Question 1

The overall impression a message makes is called what?

Accepted Answer

A) Active voice 
B) Style 
C) Intimacy 
D) Tone 
E) Sincerity 
A) Active voice 
B) Style 
C) Intimacy 
D) Tone 
E) Sincerity

Question 2

A transition that indicates a time sequence would use which of the following choices?

Accepted Answer

A) That is, as I mentioned earlier 
B) After, when, meanwhile 
C) In this case, for instance 
D) Yet, conversely, nevertheless 
E) Because, accordingly, as a result 
A) That is, as I mentioned earlier 
B) After, when, meanwhile 
C) In this case, for instance 
D) Yet, conversely, nevertheless 
E) Because, accordingly, as a result

Question 3

Discuss the meaning of bias-free language and identify four areas when bias generally occurs.Provide examples of biased and bias free language for each area.

Accepted Answer

Contrary to what some might think biased

Question 4

Using linear organization in writing allows which of the following benefits to readers on mobile devices?

Accepted Answer

A) Information flows from top to bottom to simplify reading. 
B) The most important information is first followed by addition layers of detail. 
C) An executive summary is offered with more detail available on a PC. 
D) Embedded links to additional information if desired 
E) Less intimidating paragraphs 
A) Information flows from top to bottom to simplify reading. 
B) The most important information is first followed by addition layers of detail. 
C) An executive summary is offered with more detail available on a PC. 
D) Embedded links to additional information if desired 
E) Less intimidating paragraphs

Question 5

A writer should strive for variety and balance by using all four sentence types.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following best describes bias-free language?

Accepted Answer

A) Bias-free language is often unethical. 
B) Bias-free language makes the user sound prejudiced. 
C) Bias-free language avoids words and phrases that unfairly stigmatize people. 
D) Bias-free language supports the stereotypes and prejudices that it reflects. 
E) Bias-free language communicates from the audience's point of view and generally supports the audience's interests and preferences. 
A) Bias-free language is often unethical. 
B) Bias-free language makes the user sound prejudiced. 
C) Bias-free language avoids words and phrases that unfairly stigmatize people. 
D) Bias-free language supports the stereotypes and prejudices that it reflects. 
E) Bias-free language communicates from the audience's point of view and generally supports the audience's interests and preferences.

Question 7

Oral communication generally requires more tact than written messages.

Accepted Answer

A) True 
 B)False

Question 8

To make a communication more direct and easier to read,what writing style should be used?

Accepted Answer

A) Active voice 
B) Passive voice 
C) Sincere language 
D) Obsolete language 
E) Plain language 
A) Active voice 
B) Passive voice 
C) Sincere language 
D) Obsolete language 
E) Plain language

Question 9

Writing in terms of your audience's interests and preferences is an example of what?

Accepted Answer

A) Good etiquette 
B) "You" attitude 
C) Reflective writing 
D) Bias-free language 
E) Credibility 
A) Good etiquette 
B) "You" attitude 
C) Reflective writing 
D) Bias-free language 
E) Credibility

Question 10

Words that are broad and encompass a category of ideas are called what?

Accepted Answer

A) Abstract words 
B) Concrete words 
C) Clichés 
D) Buzzwords 
E) Denotative words 
A) Abstract words 
B) Concrete words 
C) Clichés 
D) Buzzwords 
E) Denotative words

Question 11

Which of the following sentences best displays the "you" attitude?

Accepted Answer

A) As soon as you tell us the size you want, we can ship your order. 
B) What size do you need? 
C) We can't process your order without knowing the size. 
D) You didn't indicate a size so we can't process the order until you do. 
E) Please fill out the enclosed card indicating color and size, and your order will ship immediately. 
A) As soon as you tell us the size you want, we can ship your order. 
B) What size do you need? 
C) We can't process your order without knowing the size. 
D) You didn't indicate a size so we can't process the order until you do. 
E) Please fill out the enclosed card indicating color and size, and your order will ship immediately.

Question 12

Which of the following sentence types tends to be the most specifically related to the subject?

Accepted Answer

A) Topic sentences 
B) Support sentences 
C) Simple sentences 
D) Transitional sentences 
E) Unifying sentences 
A) Topic sentences 
B) Support sentences 
C) Simple sentences 
D) Transitional sentences 
E) Unifying sentences

Question 13

Identify a list of 20 potentially weak words,phrases,clichés,buzzwords and jargon,and develop stronger,more meaningful alternatives for each.

Accepted Answer

These are options id

Question 14

When developing a written communication,which of the following is true?

Accepted Answer

A) Written communication uses the "you" attitude less often than oral communication. 
B) Written communication requires more tact than oral communication. 
C) Written communication allows the writer to adjust the message based on the audience's reaction. 
D) Written communication is typically less formal. 
E) Written communication provides the opportunity for better feedback. 
A) Written communication uses the "you" attitude less often than oral communication. 
B) Written communication requires more tact than oral communication. 
C) Written communication allows the writer to adjust the message based on the audience's reaction. 
D) Written communication is typically less formal. 
E) Written communication provides the opportunity for better feedback.

Question 15

Transitions can be developed using illustration,cause and effect or problem and solution.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following could result from the use of euphemisms?

Accepted Answer

A) Euphemisms often convey disrespect or rudeness. 
B) Negative news is conveyed in a negative way. 
C) There is a risk that the truth might be obscured. 
D) Euphemisms can trigger negative connotations. 
E) Euphemisms usually offend the listener. 
A) Euphemisms often convey disrespect or rudeness. 
B) Negative news is conveyed in a negative way. 
C) There is a risk that the truth might be obscured. 
D) Euphemisms can trigger negative connotations. 
E) Euphemisms usually offend the listener.

Question 17

Unified paragraphs present ideas in a logically connected way.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a term or phrase associated with a cultural change?

Accepted Answer

A) Abstract words 
B) Concrete words 
C) Clichés 
D) Buzzwords 
E) Jargon 
A) Abstract words 
B) Concrete words 
C) Clichés 
D) Buzzwords 
E) Jargon

Question 19

When dealing with an emotional issue,the ability to distance yourself from the emotional aspect of the issue is called what?

Accepted Answer

A) Credibility 
B) Honesty 
C) Objectivity 
D) Expertise 
E) Confidence 
A) Credibility 
B) Honesty 
C) Objectivity 
D) Expertise 
E) Confidence

Question 20

When you let the audience know that you understand what is important to them by using the "you" attitude,what characteristic of credibility is being displayed?

Accepted Answer

A) Honesty 
B) Objectivity 
C) Awareness of audience needs 
D) Endorsements 
E) Sincerity 
A) Honesty 
B) Objectivity 
C) Awareness of audience needs 
D) Endorsements 
E) Sincerity

The overall impression a message makes is called what?

A transition that indicates a time sequence would use which of the following choices?

Discuss the meaning of bias-free language and identify four areas when bias generally occurs.Provide examples of biased and bias free language for each area.

Using linear organization in writing allows which of the following benefits to readers on mobile devices?

A writer should strive for variety and balance by using all four sentence types.

Which of the following best describes bias-free language?

Oral communication generally requires more tact than written messages.

To make a communication more direct and easier to read,what writing style should be used?

Writing in terms of your audience's interests and preferences is an example of what?

Words that are broad and encompass a category of ideas are called what?

Which of the following sentences best displays the "you" attitude?

Which of the following sentence types tends to be the most specifically related to the subject?

Identify a list of 20 potentially weak words,phrases,clichés,buzzwords and jargon,and develop stronger,more meaningful alternatives for each.

When developing a written communication,which of the following is true?

Transitions can be developed using illustration,cause and effect or problem and solution.

Which of the following could result from the use of euphemisms?

Unified paragraphs present ideas in a logically connected way.

Which of the following is a term or phrase associated with a cultural change?

When dealing with an emotional issue,the ability to distance yourself from the emotional aspect of the issue is called what?

When you let the audience know that you understand what is important to them by using the "you" attitude,what characteristic of credibility is being displayed?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Exam 4: Writing Business Messages

The overall impression a message makes is called what?

A transition that indicates a time sequence would use which of the following choices?

Discuss the meaning of bias-free language and identify four areas when bias generally occurs.Provide examples of biased and bias free language for each area.

Using linear organization in writing allows which of the following benefits to readers on mobile devices?

A writer should strive for variety and balance by using all four sentence types.

Which of the following best describes bias-free language?

Oral communication generally requires more tact than written messages.

To make a communication more direct and easier to read,what writing style should be used?

Writing in terms of your audience's interests and preferences is an example of what?

Words that are broad and encompass a category of ideas are called what?

Which of the following sentences best displays the "you" attitude?

Which of the following sentence types tends to be the most specifically related to the subject?

Identify a list of 20 potentially weak words,phrases,clichés,buzzwords and jargon,and develop stronger,more meaningful alternatives for each.

When developing a written communication,which of the following is true?

Transitions can be developed using illustration,cause and effect or problem and solution.

Which of the following could result from the use of euphemisms?

Unified paragraphs present ideas in a logically connected way.

Which of the following is a term or phrase associated with a cultural change?

When dealing with an emotional issue,the ability to distance yourself from the emotional aspect of the issue is called what?

When you let the audience know that you understand what is important to them by using the "you" attitude,what characteristic of credibility is being displayed?

Understanding Business Communication in Todays Workplace

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters