Question 1

Which group of accounts would a collector target when he or she begins making telephone calls?

Accepted Answer

A)  30- to 60-day accounts 
B)  60- to 90-day accounts 
C)  90- to 120-day accounts 
D)  Accounts older than 120 days 
A)  30- to 60-day accounts 
B)  60- to 90-day accounts 
C)  90- to 120-day accounts 
D)  Accounts older than 120 days

Question 2

A collection rate of 80-85% should be a goal for the practice administrator in charge of collections in the physician's office.

Accepted Answer

A) True 
 B)False

Question 3

What is a card called that permits bank customers to make cashless purchases from funds on deposit without incurring revolving finance charges for credit?

Accepted Answer

A)  Private-label card 
B)  Credit card 
C)  Debit card 
D)  VeriFone card 
A)  Private-label card 
B)  Credit card 
C)  Debit card 
D)  VeriFone card

Question 4

The relationship of the amount of money owed to a physician and the amount of money collected on the physician's accounts receivable is called the ____________________.

Accepted Answer

The answer of The relationship of the amount of money...

Question 5

Which type of bankruptcy is considered "wage earner's bankruptcy"?

Accepted Answer

A)  Chapter 7 
B)  Chapter 11 
C)  Chapter 12 
D)  Chapter 13 
A)  Chapter 7 
B)  Chapter 11 
C)  Chapter 12 
D)  Chapter 13

Question 6

In making collection telephone calls to a group of accounts, how should the accounts be organized to determine where to begin?

Accepted Answer

A)  Organize the accounts alphabetically and start with the letter A. 
B)  Organize the accounts by account number and start with number 1. 
C)  Organize the accounts according the number of days past the date of service the account is delinquent. 
D)  Determine which patient you think may be easier to collect from and start with that account. 
A)  Organize the accounts alphabetically and start with the letter A. 
B)  Organize the accounts by account number and start with number 1. 
C)  Organize the accounts according the number of days past the date of service the account is delinquent. 
D)  Determine which patient you think may be easier to collect from and start with that account.

Question 7

Medicare accounts may not be written off until sequential statements have been sent with an increasing intensity in the collection message and a genuine collection effort has been made.

Accepted Answer

A) True 
 B)False

Question 8

A medical practice cannot refuse to let an established patient see the doctor because of a debt.

Accepted Answer

A) True 
 B)False

Question 9

Most medical practices operate with a set of fees that must be applied to all patients in the practice.

Accepted Answer

A) True 
 B)False

Question 10

The patient is likely to be the most cooperative in furnishing details necessary for a complete registration process

Accepted Answer

A)  before any services are provided. 
B)  right after services are provided. 
C)  at the time of the first statement. 
D)  in a follow-up telephone call. 
A)  before any services are provided. 
B)  right after services are provided. 
C)  at the time of the first statement. 
D)  in a follow-up telephone call.

Question 11

What is the biggest change medical offices can expect from the Affordable Care Act?

Accepted Answer

A)  A reduction in the cost of medications 
B)  The number of self-pay patients will decrease 
C)  Young adults under 26 can remain under their parent's health care plan 
D)  The elimination of the preexisting condition barrier 
A)  A reduction in the cost of medications 
B)  The number of self-pay patients will decrease 
C)  Young adults under 26 can remain under their parent's health care plan 
D)  The elimination of the preexisting condition barrier

Question 12

The reason for a fee reduction must be documented in the patient's

Accepted Answer

A)  financial accounting record. 
B)  medical record. 
C)  insurance file. 
D)  registration form. 
A)  financial accounting record. 
B)  medical record. 
C)  insurance file. 
D)  registration form.

Question 13

When dealing with managed care contracts, do not sign contracts that use the ____________________ clause because this is a way for one party to shift financial responsibilities to another party.

Accepted Answer

The answer of When dealing with managed care contracts, do...

Question 14

A large percentage of reimbursement in the physician's office is generated from third-party payers.

Accepted Answer

A) True 
 B)False

Question 15

In a bankruptcy case, most medical bills are considered

Accepted Answer

A)  secured debt. 
B)  unsecured debt. 
C)  nonexempt assets. 
D)  exempt assets. 
A)  secured debt. 
B)  unsecured debt. 
C)  nonexempt assets. 
D)  exempt assets.

Question 16

In most situations, both private insurers and the federal government ban waiving the copayment portion of the patient's fee.

Accepted Answer

A) True 
 B)False

Question 17

A patient has a $600 balance and agrees to a payment plan of $100 in six installments. If he or she skips the third installment and sends in $25 the following month, the physician can send the account to a collection agency.

Accepted Answer

A) True 
 B)False

Question 18

All collection calls should be placed

Accepted Answer

A)  after 9 AM and before 9 PM. 
B)  after 8 AM and before 9 PM. 
C)  after 8 AM and before 8 PM. 
D)  after 9 AM and before 8 PM. 
A)  after 9 AM and before 9 PM. 
B)  after 8 AM and before 9 PM. 
C)  after 8 AM and before 8 PM. 
D)  after 9 AM and before 8 PM.

Question 19

Professional courtesy means

Accepted Answer

A)  applying a discount (percentage) to the entire fee. 
B)  applying a discount after the insurance company has paid its portion. 
C)  writing off the balance of an account after an insurance company has paid its portion. 
D)  making no charge to anyone, patient or insurance company, for medical care. 
A)  applying a discount (percentage) to the entire fee. 
B)  applying a discount after the insurance company has paid its portion. 
C)  writing off the balance of an account after an insurance company has paid its portion. 
D)  making no charge to anyone, patient or insurance company, for medical care.

Question 20

Information provided on the patient registration form will prove critical to any billing and collection efforts.

Accepted Answer

A) True 
 B)False

Which group of accounts would a collector target when he or she begins making telephone calls?

A collection rate of 80-85% should be a goal for the practice administrator in charge of collections in the physician's office.

What is a card called that permits bank customers to make cashless purchases from funds on deposit without incurring revolving finance charges for credit?

The relationship of the amount of money owed to a physician and the amount of money collected on the physician's accounts receivable is called the ____________________.

Which type of bankruptcy is considered "wage earner's bankruptcy"?

In making collection telephone calls to a group of accounts, how should the accounts be organized to determine where to begin?

Medicare accounts may not be written off until sequential statements have been sent with an increasing intensity in the collection message and a genuine collection effort has been made.

A medical practice cannot refuse to let an established patient see the doctor because of a debt.

Most medical practices operate with a set of fees that must be applied to all patients in the practice.

The patient is likely to be the most cooperative in furnishing details necessary for a complete registration process

What is the biggest change medical offices can expect from the Affordable Care Act?

The reason for a fee reduction must be documented in the patient's

When dealing with managed care contracts, do not sign contracts that use the ____________________ clause because this is a way for one party to shift financial responsibilities to another party.

A large percentage of reimbursement in the physician's office is generated from third-party payers.

In a bankruptcy case, most medical bills are considered

In most situations, both private insurers and the federal government ban waiving the copayment portion of the patient's fee.

A patient has a $600 balance and agrees to a payment plan of $100 in six installments. If he or she skips the third installment and sends in $25 the following month, the physician can send the account to a collection agency.

All collection calls should be placed

Professional courtesy means

Information provided on the patient registration form will prove critical to any billing and collection efforts.

Role of an Insurance Billing Specialist

Compliance, Privacy, Fraud, and Abuse in Insurance Billing

Basics of Health Insurance

Medical Documentation and the Electronic Health Record

Diagnostic Coding

Procedural Coding

The Paper Claim: Cms-1500 02-12

The Electronic Claim

Receiving Payments and Insurance Problem Solving

The Blue Plans, Private Insurance, and Managed Care Plans

Medicare

Medicaid and Other State Programs

Tricare and Veterans Health Care

Workers Compensation

Disability Income Insurance and Disability Benefit Programs

Hospital Billing

Seeking a Job and Attaining Professional Advancement

Filters

Exam 10: Office and Insurance Collection Strategies

Which group of accounts would a collector target when he or she begins making telephone calls?

A collection rate of 80-85% should be a goal for the practice administrator in charge of collections in the physician's office.

What is a card called that permits bank customers to make cashless purchases from funds on deposit without incurring revolving finance charges for credit?

The relationship of the amount of money owed to a physician and the amount of money collected on the physician's accounts receivable is called the ____________________.

Which type of bankruptcy is considered "wage earner's bankruptcy"?

In making collection telephone calls to a group of accounts, how should the accounts be organized to determine where to begin?

Medicare accounts may not be written off until sequential statements have been sent with an increasing intensity in the collection message and a genuine collection effort has been made.

A medical practice cannot refuse to let an established patient see the doctor because of a debt.

Most medical practices operate with a set of fees that must be applied to all patients in the practice.

The patient is likely to be the most cooperative in furnishing details necessary for a complete registration process

What is the biggest change medical offices can expect from the Affordable Care Act?

The reason for a fee reduction must be documented in the patient's

When dealing with managed care contracts, do not sign contracts that use the ____________________ clause because this is a way for one party to shift financial responsibilities to another party.

A large percentage of reimbursement in the physician's office is generated from third-party payers.

In a bankruptcy case, most medical bills are considered

In most situations, both private insurers and the federal government ban waiving the copayment portion of the patient's fee.

A patient has a $600 balance and agrees to a payment plan of $100 in six installments. If he or she skips the third installment and sends in $25 the following month, the physician can send the account to a collection agency.

All collection calls should be placed

Professional courtesy means

Information provided on the patient registration form will prove critical to any billing and collection efforts.

Role of an Insurance Billing Specialist

Compliance, Privacy, Fraud, and Abuse in Insurance Billing

Basics of Health Insurance

Medical Documentation and the Electronic Health Record

Diagnostic Coding

Procedural Coding

The Paper Claim: Cms-1500 02-12

The Electronic Claim

Receiving Payments and Insurance Problem Solving

The Blue Plans, Private Insurance, and Managed Care Plans

Medicare

Medicaid and Other State Programs

Tricare and Veterans Health Care

Workers Compensation

Disability Income Insurance and Disability Benefit Programs

Hospital Billing

Seeking a Job and Attaining Professional Advancement

Filters