Question 1

What is the largest sector of the online travel services market in terms of revenue?

Accepted Answer

A) hotel reservations 
B) car reservations 
C) cruise/tour reservations 
D) airline reservations 
A) hotel reservations 
B) car reservations 
C) cruise/tour reservations 
D) airline reservations

Question 2

Which of the following statements about online banking is not true?

Accepted Answer

A) Top mobile banking activities include checking balances and bank statements and viewing recent transactions. 
B) Online and mobile banking transactions provide significant costs savings for banks. 
C) Millennials are adopting mobile banking at a much higher rate than those who are older. 
D) More people use a tablet for mobile banking than a mobile phone. 
A) Top mobile banking activities include checking balances and bank statements and viewing recent transactions. 
B) Online and mobile banking transactions provide significant costs savings for banks. 
C) Millennials are adopting mobile banking at a much higher rate than those who are older. 
D) More people use a tablet for mobile banking than a mobile phone.

Question 3

All of the following were factors that precipitated the growth of MOTO except:

Accepted Answer

A) the national toll-free call system. 
B) the growth of the cellular phone industry. 
C) falling long distance telecommunications prices. 
D) the growth of the credit card industry. 
A) the national toll-free call system. 
B) the growth of the cellular phone industry. 
C) falling long distance telecommunications prices. 
D) the growth of the credit card industry.

Question 4

Which of the following categories generates the highest percentage of online retail revenue?

Accepted Answer

A) computers and electronics 
B) apparel and accessories 
C) books/music/video 
D) automobile and automobile parts and accessories 
A) computers and electronics 
B) apparel and accessories 
C) books/music/video 
D) automobile and automobile parts and accessories

Question 5

Operating margin is defined as:

Accepted Answer

A) operating income or loss divided by net sales revenues. 
B) operating income or loss divided by total operating expenses. 
C) net sales revenues divided by net income or loss. 
D) net assets divided by net liabilities. 
A) operating income or loss divided by net sales revenues. 
B) operating income or loss divided by total operating expenses. 
C) net sales revenues divided by net income or loss. 
D) net assets divided by net liabilities.

Question 6

The major impact of Internet real estate sites is influencing offline decisions.

Accepted Answer

A) True 
 B)False

Question 7

In 2017, about 80% of online buyers were expected to make a purchase using a mobile device.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following has the second-highest share of online retail sales?

Accepted Answer

A) omni-channel merchants 
B) virtual merchants 
C) catalog merchants 
D) manufacturer-direct 
A) omni-channel merchants 
B) virtual merchants 
C) catalog merchants 
D) manufacturer-direct

Question 9

Which of the following is not an example of a transaction broker?

Accepted Answer

A) a stockbroker 
B) a real estate agent 
C) an accountant 
D) an employment agency 
A) a stockbroker 
B) a real estate agent 
C) an accountant 
D) an employment agency

Question 10

The Internet has resulted in lower search costs, increased price comparison, and lower prices to consumers for which insurance product line?

Accepted Answer

A) term life insurance 
B) automobile insurance 
C) health insurance 
D) property and casualty insurance 
A) term life insurance 
B) automobile insurance 
C) health insurance 
D) property and casualty insurance

Question 11

All of the following are examples of the challenges that traditional manufacturers experience when using the Internet to sell directly to the consumer except:

Accepted Answer

A) moving to a demand-pull model. 
B) high cost structures. 
C) developing a fast-response online order and fulfillment system. 
D) channel conflict. 
A) moving to a demand-pull model. 
B) high cost structures. 
C) developing a fast-response online order and fulfillment system. 
D) channel conflict.

Question 12

All of the following are challenges for catalog merchants except:

Accepted Answer

A) high costs of printing and mailing. 
B) building a credible website. 
C) the need to bring staff in or manage new technology. 
D) building sophisticated order entry and fulfillment systems. 
A) high costs of printing and mailing. 
B) building a credible website. 
C) the need to bring staff in or manage new technology. 
D) building sophisticated order entry and fulfillment systems.

Question 13

In 2017, the number of online buyers was over 180 million.

Accepted Answer

A) True 
 B)False

Question 14

Describe the virtual merchant business model and its unique challenges in becoming financially viable.

Accepted Answer

Virtual merchants are single-channel e-c

Question 15

All of the following are challenges faced by bricks-and-clicks firms except:

Accepted Answer

A) coordinating prices across channels. 
B) handling returns of online purchases at retail outlets. 
C) building a credible website. 
D) building a brand name. 
A) coordinating prices across channels. 
B) handling returns of online purchases at retail outlets. 
C) building a credible website. 
D) building a brand name.

Question 16

Which of the following provides a financial snapshot of a company's assets and liabilities (debts)on a given date?

Accepted Answer

A) working capital 
B) operating margin 
C) balance sheet 
D) gross margin 
A) working capital 
B) operating margin 
C) balance sheet 
D) gross margin

Question 17

Approximately ________ % of the United States labor force is involved in providing services.

Accepted Answer

A) 50 
B) 60 
C) 70 
D) 80 
A) 50 
B) 60 
C) 70 
D) 80

Question 18

Almost all recruiting professionals now use social networks in the recruiting process.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a major trend in online retail for 2017-2018?

Accepted Answer

A) Buying online has become a normal, mainstream, everyday experience. 
B) The average annual purchase of online buyers continues to increase. 
C) Online retailers place an increased emphasis on providing an improved "shopping experience". 
D) The number of online buyers begins to plateau. 
A) Buying online has become a normal, mainstream, everyday experience. 
B) The average annual purchase of online buyers continues to increase. 
C) Online retailers place an increased emphasis on providing an improved "shopping experience". 
D) The number of online buyers begins to plateau.

Question 20

Service industry groups are categorized generally into two groups, those that provide transaction brokering and those that involve:

Accepted Answer

A) retailing goods. 
B) personalization. 
C) information brokering. 
D) providing hands-on services. 
A) retailing goods. 
B) personalization. 
C) information brokering. 
D) providing hands-on services.

What is the largest sector of the online travel services market in terms of revenue?

Which of the following statements about online banking is not true?

All of the following were factors that precipitated the growth of MOTO except:

Which of the following categories generates the highest percentage of online retail revenue?

Operating margin is defined as:

The major impact of Internet real estate sites is influencing offline decisions.

In 2017, about 80% of online buyers were expected to make a purchase using a mobile device.

Which of the following has the second-highest share of online retail sales?

Which of the following is not an example of a transaction broker?

The Internet has resulted in lower search costs, increased price comparison, and lower prices to consumers for which insurance product line?

All of the following are examples of the challenges that traditional manufacturers experience when using the Internet to sell directly to the consumer except:

All of the following are challenges for catalog merchants except:

In 2017, the number of online buyers was over 180 million.

Describe the virtual merchant business model and its unique challenges in becoming financially viable.

All of the following are challenges faced by bricks-and-clicks firms except:

Which of the following provides a financial snapshot of a company's assets and liabilities (debts)on a given date?

Approximately ________ % of the United States labor force is involved in providing services.

Almost all recruiting professionals now use social networks in the recruiting process.

Which of the following is not a major trend in online retail for 2017-2018?

Service industry groups are categorized generally into two groups, those that provide transaction brokering and those that involve:

The Revolution Is Just Beginning

E-Commerce Business Models and Concepts

E-Commerce Infrastructure: the Internet, Web, and Mobile Platform

Building an E-Commerce Presence: Websites, Mobile Sites, and Apps

E-Commerce Security and Payment Systems

E-Commerce Marketing and Advertising Concepts

Social Mobile and Local Marketing

Ethical Social and Political Issues in E-Commerce

Online Content and Media

Social Networks, Auctions, and Portals

B2b E-Commerce: Supply Chain Management and Collaborative Commerce

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Exam 9: Online Retailing and Services

What is the largest sector of the online travel services market in terms of revenue?

Which of the following statements about online banking is not true?

All of the following were factors that precipitated the growth of MOTO except:

Which of the following categories generates the highest percentage of online retail revenue?

Operating margin is defined as:

The major impact of Internet real estate sites is influencing offline decisions.

In 2017, about 80% of online buyers were expected to make a purchase using a mobile device.

Which of the following has the second-highest share of online retail sales?

Which of the following is not an example of a transaction broker?

The Internet has resulted in lower search costs, increased price comparison, and lower prices to consumers for which insurance product line?

All of the following are examples of the challenges that traditional manufacturers experience when using the Internet to sell directly to the consumer except:

All of the following are challenges for catalog merchants except:

In 2017, the number of online buyers was over 180 million.

Describe the virtual merchant business model and its unique challenges in becoming financially viable.

All of the following are challenges faced by bricks-and-clicks firms except:

Which of the following provides a financial snapshot of a company's assets and liabilities (debts)on a given date?

Approximately ________ % of the United States labor force is involved in providing services.

Almost all recruiting professionals now use social networks in the recruiting process.

Which of the following is not a major trend in online retail for 2017-2018?

Service industry groups are categorized generally into two groups, those that provide transaction brokering and those that involve:

The Revolution Is Just Beginning

E-Commerce Business Models and Concepts

E-Commerce Infrastructure: the Internet, Web, and Mobile Platform

Building an E-Commerce Presence: Websites, Mobile Sites, and Apps

E-Commerce Security and Payment Systems

E-Commerce Marketing and Advertising Concepts

Social Mobile and Local Marketing

Ethical Social and Political Issues in E-Commerce

Online Content and Media

Social Networks, Auctions, and Portals

B2b E-Commerce: Supply Chain Management and Collaborative Commerce

Filters