Exam 3: Planning Business Messages

In situations that require a report to be submitted to an audience whose needs are not apparent,it is best to avoid too many details because information was not specifically requested.

Which of the following types of media is most effective when immediate feedback is required?

The New York headquarters of a multinational company typically houses a number of employees from its various branches across the world.English is the common language of communication,but most employees are not native speakers.How does this fact affect business communications addressed to all the employees located at the company's headquarters?

The mind-mapping technique asks who,what,when,where,why,and how questions to distill major thoughts from unorganized information.

Brainstorming ________.

Which of the following types of messages sent by a company to its employees will require the richest media?

In which of the following methods of communication are privacy and security concerns the highest?

The general purpose of a business message is to inform,persuade,or collaborate with the audience.

Business messages usually have general and specific purposes.Which of the following is a specific purpose of a business message?

Your organization decides to switch its top-down decision-making structure with a participatory approach,in which all employees have a say in decision making.Draft the message using first the direct and then the indirect approach.Describe the type of audience for each approach and explain why that particular approach is necessary.

Which of the following types of communication is best for encouraging interaction,expressing emotion,or monitoring emotional responses?

Briefly describe at least four factors to consider in choosing a medium for your message.

________ are brief printed documents traditionally used for the routine,day-to-day exchange of information within an organization.

Richness is a medium's ability to ________.

Briefly explain the activities involved in the planning step of the writing process.

The main advantage of oral communication over written communication is the ability to control the message.

Creating audio signals from computer data is known as ________.

Anna oversees the content management system for her company.She has to write a set of instructions for new employees,explaining how to add and edit content on the system.She begins by creating an outline of the major points to be included.Which of the following will be the most convenient way to structure this explanation?

A primary advantage of written media is that they ________.

________ is a medium's ability to convey a message through more than one informational cue,facilitate feedback,and establish personal focus.