color palettes and background images.

"Jamie and Emma have been very busy recently,so we haven't met them for some time." The transitional element used in this sentence serves to ________.

Using the term chairperson for women and chairman for men is an example of ________.

"For an older person,he knows a lot about computers." This statement is an example of ________ bias.

Select the sentence that is bias-free.

Topic sentences are generally more specific than support sentences.

Which of the following is true for a complex sentence?

________ are collections of formatting choices for words,paragraphs,and other elements.

Which of the following statements about using the passive voice is true?

If you want to downplay an idea,you must ________.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters