Exam 8: Business Markets and Buying Behavior

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Christoff's Lawn & Lot is a small business that provides landscaping and grass cutting services in the spring and summer. Christoff's usually contracts with customers on an annual basis, with the terms set out at the beginning of the season. This year, the area experienced a significant amount of rain, causing the grass to grow more quickly. Christoff's was required to cut the grass every time it grew 2 inches, and no matter how many times it needed cutting, the customer paid the same monthly amount based on the original contract. The price of gas has now grown by 35% causing Christoff's to pay more for their supplies. The demand for gas despite its price represents ________ demand for Christoff's Lawn & Lot.

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After deciding to order replacement parts for aging machinery, the buyer for a construction company examines catalogs and trade publications looking for these parts. The buyer is at which stage in the business buying decision process?

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Product specifications are best described as

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Compare and contrast the consumer buying decision process and the business buying decision process.

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The Eagle Pawn Company is a regional business that owns seven pawn stores in the Houston area. The owners of Eagle Pawn have recently purchased a new software system designed to better track their inventory. Now that they have had the system for a couple of months, they have decided to upgrade to a newer version. The original purchase is an example of a(an) ________, while the current purchase will be a(an) _____.

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Wholesalers sell primarily to ultimate consumers.

(True/False)
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Sometimes initial demand for a business product will drop following a price cut if buyers believe that further price reductions are forthcoming.

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Analysis of business input-output data by the federal government allows the government to have a better understanding of the

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An organization that decides to buy all of a certain part from the same company is using

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Buyers in producer markets purchase either raw materials or semifinished products.

(True/False)
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To obtain the names of specific potential customers, the business marketer is well advised to employ the services of a commercial data company, since this is both cheaper and faster than any other method.

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Price is of concern to a business marketer primarily because of its psychological impact on purchasing agents.

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Institutional markets include state prisons.

(True/False)
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When a business is making its initial purchase of an item to be used to perform a new job, it is known as a ____ purchase.

(Multiple Choice)
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A representative from Coca-Cola stops by at a local fast-food restaurant once a month to inquire how much soft drink syrup the store will need. The restaurant's orders are an example of which type of business purchase?

(Multiple Choice)
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The North American Industry Classification System includes all three NAFTA partners.

(True/False)
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Individuals and business organizations that purchase products for the purpose of making a profit either by using the products to produce other products or by using them in their operations are classified as ____ markets.

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Collin Roberts of Roberts Construction is planning to buy a piece of used earth-moving equipment. He would most likely base his purchase decision on ____ of the alternative machines.

(Multiple Choice)
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Scenario 8.1 Use the following to answer the questions. Samsung is entering the home appliance market with its new French Door Refrigerator. In designing the production facility, it has a need for various pieces of equipment, including the perpetual assembly belt-drive, quasi-assembly pods, and finishing stations. The purchasing agent for the appliance division is inquiring about who will be needed for input on the purchasing decision. Samsung has already contacted several producers of the quasi-assembly pods, and has begun negotiations with their sales representatives. -Refer to Scenario 8.1. There are many factors that would influence Samsung's business buying decisions. Which one of the following would not?

(Multiple Choice)
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Which one of the following countries will not be included in the data presented in the new industry classification system that is replacing the SIC?

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