Question 1

Because HR managers function in an advisory role,they are responsible for issuing policy revisions and implementing them.

Accepted Answer

A) True 
 B)False

Question 2

____ is closely related to corporate social responsibility.

Accepted Answer

A)  downsizing 
B)  furloughing 
C)  sustainability 
D)  offshoring 
A)  downsizing 
B)  furloughing 
C)  sustainability 
D)  offshoring

Question 3

Approximately ___ of mother with school-age children are employed.

Accepted Answer

A)  11 percent 
B)  31 percent 
C)  51 percent 
D)  71 percent 
A)  11 percent 
B)  31 percent 
C)  51 percent 
D)  71 percent

Question 4

It is anticipated that in the future,the American workforce will exhibit:

Accepted Answer

A)  about the same demographic mix as it does today. 
B)  an increase in ethnic diversity. 
C)  a decrease in ethnic diversity. 
D)  a decrease in the number of older workers. 
A)  about the same demographic mix as it does today. 
B)  an increase in ethnic diversity. 
C)  a decrease in ethnic diversity. 
D)  a decrease in the number of older workers.

Question 5

TQM:

Accepted Answer

A)  Focuses on understanding customer needs,doing things right the first time,and striving for continuous improvement. 
B)  Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them. 
C)  Fundamentally redesigns business processes to achieve improvements in cost,quality,service,and speed. 
D)  Changes the purpose and function of the HR group. 
A)  Focuses on understanding customer needs,doing things right the first time,and striving for continuous improvement. 
B)  Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them. 
C)  Fundamentally redesigns business processes to achieve improvements in cost,quality,service,and speed. 
D)  Changes the purpose and function of the HR group.

Question 6

Which of the following is NOT a general responsibility of the HR manager?

Accepted Answer

A)  Employee supervision 
B)  Strategic advice and counsel 
C)  Policy formulation and implementation 
D)  Employee advocacy 
A)  Employee supervision 
B)  Strategic advice and counsel 
C)  Policy formulation and implementation 
D)  Employee advocacy

Question 7

To be successful,organizations should constantly seek to align their processes with customer needs.

Accepted Answer

A) True 
 B)False

Question 8

A method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm is known as ____.

Accepted Answer

A)  Outsourcing 
B)  Employee Leasing 
C)  Gainsourcing 
D)  Professional employer organization 
A)  Outsourcing 
B)  Employee Leasing 
C)  Gainsourcing 
D)  Professional employer organization

Question 9

In an attitude survey of 3000 workers,86 percent of workers said that ____ were their top priorities.

Accepted Answer

A)  work-life balance and being successful at work 
B)  work fulfillment and work-life balance 
C)  work fulfillment and being successful at work 
D)  being successful at work and high pay 
A)  work-life balance and being successful at work 
B)  work fulfillment and work-life balance 
C)  work fulfillment and being successful at work 
D)  being successful at work and high pay

Question 10

Which of the following is one of the largest expenditures of service companies?

Accepted Answer

A)  production costs. 
B)  marketing costs. 
C)  labor costs. 
D)  distribution costs. 
A)  production costs. 
B)  marketing costs. 
C)  labor costs. 
D)  distribution costs.

Question 11

The most obvious impact of technology on HRM has been_____________.

Accepted Answer

A)  in the area of HR research 
B)  operational 
C)  applying the latest government regulations 
D)  in outsourcing jobs 
A)  in the area of HR research 
B)  operational 
C)  applying the latest government regulations 
D)  in outsourcing jobs

Question 12

The operational impact of information technology on HRM includes all of the following except:

Accepted Answer

A)  administering benefits programs. 
B)  improving productivity internal to the HR function. 
C)  providing a direct connection to recruitment sources such as Monster.com. 
D)  automating routine tasks. 
A)  administering benefits programs. 
B)  improving productivity internal to the HR function. 
C)  providing a direct connection to recruitment sources such as Monster.com. 
D)  automating routine tasks.

Question 13

Downsizing was used extensively by firms during the Great Recession of 2008,causing the U.S.unemployment rate to jump up to about 10 percent.

Accepted Answer

A) True 
 B)False

Question 14

The World Trade Organization (WTO)utilizes ____ to establish rules and guidelines for global commerce.

Accepted Answer

A)  NAFTA (North American Free Trade Agreement) 
B)  GATT (General Agreement on Tariffs and Trade) 
C)  FTAA (Free Trade Area of the Americas) 
D)  APEC (Asia Pacific Economic Cooperation) 
A)  NAFTA (North American Free Trade Agreement) 
B)  GATT (General Agreement on Tariffs and Trade) 
C)  FTAA (Free Trade Area of the Americas) 
D)  APEC (Asia Pacific Economic Cooperation)

Question 15

____ is a competency of the HR manager that entails knowing the business of their organization thoroughly.One must understand its economic and financial capabilities as well as develop external relations skills focused on their customers.

Accepted Answer

A)  Change Mastery 
B)  HR Mastery 
C)  Business Mastery 
D)  Personal Credibility 
A)  Change Mastery 
B)  HR Mastery 
C)  Business Mastery 
D)  Personal Credibility

Question 16

What are the seven competitive challenges facing human resources management departments?

Accepted Answer

Students should expand upon the followin

Question 17

Employee rights include all of the following except:

Accepted Answer

A)  company funded pension plan. 
B)  equal employment opportunity. 
C)  union representation. 
D)  equal pay for equal work. 
A)  company funded pension plan. 
B)  equal employment opportunity. 
C)  union representation. 
D)  equal pay for equal work.

Question 18

As an employee advocate,HR managers:

Accepted Answer

A)  formulate and issue policy revisions 
B)  listen to employees and represent their needs to management. 
C)  provide individual orientation and training to every employee. 
D)  assist employees with labor negotiations. 
A)  formulate and issue policy revisions 
B)  listen to employees and represent their needs to management. 
C)  provide individual orientation and training to every employee. 
D)  assist employees with labor negotiations.

Question 19

Companies are increasingly rotating non-HR managers into HR positions and vice versa to give exposure to different areas of the organization.

Accepted Answer

A) True 
 B)False

Question 20

Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.

Accepted Answer

A) True 
 B)False

Because HR managers function in an advisory role,they are responsible for issuing policy revisions and implementing them.

____ is closely related to corporate social responsibility.

Approximately ___ of mother with school-age children are employed.

It is anticipated that in the future,the American workforce will exhibit:

TQM:

Which of the following is NOT a general responsibility of the HR manager?

To be successful,organizations should constantly seek to align their processes with customer needs.

A method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm is known as ____.

In an attitude survey of 3000 workers,86 percent of workers said that ____ were their top priorities.

Which of the following is one of the largest expenditures of service companies?

The most obvious impact of technology on HRM has been_____________.

The operational impact of information technology on HRM includes all of the following except:

Downsizing was used extensively by firms during the Great Recession of 2008,causing the U.S.unemployment rate to jump up to about 10 percent.

The World Trade Organization (WTO)utilizes ____ to establish rules and guidelines for global commerce.

____ is a competency of the HR manager that entails knowing the business of their organization thoroughly.One must understand its economic and financial capabilities as well as develop external relations skills focused on their customers.

What are the seven competitive challenges facing human resources management departments?

Employee rights include all of the following except:

As an employee advocate,HR managers:

Companies are increasingly rotating non-HR managers into HR positions and vice versa to give exposure to different areas of the organization.

Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.

Strategy and Human Resources Planning

Equal Employment Opportunity and Human Resources Management

Job Analysis and Job Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay-For-Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labor Relations

International Human Resources Management

Creating High Performance Work Systems

Filters

Exam 1: The Challenge of Human Resources Management

Because HR managers function in an advisory role,they are responsible for issuing policy revisions and implementing them.

____ is closely related to corporate social responsibility.

Approximately ___ of mother with school-age children are employed.

It is anticipated that in the future,the American workforce will exhibit:

TQM:

Which of the following is NOT a general responsibility of the HR manager?

To be successful,organizations should constantly seek to align their processes with customer needs.

A method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm is known as ____.

In an attitude survey of 3000 workers,86 percent of workers said that ____ were their top priorities.

Which of the following is one of the largest expenditures of service companies?

The most obvious impact of technology on HRM has been_____________.

The operational impact of information technology on HRM includes all of the following except:

Downsizing was used extensively by firms during the Great Recession of 2008,causing the U.S.unemployment rate to jump up to about 10 percent.

The World Trade Organization (WTO)utilizes ____ to establish rules and guidelines for global commerce.

____ is a competency of the HR manager that entails knowing the business of their organization thoroughly.One must understand its economic and financial capabilities as well as develop external relations skills focused on their customers.

What are the seven competitive challenges facing human resources management departments?

Employee rights include all of the following except:

As an employee advocate,HR managers:

Companies are increasingly rotating non-HR managers into HR positions and vice versa to give exposure to different areas of the organization.

Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.

Strategy and Human Resources Planning

Equal Employment Opportunity and Human Resources Management

Job Analysis and Job Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay-For-Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labor Relations

International Human Resources Management

Creating High Performance Work Systems

Filters