Exam 15: Leading Change and Stress Management

Stress has been rising at the workplace due to organizational change.

The theory and research that underlies the practical application of OD interventions in the workplace is known as ______.

Planned organizational change can have a number of targets including ______.

One strong action that Yum! took to create a new culture was to ______.

A strain resulting in high blood pressure, coronary heart disease, high cholesterol, stomach ulcers, or compromised immune system is known as a ______ strain.

Why is planned organizational change necessary?

Which of the following is an organizational development intervention in which people reflect on peak experiences and visualize the future?

A set of methods that promote health at the workplace and avoid distress is known as ______.

Describe the process of appreciative inquiry as an OD intervention.

Hinton is trying to actively make changes to his workplace and the practices of his organization before some threat occurs. Which of the following best describes the type of change he is engaging in?

An OD intervention method that employs group activities that involve a great deal of interaction among team members to increase trust is called ______.

When faced with an organizational change, employee reactions vary. Employees who support change and help the organization implement it are practicing ______.

When faced with an organizational change, employee reactions vary. Employees who simply go along with the change but secretly hope that it is a program that will come to an end soon are practicing ______.

The most intense form of change is reactive and incremental.

Describe the action Yum! Brands, Inc., took to implement a proactive and radical cultural change.

Describe Kotter's model for leading organizational change.

According to recent research by McKinsey & Company on organizations with major change initiatives, the biggest factor in the success or failure of the organizations was ______.

The primary means of communication in organizations is now ______.

The step in Lewin's change process that represents reinforcing and restructuring is known as ______.

Planned organizational change can have a number of targets including ______.