Exam 11: Enterprise Systems

In an enterprise resource planning (ERP) system,the _____ component supplies information on production costs and pricing.

Marketing strategies in a customer relationship management (CRM) system focus on:

In the context of e-marketplaces,a company can purchase a(n) _____ package that might include services from different vendors,but the e-distributor coordinates them into one package for customers.

By using _____ for the electronic exchange of information,companies can improve the efficiency and effectiveness of the supply chain process.

In the context of a manufacturing firm's supply chain management (SCM) system,management activities in the _____ area manages the movement of goods all the way from suppliers to customers,including customer service and support.

When is electronic data interchange (EDI) beneficial?

In general,the best way to gather tacit knowledge is interactively,such as interviewing the employee with specific questions about how he or she would handle an issue.

_____ help businesses maintain a competitive edge in the supply chain by solving time-constraint problems for international trade and making it possible to conduct business around the clock.

For organizations that do not have in-house resources to develop a supply chain management (SCM) system,several vendors offer comprehensive solutions for this purpose.

One of the disadvantages of an e-marketplace is that a single platform for prices means that there are fewer bargains.

A _____ market concentrates on coordinating a business process or function involving multiple vendors.

What are the tools included in a customer relationship management (CRM) system?

A(n) _____ is a supply chain management (SCM) technology that enables business partners to send and receive information on business transactions.

Provide an example of an application for collaborative filtering.

Transmitting across the Internet involves lower security risks than traditional electronic data interchange (EDI).

With a structured process of sharing information among supply chain members,retailers can compare customer demands or sales forecasts with a manufacturer's order forecast.

In an Internet-enabled supply chain management (SCM),the customer service function includes responding to customers' complaints,issuing notifications (such as product recalls),and providing around-the-clock customer service.

Supply chains exist in both service and manufacturing organizations.

Provide an example of how Web portals are used as tools to improve customer service.

Describe the drawbacks of an enterprise resource planning (ERP) system.