Exam 3: The Environment and Corporate Culture

A(n) __________ is a results-oriented culture that values competitiveness, aggressiveness, personal initiative, cost cutting, and willingness to work long and hard to achieve results.

Which of the following does not describe a high-performance culture?

Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, everyday consumers, and federal banking officials to address key issues in the banking industry. Roberta's role can best be described as:

__________ are organizations in the same industry or type of business that provide goods or services to the same set of customers.

Kozmic Cosmetics, an Internet-based cosmetics company, would most likely use which type of culture?

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's:

Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values.

Organizations within the same industry often reveal similar cultural characteristics because they are operating in similar environments.

The external organizational environment includes all elements existing outside the boundary of the organization that have the potential to affect the organization, including those events so far removed from the organization that their impact is not perceived.

When an organization pays little attention to cultural values and instead focuses on business results, success will be difficult to sustain in the long run.

Melissa Hill Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. The company's president wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information. -Which of the following would be the best way for One-Hit-Wonder to decrease its uncertainty?

McDonald's "I'm lovin' it" is an example of a:

The __________ represents people in the environment who can be hired to work for the organization.

The __________ affects organizations indirectly.

An object, act, or event that conveys meaning to others is referred to as a:

The consistency culture has an external focus and a consistency orientation for a dynamic environment.

Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

An object, act, or event that conveys meaning to others is known as a(n) __________.

Corporate or organizational culture is the set of values, beliefs, understandings, and norms shared by those who are its members. It guides how people within the organization interact with one another, and how the organization interacts with the external environment. Organizations will often use symbols, stories, slogans, heroes, and ceremonies as expressions of their corporate culture. Select five well-known corporate slogans and symbols. For each, interpret what belief or value you think the company is trying to convey with the slogan and symbol. Then rewrite the slogan to show how you really feel about the company or its product.

For Southwest Airlines, all of the following can be suppliers except: