Exam 11: Enterprise Systems

Provide an example of an application for collaborative filtering.

With reference to the Internet-enabled SCM activities,providing real time stock information and replenishing stock quickly is a part of _____.

The main goal of a(n)____ system is to improve services offered to consumers and use consumer contact information for targeted marketing.

A grocery store offering loyalty cards with discounts to its customers is an example of how transaction data can be used in a CRM system.

With regard to a manufacturing firm's supply chain management system,management activities in the ____________________ area trace the movement of goods from suppliers to customers.

Handling unforeseen problems is called "exception management," and lessons learned during this process can be used in future planning.

____ enables business partners to send and receive information on business transactions.

A(n)____________________ is a third-party exchange (a B2B business model)that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.

Auctions help determine the price of goods and services when the original set price is too high.

Why must a knowledge management system encourage open communication via e-mails and instant messaging?

Supply chains exist in both service and manufacturing organizations.

With the advent of XML,more organizations have shifted toward traditional EDI.

With a structured process of sharing information among supply chain members,retailers can compare customer demands or sales forecasts with a manufacturer's order forecast.

After registering with Yahoo!,you can customize the start page by choosing your preferred layout,content,and colors; this is an example of supply chain management.

Describe how a Web portal is used as a tool to improve customer service.

____________________ allows customers to modify the standard offering,such as selecting a different home page to be displayed each time you open your Web browser.

List three items an organization can do with a CRM system.

The CRM feature known as ____________________ refers to assisting with such tasks as controlling inventory,processing orders,tracking customer interactions,and analyzing sales forecasts and performance.

Electronic data interchange helps to deliver accurate information about what kind of processes?

E-distributors offer fast delivery of a wide selection of products and services,usually at lower prices,and help companies reduce the time and expense of searching for goods.