Exam 17: Industrial and Organizational Psychology

In evaluating an employee's job performance,all of the following are considered examples of subjective measures except ____.

If a company wishes to use performance-level criteria to evaluate their training program,the managers would be interested in ____.

Autonomous work groups are least likely to feature ____.

Due to increasing costs in hiring practices,your boss asks you to find out if any dimensions of personality have been positively linked to job performance.This finding may help in creating a future assessment for job applicants.After some research,you discover that ____ has been linked to job performance across many occupations.

Describe the characteristics of effective leaders in the workplace.

Research has consistently shown that ____ interviews are far more effective in leading to good hiring decisions,mostly because they focus more on ____.

The best conclusion that can be drawn from research on job satisfaction and job performance is that ____.

An employee would be most likely to file a grievance against which supervisor?

Relationship-motivated leaders tend to be high on the dimension known as ____,while task-motivated leaders tend to be high on the dimension known as ____.

A manager at a clothing store needs to hire more sales associates,but is worried about hiring employees who might be inclined to steal.To ease her mind,the manager should administer ____ tests to job applicants.

Renni is designing a job performance appraisal for her company that assesses how well an employee is doing his or her job.From this basic theoretical criterion,Renni will most likely ____.

Nora is an author who has spent the last six months writing a novel.Now that she has finished the novel,she is spending time catching up with family and friends.Nora's behavior is best explained by ____ theory.

Han Sol is studying employee motivation.She develops an interest in the expectancy theory,which seeks to explain how cognitive processes affect the impact of salary or other rewards of employee behavior.The main assumption of this theory is that ____.

During a training session,Dawn had to act out a scenario in which she responded to an angry customer complaint.After the scenario,the training director pointed out a few constructive suggestions in which she could improve her technique.This is an example of ____.

Phil Morris is an I/O psychologist hired to determine if a healthy living seminar delivers the outcomes the creators intended.Phil asks attendees to answer a bank of questions prior to the seminar.Afterward,an alternate version of the questions is given to see what learning has taken place.Phil is assessing ____.

At Hartford Hospital,the medical staff undergo continuous training to ensure that they are not only highly competent but can also work cohesively without much thought.This _____ is critical to saving the lives of patients when the emergency room fills up.

LaTanya is studying characteristics of leadership across cultures and countries.She finds that a willingness to take risks is considered ____.

Executives at MacDowell's restaurant have asked human resources to evaluate the effectiveness of the company's training program.The human resources team is least likely to use ____ to evaluate the effectiveness of its training program.

An employer asks a job candidate to engage in an exercise in which the candidate is to play the role of a manager who must discipline a problem employee.The employer is using a(n)____.

David Brent,manager at Wernam-Hogg,is using employee appraisal forms when conducting employee reviews.These forms consist of a list of behaviors such as "contributes during meetings" and "keeps co-workers informed of progress." Such behaviors are known as ____.