Exam 15: Leading Change and Stress Management

Situations and events that result in an employee experiencing strain are called ______.

A lack of specificity or predictability about a person's role is ______.

Preventive stress management is a set of methods that promote health at the workplace and avoid distress.

There are three steps in Lewin's change process. The one that challenges the status quo by shaking up assumptions is known as ______.

Describe some ways to deal with stress, and propose a plan that you think works for you.

Management practitioners tend to write about ______.

A strain resulting in accidents and errors, alcohol use, caffeine intake, drug use, smoking, and workplace deviance (e.g., doing inferior work on purpose, stealing, damaging property) is known as a ______ strain.

One force driving change in organizations is ______.

A collection of social psychology methods employed to improve organizational effectiveness and employee well-being is known as ______.

The first step in a force field analysis of the forces for and against an organizational change should be ______.

Theories that try to answer the question of how and why change occurs are called ______.

A research study showed that nearly half of employees report that they suffer from ______ stress at work.

Shifting from a traditional structure to a more flexible one, such as Google uses, is an organizational change referred to as ______.

Too much work, time pressure, and deadlines that a person feels unable to meet creates ______.

Lauren is balancing school and a job but is maintaining a positive outlook, working harder, and seeking advice and help. This is known as ______.

Describe the reasons why people resist organizational change.

A strain resulting in anxiety, burnout, emotional exhaustion, fatigue, hostility, irritation, tension, lower self-confidence, or self-esteem is known as a ______ strain.

Survey feedback is one of the most commonly employed organizational development techniques.

Constantly changing cognitive and behavioral efforts to manage specific external and/or internal demands that are appraised as taxing or exceeding the resources of the person is known as ______.

Compare and contrast challenge-related stress and hindrance-related stress and their impact and outcomes on individuals.