Question 1

Millennials are also known as:

Accepted Answer

A)  Baby Boomers 
B)  Generation X 
C)  Generation Y 
D)  Screenagers 
A)  Baby Boomers 
B)  Generation X 
C)  Generation Y 
D)  Screenagers

Question 2

Reengineering:

Accepted Answer

A)  Focuses on understanding customer needs,doing things right the first time,and striving for continuous improvement. 
B)  Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them. 
C)  Fundamentally redesigns business processes to achieve improvements in cost,quality,service,and speed. 
D)  Changes the purpose and function of the HR group. 
A)  Focuses on understanding customer needs,doing things right the first time,and striving for continuous improvement. 
B)  Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them. 
C)  Fundamentally redesigns business processes to achieve improvements in cost,quality,service,and speed. 
D)  Changes the purpose and function of the HR group.

Question 3

Total-quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

Accepted Answer

A) True 
 B)False

Question 4

Technology,transportation,communications,and utilities industries tend to spend
the least on training.

Accepted Answer

A) True 
 B)False

Question 5

The average payoff in annual earnings from education has:

Accepted Answer

A)  declined. 
B)  remained the same 
C)  increased 
D)  resulted in a higher literacy rate 
A)  declined. 
B)  remained the same 
C)  increased 
D)  resulted in a higher literacy rate

Question 6

'Six Sigma' refers to the six criteria for Malcolm Baldrige National Quality Award.

Accepted Answer

A) True 
 B)False

Question 7

To proactively manage change,organizations should wait to see how external forces impact an organization's performance,then develop a plan to address those changes.

Accepted Answer

A) True 
 B)False

Question 8

Hiring someone outside the company to perform tasks that could be done internally is known as:

Accepted Answer

A)  outplacement. 
B)  contracting. 
C)  outsourcing. 
D)  employee leasing. 
A)  outplacement. 
B)  contracting. 
C)  outsourcing. 
D)  employee leasing.

Question 9

____ is the process of moving jobs closer to one's home country.

Accepted Answer

A)  Nearshoring 
B)  Outsourcing 
C)  Offshoring 
D)  The Boomerang Effect. 
A)  Nearshoring 
B)  Outsourcing 
C)  Offshoring 
D)  The Boomerang Effect.

Question 10

Understanding the organization's customers and economic and financial capabilities is a part of which of the following competencies required of HR managers?

Accepted Answer

A)  personal credibility 
B)  HR mastery 
C)  business mastery 
D)  change mastery 
A)  personal credibility 
B)  HR mastery 
C)  business mastery 
D)  change mastery

Question 11

Globalization is really of interest to_________ companies.

Accepted Answer

A)  service 
B)  consumer product 
C)  large 
D)  all 
A)  service 
B)  consumer product 
C)  large 
D)  all

Question 12

Managers are concerned that the expertise of employees will be rapidly drained from their companies because:

Accepted Answer

A)  recruitment of minorities is increasing 
B)  large portions of some workforces are nearing retirement 
C)  older workers' skills and performance decline 
D)  older workers have higher absentee and accident rates 
A)  recruitment of minorities is increasing 
B)  large portions of some workforces are nearing retirement 
C)  older workers' skills and performance decline 
D)  older workers have higher absentee and accident rates

Question 13

What implications do the anticipated changes in age and demographics of the workforce have for the management of human resources?

Accepted Answer

Demographically, the labor force is expe

Question 14

_____ is a process used to translate customer needs into a set of optimal tasks that are performed in concert with one another.

Accepted Answer

A)  Six Sigma 
B)  Total Quality Management 
C)  Reengineering 
D)  Change Management 
A)  Six Sigma 
B)  Total Quality Management 
C)  Reengineering 
D)  Change Management

Question 15

The use and disclosure of personal medical information is protected by:

Accepted Answer

A)  the Privacy Act of 1974 
B)  the Health Insurance Portability and Accountability Act of 1996 
C)  the Electronic Communications Privacy Act of 1986 
D)  Title VII of the Civil Rights Act of 1964 
A)  the Privacy Act of 1974 
B)  the Health Insurance Portability and Accountability Act of 1996 
C)  the Electronic Communications Privacy Act of 1986 
D)  Title VII of the Civil Rights Act of 1964

Question 16

One of the responsibilities of HR managers is to provide advice and counsel to line managers.

Accepted Answer

A) True 
 B)False

Question 17

The value,skills,and capabilities that have a tremendous impact on an organization's performance but does not show up on its balance sheet are known as:

Accepted Answer

A)  intellectual capital. 
B)  human capital. 
C)  core competencies. 
D)  employee capital. 
A)  intellectual capital. 
B)  human capital. 
C)  core competencies. 
D)  employee capital.

Question 18

Six Sigma is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

Accepted Answer

A) True 
 B)False

Question 19

A survey conducted by the Human Resource Planning Society revealed that ____ percent of the responding companies believe that their HR group plays an important role in developing human capital.

Accepted Answer

A)  less than 30 
B)  nearly 50 
C)  between 30 and 40 
D)  nearly 65 
A)  less than 30 
B)  nearly 50 
C)  between 30 and 40 
D)  nearly 65

Question 20

Which of the following is NOT a competitive challenge within the Human Resources Management framework?

Accepted Answer

A)  changes in the marketplace 
B)  globalization 
C)  technology 
D)  employee rights 
A)  changes in the marketplace 
B)  globalization 
C)  technology 
D)  employee rights

Millennials are also known as:

Reengineering:

Total-quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

Technology,transportation,communications,and utilities industries tend to spend the least on training.

The average payoff in annual earnings from education has:

'Six Sigma' refers to the six criteria for Malcolm Baldrige National Quality Award.

To proactively manage change,organizations should wait to see how external forces impact an organization's performance,then develop a plan to address those changes.

Hiring someone outside the company to perform tasks that could be done internally is known as:

____ is the process of moving jobs closer to one's home country.

Understanding the organization's customers and economic and financial capabilities is a part of which of the following competencies required of HR managers?

Globalization is really of interest to_________ companies.

Managers are concerned that the expertise of employees will be rapidly drained from their companies because:

What implications do the anticipated changes in age and demographics of the workforce have for the management of human resources?

_____ is a process used to translate customer needs into a set of optimal tasks that are performed in concert with one another.

The use and disclosure of personal medical information is protected by:

One of the responsibilities of HR managers is to provide advice and counsel to line managers.

The value,skills,and capabilities that have a tremendous impact on an organization's performance but does not show up on its balance sheet are known as:

Six Sigma is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

A survey conducted by the Human Resource Planning Society revealed that ____ percent of the responding companies believe that their HR group plays an important role in developing human capital.

Which of the following is NOT a competitive challenge within the Human Resources Management framework?

Strategy and Human Resources Planning

Equal Employment Opportunity and Human Resources Management

Job Analysis and Job Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay-For-Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labor Relations

International Human Resources Management

Creating High Performance Work Systems

Filters

Exam 1: The Challenge of Human Resources Management

Millennials are also known as:

Reengineering:

Total-quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

Technology,transportation,communications,and utilities industries tend to spend the least on training.

The average payoff in annual earnings from education has:

'Six Sigma' refers to the six criteria for Malcolm Baldrige National Quality Award.

To proactively manage change,organizations should wait to see how external forces impact an organization's performance,then develop a plan to address those changes.

Hiring someone outside the company to perform tasks that could be done internally is known as:

____ is the process of moving jobs closer to one's home country.

Understanding the organization's customers and economic and financial capabilities is a part of which of the following competencies required of HR managers?

Globalization is really of interest to_________ companies.

Managers are concerned that the expertise of employees will be rapidly drained from their companies because:

What implications do the anticipated changes in age and demographics of the workforce have for the management of human resources?

_____ is a process used to translate customer needs into a set of optimal tasks that are performed in concert with one another.

The use and disclosure of personal medical information is protected by:

One of the responsibilities of HR managers is to provide advice and counsel to line managers.

The value,skills,and capabilities that have a tremendous impact on an organization's performance but does not show up on its balance sheet are known as:

Six Sigma is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

A survey conducted by the Human Resource Planning Society revealed that ____ percent of the responding companies believe that their HR group plays an important role in developing human capital.

Which of the following is NOT a competitive challenge within the Human Resources Management framework?

Strategy and Human Resources Planning

Equal Employment Opportunity and Human Resources Management

Job Analysis and Job Design

Expanding the Talent Pool: Recruitment and Careers

Employee Selection

Training and Development

Performance Management and the Employee Appraisal Process

Managing Compensation

Pay-For-Performance: Incentive Rewards

Employee Benefits

Promoting Safety and Health

Employee Rights and Discipline

The Dynamics of Labor Relations

International Human Resources Management

Creating High Performance Work Systems

Filters