Question 1

Good managers understand that plans should grow and change to meet shifting conditions.

Accepted Answer

A) True 
 B)False

Question 2

Broad statements describing where the organization wants to be in the future are called __________.

Accepted Answer

The answer of Broad statements describing where the organization wants...

Question 3

The __________ is the department manager's tool for daily and weekly operations.

Accepted Answer

A)  conventional goal 
B)  strategic goal 
C)  strategic plan 
D)  operational plan 
E)  tactical plan 
A)  conventional goal 
B)  strategic goal 
C)  strategic plan 
D)  operational plan 
E)  tactical plan

Question 4

__________ are developed at the lower levels of the organization to specify action steps toward achieving operational goals and to support tactical plans.

Accepted Answer

The answer of __________ are developed at the lower levels...

Question 5

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization from similar types, refers to a business plan.

Accepted Answer

A) True 
 B)False

Question 6

Rules are broad in scope, whereas policies are narrow in scope.

Accepted Answer

A) True 
 B)False

Question 7

A long-term time frame is most closely associated with:

Accepted Answer

A)  operational plans. 
B)  tactical plans. 
C)  strategic plans. 
D)  mission plans. 
E)  tactical goals. 
A)  operational plans. 
B)  tactical plans. 
C)  strategic plans. 
D)  mission plans. 
E)  tactical goals.

Question 8

A strategy map is a visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked.

Accepted Answer

A) True 
 B)False

Question 9

Planning cannot tame a turbulent environment.

Accepted Answer

A) True 
 B)False

Question 10

In order for goals to be effective, they should be challenging but realistic.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

Accepted Answer

A)  Operational plan 
B)  Gantt chart 
C)  Strategy map 
D)  SWOT analysis 
E)  Strategic plan 
A)  Operational plan 
B)  Gantt chart 
C)  Strategy map 
D)  SWOT analysis 
E)  Strategic plan

Question 12

List three innovative approaches to planning.

Accepted Answer

Setting stretch goals for exce

Question 13

The official goals of the organization are best represented by:

Accepted Answer

A)  strategic goals. 
B)  tactical goals. 
C)  operational goals. 
D)  competitive goals. 
E)  none of these. 
A)  strategic goals. 
B)  tactical goals. 
C)  operational goals. 
D)  competitive goals. 
E)  none of these.

Question 14

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:

Accepted Answer

A)  mission statement. 
B)  strategic goals. 
C)  tactical goals. 
D)  strategic plans. 
E)  tactical plans. 
A)  mission statement. 
B)  strategic goals. 
C)  tactical goals. 
D)  strategic plans. 
E)  tactical plans.

Question 15

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Kate's goal:

Accepted Answer

A)  is not specific and measurable. 
B)  is challenging but not realistic. 
C)  is irrelevant. 
D)  lacks a defined time period. 
E)  does not cover key result areas. 
A)  is not specific and measurable. 
B)  is challenging but not realistic. 
C)  is irrelevant. 
D)  lacks a defined time period. 
E)  does not cover key result areas.

Question 16

Stretch goals are typically so far beyond the current levels that people must be innovative to find ways to reach them.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is not one of the benefits of management by objectives?

Accepted Answer

A)  Performance can be improved at all company levels. 
B)  Employees are motivated. 
C)  Manage and employee efforts are focused on activities that will lead to goal attainment. 
D)  Operational goals are able to displace strategic goals. 
E)  Individual and department goals are aligned with company goals. 
A)  Performance can be improved at all company levels. 
B)  Employees are motivated. 
C)  Manage and employee efforts are focused on activities that will lead to goal attainment. 
D)  Operational goals are able to displace strategic goals. 
E)  Individual and department goals are aligned with company goals.

Question 18

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Accepted Answer

A) True 
 B)False

Question 19

Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?

Accepted Answer

A)  Build relationships with neighboring businesses 
B)  Detect signals from the natural environment 
C)  Poll employees on the likelihood of an environmental disaster 
D)  Designate a crisis management team in the event of an environmental disaster 
E)  Dismantle the company's ties to the external media 
A)  Build relationships with neighboring businesses 
B)  Detect signals from the natural environment 
C)  Poll employees on the likelihood of an environmental disaster 
D)  Designate a crisis management team in the event of an environmental disaster 
E)  Dismantle the company's ties to the external media

Question 20

__________ define boundaries within which to make decisions.

Accepted Answer

A)  Programs 
B)  Policies 
C)  Rules 
D)  Procedures 
E)  Projects 
A)  Programs 
B)  Policies 
C)  Rules 
D)  Procedures 
E)  Projects

Good managers understand that plans should grow and change to meet shifting conditions.

Broad statements describing where the organization wants to be in the future are called __________.

The __________ is the department manager's tool for daily and weekly operations.

__________ are developed at the lower levels of the organization to specify action steps toward achieving operational goals and to support tactical plans.

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization from similar types, refers to a business plan.

Rules are broad in scope, whereas policies are narrow in scope.

A long-term time frame is most closely associated with:

A strategy map is a visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked.

Planning cannot tame a turbulent environment.

In order for goals to be effective, they should be challenging but realistic.

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

List three innovative approaches to planning.

The official goals of the organization are best represented by:

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Kate's goal:

Stretch goals are typically so far beyond the current levels that people must be innovative to find ways to reach them.

Which of the following is not one of the benefits of management by objectives?

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?

__________ define boundaries within which to make decisions.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 7: Planning and Global Setting

Good managers understand that plans should grow and change to meet shifting conditions.

Broad statements describing where the organization wants to be in the future are called __________.

The __________ is the department manager's tool for daily and weekly operations.

__________ are developed at the lower levels of the organization to specify action steps toward achieving operational goals and to support tactical plans.

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization from similar types, refers to a business plan.

Rules are broad in scope, whereas policies are narrow in scope.

A long-term time frame is most closely associated with:

A strategy map is a visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked.

Planning cannot tame a turbulent environment.

In order for goals to be effective, they should be challenging but realistic.

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

List three innovative approaches to planning.

The official goals of the organization are best represented by:

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:

Kate is a salesperson at a large retail chain. She was assigned a goal of $265,000 in sales for the current quarter. She is unhappy because she knows that the most any salesperson has sold in one quarter in the past is $150,000. Kate's goal:

Stretch goals are typically so far beyond the current levels that people must be innovative to find ways to reach them.

Which of the following is not one of the benefits of management by objectives?

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis?

__________ define boundaries within which to make decisions.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start-Ups and New Ventures

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Invidividual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters