Exam 3: The Environment and Corporate Culture

A(n) __________ occurs when two or more organizations combine to become one.

The __________ includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior.

The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero.

Boundary spanning is an increasingly important task in organizations because environmental shifts can happen quickly.

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment?

Nikki Williams Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. -Nikki could __________, which are planned activities at special events to provide examples of company values.

Managers emphasize both values and business results to create a(n) __________.

Which of the following cultures values and rewards a methodical, rational, and orderly way of doing things?

__________ links the organization with key elements in the external environment.

The __________ includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance.

Scientific and technological advancements in a specific industry, as well as in society at large, are included in which general environment dimension?

Jefferson and Squire is an advertising firm that is viewed as having a fast-paced and posh corporate culture. The company uses bold coloring with expensive accents in all office décor. This exemplifies which level of corporate culture?

When the Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in the __________ dimension of the general environment.

Which of the following countries scored the highest in the 2016 Environmental Performance Index?

A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.

Briefly discuss the two key areas that cultural leaders influence culture.

The cultural leader articulates a vision for the organizational culture that employees can believe in.

The __________ dimension of the external environment represents events originating in foreign countries, as well as new opportunities for U.S. companies in other countries.

__________ results from using sophisticated software to search through internal and external data to spot patterns.

An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate.