Exam 11: Enterprise Systems

In a manufacturing firm,management activities in the information flow area of supply chain management system consist of handling credit terms,payment schedules,and consignment and title ownership arrangements.

A CRM system consists only of sales automation and customer support functions.

A company can purchase a(n)____ package that might include services from different vendors,but the e-distributor coordinates them into one package for customers.

The CRM feature known as ____________________ is used to manage call centers and help desks and can sometimes answer customers' queries automatically.

Describe eCRM.

List and describe the supply chain management activities that can be improved by Internet-enabled SCM.

What are the functions coordinated by a supply chain management system?

Having modular components is a major factor in the success of ERP systems because it keeps costs down.

Organizations with an established IT infrastructure often choose a(n)____ CRM,which is implemented much like any other IT system.

One drawback of a well-designed enterprise resource planning (ERP)system is an increase in inventory costs.

With reference to the Internet-enabled SCM activities,coordinating just-in-time (JIT)inventory programs with vendors and suppliers is a part of _____.

Describe the components of a typical ERP system.

Distribution centers are the final link of a supply chain in service organizations.

____ invite sellers to submit bids for products and services.

____ is a technique used to improve CRM systems (and many other systems)by identifying,storing,and disseminating "know-how"-facts about how to perform tasks.

For organizations that don't have in-house resources to develop an SCM system,several vendors offer comprehensive solutions for this purpose.

Explain how a CRM aids organizations in marketing.

____________________ is used to coordinate supply chain members through point-of-sale (POS)data sharing and joint planning.

Describe personalization and customization,providing examples of each.

Overseeing order transmissions are part of the ____ flow in a manufacturing firm's SCM system.