Question 1

What does the insurance billing specialist need to monitor to be able to evaluate the effectiveness of the collection process?

Accepted Answer

A)  Number of statements sent 
B)  Number of claims processed 
C)  Accounts payable 
D)  Accounts receivable 
A)  Number of statements sent 
B)  Number of claims processed 
C)  Accounts payable 
D)  Accounts receivable D

Question 2

The patient registration form should be updated at least every ________________________________________.

Accepted Answer

6 months or each time the patient is seen

Question 3

One person or one department should handle all billing questions.

Accepted Answer

A) True 
 B)False  True

Question 4

Refunds may be made by check on accounts in which payment was made by credit card.

Accepted Answer

A) True 
 B)False

Question 5

Under federal regulations, a list of the most common services the physician offers, including procedure code numbers with a description of each service and its price, must be posted in the office waiting room.

Accepted Answer

A) True 
 B)False

Question 6

Messages included on statements to promote payment are called

Accepted Answer

A)  billing messages. 
B)  statement slogans. 
C)  dun messages. 
D)  payment prompters. 
A)  billing messages. 
B)  statement slogans. 
C)  dun messages. 
D)  payment prompters.

Question 7

A/An ________________ is a patient payment option in which the check is deposited into the physician's account at the time of service.

Accepted Answer

The answer of A/An ________________ is a patient payment option...

Question 8

What is the name of the act designed to address the collection practices of third-party debt collectors and attorneys who regularly collect debts for others?

Accepted Answer

A)  Equal Credit Opportunity Act 
B)  Fair Credit Billing Act 
C)  Truth in Lending Act 
D)  Fair Debt Collection Practices Act 
A)  Equal Credit Opportunity Act 
B)  Fair Credit Billing Act 
C)  Truth in Lending Act 
D)  Fair Debt Collection Practices Act

Question 9

All discounted fees need to be noted on the patient's ____________________.

Accepted Answer

financial

Question 10

In a telephone collection call, the first 2 minutes will set the scene for your relationship with the patient.

Accepted Answer

A) True 
 B)False

Question 11

In trying to collect an unpaid balance, a telephone interview is preferred to a personal interview.

Accepted Answer

A) True 
 B)False

Question 12

Accounts receivable are usually aged in time periods of

Accepted Answer

A)  1, 4, 6, and 8 weeks. 
B)  30, 60, 90, and 120 days. 
C)  1, 2, 3, and 6 months. 
D)  30, 60, 90, 120, and 180 days. 
A)  1, 4, 6, and 8 weeks. 
B)  30, 60, 90, and 120 days. 
C)  1, 2, 3, and 6 months. 
D)  30, 60, 90, 120, and 180 days.

Question 13

The part of the legal system that allows laypeople to settle a legal matter without use of an attorney is the

Accepted Answer

A)  people's court. 
B)  justice court. 
C)  small claims court. 
D)  all of the above. 
A)  people's court. 
B)  justice court. 
C)  small claims court. 
D)  all of the above.

Question 14

The collection abbreviation TTA means ____________________.

Accepted Answer

The answer of The collection abbreviation TTA means ____________________....

Question 15

When collecting fees, your goal should always be to

Accepted Answer

A)  leave the impression that you are a nice person. 
B)  collect at least one half the fee. 
C)  collect the full amount. 
D)  collect as much as possible. 
A)  leave the impression that you are a nice person. 
B)  collect at least one half the fee. 
C)  collect the full amount. 
D)  collect as much as possible.

Question 16

What is the name of the federal act that prohibits discrimination in all areas of granting credit?

Accepted Answer

A)  Equal Credit Opportunity Act 
B)  Fair Credit Reporting Act 
C)  Fair Credit Billing Act 
D)  Truth in Lending Act 
A)  Equal Credit Opportunity Act 
B)  Fair Credit Reporting Act 
C)  Fair Credit Billing Act 
D)  Truth in Lending Act

Question 17

The best and most effective collection statements include a handwritten note.

Accepted Answer

A) True 
 B)False

Question 18

The first telephone call to the patient to try to collect on an account should be made

Accepted Answer

A)  the month following the date of service. 
B)  after there is no response from the first statement. 
C)  after there is no response from the second statement. 
D)  after there is no response from the third statement. 
A)  the month following the date of service. 
B)  after there is no response from the first statement. 
C)  after there is no response from the second statement. 
D)  after there is no response from the third statement.

Question 19

A patient who owes a balance on his or her account and moves but leaves no forwarding address is called a/an ____________________.

Accepted Answer

The answer of A patient who owes a balance on...

Question 20

In a telephone collection call, if a patient does not respond, it probably means "no."

Accepted Answer

A) True 
 B)False

What does the insurance billing specialist need to monitor to be able to evaluate the effectiveness of the collection process?

The patient registration form should be updated at least every ________________________________________.

One person or one department should handle all billing questions.

Refunds may be made by check on accounts in which payment was made by credit card.

Under federal regulations, a list of the most common services the physician offers, including procedure code numbers with a description of each service and its price, must be posted in the office waiting room.

Messages included on statements to promote payment are called

A/An ________________ is a patient payment option in which the check is deposited into the physician's account at the time of service.

What is the name of the act designed to address the collection practices of third-party debt collectors and attorneys who regularly collect debts for others?

All discounted fees need to be noted on the patient's ____________________.

In a telephone collection call, the first 2 minutes will set the scene for your relationship with the patient.

In trying to collect an unpaid balance, a telephone interview is preferred to a personal interview.

Accounts receivable are usually aged in time periods of

The part of the legal system that allows laypeople to settle a legal matter without use of an attorney is the

The collection abbreviation TTA means ____________________.

When collecting fees, your goal should always be to

What is the name of the federal act that prohibits discrimination in all areas of granting credit?

The best and most effective collection statements include a handwritten note.

The first telephone call to the patient to try to collect on an account should be made

A patient who owes a balance on his or her account and moves but leaves no forwarding address is called a/an ____________________.

In a telephone collection call, if a patient does not respond, it probably means "no."

Role of an Insurance Billing Specialist

Compliance, Privacy, Fraud, and Abuse in Insurance Billing

Basics of Health Insurance

Medical Documentation and the Electronic Health Record

Diagnostic Coding

Procedural Coding

The Paper Claim: Cms-1500 02-12

The Electronic Claim

Receiving Payments and Insurance Problem Solving

The Blue Plans, Private Insurance, and Managed Care Plans

Medicare

Medicaid and Other State Programs

Tricare and Veterans Health Care

Workers Compensation

Disability Income Insurance and Disability Benefit Programs

Hospital Billing

Seeking a Job and Attaining Professional Advancement

Filters

Exam 10: Office and Insurance Collection Strategies

What does the insurance billing specialist need to monitor to be able to evaluate the effectiveness of the collection process?

The patient registration form should be updated at least every ________________________________________.

One person or one department should handle all billing questions.

Refunds may be made by check on accounts in which payment was made by credit card.

Under federal regulations, a list of the most common services the physician offers, including procedure code numbers with a description of each service and its price, must be posted in the office waiting room.

Messages included on statements to promote payment are called

A/An ________________ is a patient payment option in which the check is deposited into the physician's account at the time of service.

What is the name of the act designed to address the collection practices of third-party debt collectors and attorneys who regularly collect debts for others?

All discounted fees need to be noted on the patient's ____________________.

In a telephone collection call, the first 2 minutes will set the scene for your relationship with the patient.

In trying to collect an unpaid balance, a telephone interview is preferred to a personal interview.

Accounts receivable are usually aged in time periods of

The part of the legal system that allows laypeople to settle a legal matter without use of an attorney is the

The collection abbreviation TTA means ____________________.

When collecting fees, your goal should always be to

What is the name of the federal act that prohibits discrimination in all areas of granting credit?

The best and most effective collection statements include a handwritten note.

The first telephone call to the patient to try to collect on an account should be made

A patient who owes a balance on his or her account and moves but leaves no forwarding address is called a/an ____________________.

In a telephone collection call, if a patient does not respond, it probably means "no."

Role of an Insurance Billing Specialist

Compliance, Privacy, Fraud, and Abuse in Insurance Billing

Basics of Health Insurance

Medical Documentation and the Electronic Health Record

Diagnostic Coding

Procedural Coding

The Paper Claim: Cms-1500 02-12

The Electronic Claim

Receiving Payments and Insurance Problem Solving

The Blue Plans, Private Insurance, and Managed Care Plans

Medicare

Medicaid and Other State Programs

Tricare and Veterans Health Care

Workers Compensation

Disability Income Insurance and Disability Benefit Programs

Hospital Billing

Seeking a Job and Attaining Professional Advancement

Filters