Exam 11: Enterprise Systems

Which of the following is a key decision in supply chain management (SCM) related to manufacturing?

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external data and information needed by other functions.

A traditional electronic data interchange (EDI) uses proprietary protocols and networks.

Using _____ requires gathering a lot of information about customers' preferences and shopping patterns,and some customers get impatient with answering long surveys about their preferences.

A practice where a store sends coupons to a customer for a more expensive brand of a product in the hope that the customer's family would prefer the brand is called _____.

A key decision in supply chain management (SCM) related to manufacturing is cost.

Describe personalization and customization,providing examples of each.

In service organizations,one of the major links in the supply chain includes _____.

Using the Internet and Web protocols for electronic data interchange (EDI) increases the cost of transmitting documents.

Explicit knowledge is _____ knowledge.

The main goal of a(n) _____ system is to improve services offered to consumers and use consumer contact information for targeted marketing.

Describe the advantage of collaborative planning,forecasting,and replenishment (CPFR).

Several IT tools are needed to implement a personalization system.

What IT tools are needed to implement a personalization system?

List the three functions coordinated by a supply chain management (SCM) system.

Describe the components of a typical enterprise resource planning (ERP) system.

_____ is a search for specific information or patterns,using input from multiple business partners and data sources.

With the advent of XML,more organizations have shifted toward traditional electronic data interchange (EDI).

Handling unforeseen problems is called "exception management," and lessons learned during this process can be used in future planning.

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a customer relationship management (CRM) system.