Exam 7: Planning and Global Setting

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During __________, managers identify important factors in the environment and then forecast a range of alternative responses to the most likely high-impact contingencies, focusing on the worst case.

(Multiple Choice)
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At the top of the goal hierarchy is:

(Multiple Choice)
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ABC Corporation should create a crisis management team that is not cross-functional, but does work together well under pressure.

(True/False)
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Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

(Multiple Choice)
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__________ specifies future ends, and __________ specifies today's means.

(Multiple Choice)
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__________ is a system whereby managers and employees define goals for every department, project, and person and use them to monitor subsequent performance.

(Short Answer)
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List the five characteristics of effective goals.

(Essay)
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Which of the following is not involved in the stages of crisis planning?

(Multiple Choice)
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The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical level and the operational level.

(True/False)
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__________ goals are reasonable yet highly ambitious goals that are so clear, compelling, and imaginative that they fire up employees and engender excellence.

(Multiple Choice)
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__________ are primarily responsible for operational goals and plans.

(Multiple Choice)
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__________ involves looking at trends and discontinuities and imagining possible alternative future to build a framework within which unexpected future events can be managed.

(Multiple Choice)
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Operational plans and goals are the responsibility of middle managers.

(True/False)
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Tactical goals and plans are the responsibility of frontline managers and supervisors.

(True/False)
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An example of a __________ is a statement supporting the organization's efforts in the area of sexual harassment.

(Multiple Choice)
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Scenario building is an extension of:

(Multiple Choice)
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In using management by objectives, goals should be set by:

(Multiple Choice)
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List the four major activities that must occur in order for management by objectives to succeed.

(Essay)
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One of the biggest benefits of planning is that, in a turbulent environment, plans create greater organizational flexibility.

(True/False)
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A project is an example of a:

(Multiple Choice)
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