Question 1

A helpful tip in assisting patients' complete necessary paperwork is to use a yellow highlighter blocking all necessary information.

Accepted Answer

A) True 
 B)False

Question 2

The average amount of accounts receivable should be

Accepted Answer

A)  1.5-2 times the charges for 1 month of services. 
B)  2-2.5 times the charges for 1 month of services. 
C)  2.5-3 times the charges for 1 month of services. 
D)  3-3.5 times the charges for 1 month of services. 
A)  1.5-2 times the charges for 1 month of services. 
B)  2-2.5 times the charges for 1 month of services. 
C)  2.5-3 times the charges for 1 month of services. 
D)  3-3.5 times the charges for 1 month of services.

Question 3

A personal check is a guarantee of payment.

Accepted Answer

A) True 
 B)False

Question 4

When no business or home telephone number is listed on the patient registration form, this may be an indication of a future nonpaying patient.

Accepted Answer

A) True 
 B)False

Question 5

The truth in lending consumer credit cost disclosure requires businesses to disclose all ____________________ and ____________________ costs related to granting credit.

Accepted Answer

direct; in

Question 6

A formal regulation or law setting time limits on legal action is known as a ____________________.

Accepted Answer

statute of

Question 7

A/An ____________________ is a claim on the property of another as security for a debt.

Accepted Answer

The answer of A/An ____________________ is a claim on the...

Question 8

The patient information sheet is also known as the ______________________________.

Accepted Answer

patient re

Question 9

According to the FDCPA, debtors can never be contacted at work.

Accepted Answer

A) True 
 B)False

Question 10

You should not give patients the option of whether they would like to pay now or have a bill sent.

Accepted Answer

A) True 
 B)False

Question 11

In filing a claim in small claims court, the physician's office is referred to as the ____________________.

Accepted Answer

The answer of In filing a claim in small claims...

Question 12

When writing a collection letter

Accepted Answer

A)  do not try to be friendly; just get to the point. 
B)  use a friendly tone and ask why payment has not been made. 
C)  do not suggest that the patient has overlooked a previous statement. 
D)  do not imply that the patient has good intentions to pay. 
A)  do not try to be friendly; just get to the point. 
B)  use a friendly tone and ask why payment has not been made. 
C)  do not suggest that the patient has overlooked a previous statement. 
D)  do not imply that the patient has good intentions to pay.

Question 13

The first patient account statement should be

Accepted Answer

A)  presented at the time of service. 
B)  mailed right after the date of service. 
C)  mailed 2 weeks after the date of service. 
D)  mailed 30 days after the date of service. 
A)  presented at the time of service. 
B)  mailed right after the date of service. 
C)  mailed 2 weeks after the date of service. 
D)  mailed 30 days after the date of service.

Question 14

When insurance carriers do not pay claims in a timely manner, what effect does this have on the medical practice?

Accepted Answer

A)  Increased cash flow 
B)  Decreased cash flow 
C)  Decreased accounts receivable 
D)  Decreased copayments 
A)  Increased cash flow 
B)  Decreased cash flow 
C)  Decreased accounts receivable 
D)  Decreased copayments

Question 15

A medical practice has a policy of billing only for charges in excess of $50. When the medical assistant requests a $45 payment for the office visit, the patient states, "Just bill me." How should the medical assistant respond?

Accepted Answer

A)  Say "All right" and bill the patient. 
B)  State the office policy and ask for the full fee. 
C)  Indicate that because it is such a small sum, it can be paid later. 
D)  Ask that the payment be mailed to the office. 
A)  Say "All right" and bill the patient. 
B)  State the office policy and ask for the full fee. 
C)  Indicate that because it is such a small sum, it can be paid later. 
D)  Ask that the payment be mailed to the office.

Question 16

How many installments (excluding a down payment) must a payment plan have to require full written disclosure?

Accepted Answer

A)  Three or more 
B)  Four or more 
C)  Five or more 
D)  Six or more 
A)  Three or more 
B)  Four or more 
C)  Five or more 
D)  Six or more

Question 17

Cash flow is

Accepted Answer

A)  the amount of money available in the cash drawer. 
B)  the amount of money taken into the office in a given period of time. 
C)  the ongoing availability of cash in the medical practice. 
D)  the amount of money in accounts receivable. 
A)  the amount of money available in the cash drawer. 
B)  the amount of money taken into the office in a given period of time. 
C)  the ongoing availability of cash in the medical practice. 
D)  the amount of money in accounts receivable.

Question 18

When a physician offers a discount, it must apply to the total bill, not just the portion that is paid by the patient.

Accepted Answer

A) True 
 B)False

Question 19

If an insurance company seems to be ignoring all efforts to trace a claim, send a copy of the

Accepted Answer

A)  history and physical. 
B)  operative report. 
C)  claim. 
D)  history of the account. 
A)  history and physical. 
B)  operative report. 
C)  claim. 
D)  history of the account.

Question 20

According to the FDCPA, do not contact a third party more than ____________________ unless requested to do so by the party or the response was erroneous or incomplete.

Accepted Answer

The answer of According to the FDCPA, do not contact...

A helpful tip in assisting patients' complete necessary paperwork is to use a yellow highlighter blocking all necessary information.

The average amount of accounts receivable should be

A personal check is a guarantee of payment.

When no business or home telephone number is listed on the patient registration form, this may be an indication of a future nonpaying patient.

The truth in lending consumer credit cost disclosure requires businesses to disclose all and costs related to granting credit.

A formal regulation or law setting time limits on legal action is known as a ____________________.

A/An ____________________ is a claim on the property of another as security for a debt.

The patient information sheet is also known as the ______________________________.

According to the FDCPA, debtors can never be contacted at work.

You should not give patients the option of whether they would like to pay now or have a bill sent.

In filing a claim in small claims court, the physician's office is referred to as the ____________________.

When writing a collection letter

The first patient account statement should be

When insurance carriers do not pay claims in a timely manner, what effect does this have on the medical practice?

A medical practice has a policy of billing only for charges in excess of $50. When the medical assistant requests a $45 payment for the office visit, the patient states, "Just bill me." How should the medical assistant respond?

How many installments (excluding a down payment) must a payment plan have to require full written disclosure?

Cash flow is

When a physician offers a discount, it must apply to the total bill, not just the portion that is paid by the patient.

If an insurance company seems to be ignoring all efforts to trace a claim, send a copy of the

According to the FDCPA, do not contact a third party more than ____________________ unless requested to do so by the party or the response was erroneous or incomplete.

Role of an Insurance Billing Specialist

Compliance, Privacy, Fraud, and Abuse in Insurance Billing

Basics of Health Insurance

Medical Documentation and the Electronic Health Record

Diagnostic Coding

Procedural Coding

The Paper Claim: Cms-1500 02-12

The Electronic Claim

Receiving Payments and Insurance Problem Solving

The Blue Plans, Private Insurance, and Managed Care Plans

Medicare

Medicaid and Other State Programs

Tricare and Veterans Health Care

Workers Compensation

Disability Income Insurance and Disability Benefit Programs

Hospital Billing

Seeking a Job and Attaining Professional Advancement

Filters

Exam 10: Office and Insurance Collection Strategies

A helpful tip in assisting patients' complete necessary paperwork is to use a yellow highlighter blocking all necessary information.

The average amount of accounts receivable should be

A personal check is a guarantee of payment.

When no business or home telephone number is listed on the patient registration form, this may be an indication of a future nonpaying patient.

The truth in lending consumer credit cost disclosure requires businesses to disclose all ____________________ and ____________________ costs related to granting credit.

A formal regulation or law setting time limits on legal action is known as a ____________________.

A/An ____________________ is a claim on the property of another as security for a debt.

The patient information sheet is also known as the ______________________________.

According to the FDCPA, debtors can never be contacted at work.

You should not give patients the option of whether they would like to pay now or have a bill sent.

In filing a claim in small claims court, the physician's office is referred to as the ____________________.

When writing a collection letter

The first patient account statement should be

When insurance carriers do not pay claims in a timely manner, what effect does this have on the medical practice?

A medical practice has a policy of billing only for charges in excess of $50. When the medical assistant requests a $45 payment for the office visit, the patient states, "Just bill me." How should the medical assistant respond?

How many installments (excluding a down payment) must a payment plan have to require full written disclosure?

Cash flow is

When a physician offers a discount, it must apply to the total bill, not just the portion that is paid by the patient.

If an insurance company seems to be ignoring all efforts to trace a claim, send a copy of the

According to the FDCPA, do not contact a third party more than ____________________ unless requested to do so by the party or the response was erroneous or incomplete.

Role of an Insurance Billing Specialist

Compliance, Privacy, Fraud, and Abuse in Insurance Billing

Basics of Health Insurance

Medical Documentation and the Electronic Health Record

Diagnostic Coding

Procedural Coding

The Paper Claim: Cms-1500 02-12

The Electronic Claim

Receiving Payments and Insurance Problem Solving

The Blue Plans, Private Insurance, and Managed Care Plans

Medicare

Medicaid and Other State Programs

Tricare and Veterans Health Care

Workers Compensation

Disability Income Insurance and Disability Benefit Programs

Hospital Billing

Seeking a Job and Attaining Professional Advancement

Filters

The truth in lending consumer credit cost disclosure requires businesses to disclose all and costs related to granting credit.