Question 1

E-mail messages, memos, letters, and reports are all forms of ___________ communication.

Accepted Answer

The answer of E-mail messages, memos, letters, and reports are...

Question 2

You are born with the abilities to read, listen, speak, and write effectively.

Accepted Answer

A) True 
 B)False

Question 3

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Accepted Answer

The answer of ____________________ are verifiable and often are quantifiable;...

Question 4

Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, communicate clearly, use inclusive language, and

Accepted Answer

A) ensure that communication flows upward, downward, and horizontally. 
B) give credit when using the ideas of others. 
C) encourage feedback. 
D) choose appropriate channels of communication. 
A) ensure that communication flows upward, downward, and horizontally. 
B) give credit when using the ideas of others. 
C) encourage feedback. 
D) choose appropriate channels of communication.

Question 5

E-mail is rapidly becoming the preferred communication channel for online customer service.

Accepted Answer

A) True 
 B)False

Question 6

A(n) ____________________ or information worker engages in mind work and is paid for his or her education and ability to learn.

Accepted Answer

The answer of A(n) ____________________ or information worker engages in...

Question 7

Which of the following statements about communication in today's business organizations is most accurate?

Accepted Answer

A) Many companies used intranets to communicate with customers, outside vendors, and governmental agencies. 
B) Smartphones and tablet computers are prevalent in the workplace but do not have the capabilities to replace laptops and personal computers. 
C) Wireless access is increasingly blanketing entire office buildings, airports, hotels, restaurants, school and college campuses, cities, and other public spaces. 
D) The most common workplace use of tablet computers is blogging. 
A) Many companies used intranets to communicate with customers, outside vendors, and governmental agencies. 
B) Smartphones and tablet computers are prevalent in the workplace but do not have the capabilities to replace laptops and personal computers. 
C) Wireless access is increasingly blanketing entire office buildings, airports, hotels, restaurants, school and college campuses, cities, and other public spaces. 
D) The most common workplace use of tablet computers is blogging.

Question 8

Being ethical makes good business sense.

Accepted Answer

A) True 
 B)False

Question 9

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

Accepted Answer

The answer of ____________________ refers to the conventional standards of...

Question 10

Which of the following statements about global competition is least accurate?

Accepted Answer

A) Only medium and large companies compete globally. 
B) Many traditional U.S. companies generate more profit abroad than locally. 
C) If necessary, multinational companies should adjust their products to different palates. 
D) Successful communication in global markets requires developing new skills and attitudes. 
A) Only medium and large companies compete globally. 
B) Many traditional U.S. companies generate more profit abroad than locally. 
C) If necessary, multinational companies should adjust their products to different palates. 
D) Successful communication in global markets requires developing new skills and attitudes.

Question 11

Official information among workers typically flows through formal channels in three directions: _________________, upward, and horizontally.

Accepted Answer

The answer of Official information among workers typically flows through...

Question 12

Melinda was recently hired as manager of a small retail establishment. She immediately noticed that employees seem afraid to speak with her. She wants her employees to feel comfortable coming to her about anything. What organizational communication barrier is she trying to overcome?

Accepted Answer

A) Lack of trust between management and employees 
B) Top-heavy organizational structure 
C) Turf wars 
D) Lack of communication skills 
A) Lack of trust between management and employees 
B) Top-heavy organizational structure 
C) Turf wars 
D) Lack of communication skills

Question 13

Kendra is responsible for updating her company's Facebook page with information about products, promotions, and special events. Kendra is using a communication medium called

Accepted Answer

A) presence technology. 
B) blogging. 
C) social media. 
D) Web conferencing. 
A) presence technology. 
B) blogging. 
C) social media. 
D) Web conferencing.

Question 14

Communication skills are

Accepted Answer

A) not important in technical fields. 
B) critical to effective job placement, performance, career advancement, and organizational success. 
C) required only for high-level positions. 
D) not important in a down economy. 
A) not important in technical fields. 
B) critical to effective job placement, performance, career advancement, and organizational success. 
C) required only for high-level positions. 
D) not important in a down economy.

Question 15

Which of the following statements about workplace diversity is the most accurate?

Accepted Answer

A) Teams with diverse membership are more likely to create the products that consumers demand. 
B) The number of older workers is decreasing. 
C) More men pursue higher education than women. 
D) A diverse staff is less able to respond to changes in the customer base in local and world markets. 
A) Teams with diverse membership are more likely to create the products that consumers demand. 
B) The number of older workers is decreasing. 
C) More men pursue higher education than women. 
D) A diverse staff is less able to respond to changes in the customer base in local and world markets.

Question 16

The most prevalent communication channel in the workplace today is

Accepted Answer

A) texting. 
B) e-mail. 
C) face-to-face meetings. 
D) Facebook. 
A) texting. 
B) e-mail. 
C) face-to-face meetings. 
D) Facebook.

Question 17

Chandra spent part of her workday booking flights and accommodations for her vacation next month. She tells herself that this is okay because all of her colleagues use the Internet for personal business at work, and they do it far more than she does. Into what ethical trap did she fall?

Accepted Answer

A) Rationalization trap 
B) Ends-justify-the-means trap 
C) False necessity trap 
D) Doctrine-of-relative filth trap 
A) Rationalization trap 
B) Ends-justify-the-means trap 
C) False necessity trap 
D) Doctrine-of-relative filth trap

Question 18

The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.

Accepted Answer

The answer of The ____________________ is an informal channel of...

Question 19

Which of the following statements is least accurate?

Accepted Answer

A) You should plan for lifelong learning and constant training. 
B) Employees should expect employers to provide them with a clearly defined career path. 
C) Most workers today will not find nine-to-five jobs or receive predictable pay increases. 
D) Workers must be willing to continually learn new skills. 
A) You should plan for lifelong learning and constant training. 
B) Employees should expect employers to provide them with a clearly defined career path. 
C) Most workers today will not find nine-to-five jobs or receive predictable pay increases. 
D) Workers must be willing to continually learn new skills.

Question 20

Which of the following statements about social media is most accurate?

Accepted Answer

A) Social media are still relatively new and untried communication channels for some businesses. 
B) Most businesses today have discarded old media and instead use social media exclusively for communicating and marketing. 
C) Social media networks first attracted industries built on tradition and formality. 
D) Social media sites such as Facebook and Twitter offer no advantages for businesses. 
A) Social media are still relatively new and untried communication channels for some businesses. 
B) Most businesses today have discarded old media and instead use social media exclusively for communicating and marketing. 
C) Social media networks first attracted industries built on tradition and formality. 
D) Social media sites such as Facebook and Twitter offer no advantages for businesses.

E-mail messages, memos, letters, and reports are all forms of ___________ communication.

You are born with the abilities to read, listen, speak, and write effectively.

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, communicate clearly, use inclusive language, and

E-mail is rapidly becoming the preferred communication channel for online customer service.

A(n) ____________________ or information worker engages in mind work and is paid for his or her education and ability to learn.

Which of the following statements about communication in today's business organizations is most accurate?

Being ethical makes good business sense.

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

Which of the following statements about global competition is least accurate?

Official information among workers typically flows through formal channels in three directions: _________________, upward, and horizontally.

Melinda was recently hired as manager of a small retail establishment. She immediately noticed that employees seem afraid to speak with her. She wants her employees to feel comfortable coming to her about anything. What organizational communication barrier is she trying to overcome?

Kendra is responsible for updating her company's Facebook page with information about products, promotions, and special events. Kendra is using a communication medium called

Communication skills are

Which of the following statements about workplace diversity is the most accurate?

The most prevalent communication channel in the workplace today is

Chandra spent part of her workday booking flights and accommodations for her vacation next month. She tells herself that this is okay because all of her colleagues use the Internet for personal business at work, and they do it far more than she does. Into what ethical trap did she fall?

The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.

Which of the following statements is least accurate?

Which of the following statements about social media is most accurate?

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 1: Business Communication in the Digital Age

E-mail messages, memos, letters, and reports are all forms of ___________ communication.

You are born with the abilities to read, listen, speak, and write effectively.

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, communicate clearly, use inclusive language, and

E-mail is rapidly becoming the preferred communication channel for online customer service.

A(n) ____________________ or information worker engages in mind work and is paid for his or her education and ability to learn.

Which of the following statements about communication in today's business organizations is most accurate?

Being ethical makes good business sense.

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

Which of the following statements about global competition is least accurate?

Official information among workers typically flows through formal channels in three directions: _________________, upward, and horizontally.

Melinda was recently hired as manager of a small retail establishment. She immediately noticed that employees seem afraid to speak with her. She wants her employees to feel comfortable coming to her about anything. What organizational communication barrier is she trying to overcome?

Kendra is responsible for updating her company's Facebook page with information about products, promotions, and special events. Kendra is using a communication medium called

Communication skills are

Which of the following statements about workplace diversity is the most accurate?

The most prevalent communication channel in the workplace today is

Chandra spent part of her workday booking flights and accommodations for her vacation next month. She tells herself that this is okay because all of her colleagues use the Internet for personal business at work, and they do it far more than she does. Into what ethical trap did she fall?

The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.

Which of the following statements is least accurate?

Which of the following statements about social media is most accurate?

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters