Question 1

Due to their brevity, text messages will probably ______.

Accepted Answer

A)  become a standard practice in business communication 
B)  develop norms where text jargon is appropriate in business settings 
C)  increase the workload of electronically savvy workers 
D)  not replace e-mail as the primary means of communications in business settings 
A)  become a standard practice in business communication 
B)  develop norms where text jargon is appropriate in business settings 
C)  increase the workload of electronically savvy workers 
D)  not replace e-mail as the primary means of communications in business settings

Question 2

Leaders create a frame of reference for employees particularly during times of ______.

Accepted Answer

A)  Turnover 
B)  Harassment 
C)  Organizational change 
D)  Hiring 
A)  Turnover 
B)  Harassment 
C)  Organizational change 
D)  Hiring

Question 3

Which of the following is referred to as the process by which individuals stimulate meaning in the minds of other individuals by means of verbal or nonverbal messages in the context of a formal organization?

Accepted Answer

A)  perception 
B)  conflict 
C)  organizational communication 
D)  interaction 
A)  perception 
B)  conflict 
C)  organizational communication 
D)  interaction

Question 4

The Cellular Telecommunications & Internet Association (CTIA) reports that in 2015, there were over ______ text messages sent per minute.

Accepted Answer

A)  6 million 
B)  10 million 
C)  4 million 
D)  1 million 
A)  6 million 
B)  10 million 
C)  4 million 
D)  1 million

Question 5

Identify and describe barriers to effective communication.

Accepted Answer

Communication apprehension (CA) is "an i

Question 6

Joseph is giving a one-way presentation in his organizational behavior class on communication. The other students in the class do not respect Joseph because of some comments he made earlier in the semester which they thought were foolish. Which of the following in the Shannon-Weaver model of communication is this lack of respect for Frederick?

Accepted Answer

A)  message 
B)  encoding 
C)  noise 
D)  decoding 
A)  message 
B)  encoding 
C)  noise 
D)  decoding

Question 7

Ravi is giving a one-way presentation in his organizational behavior class on communication. Which of the following is Frederick in the Shannon-Weaver model of communication?

Accepted Answer

A)  message 
B)  decoder 
C)  sender 
D)  noise 
A)  message 
B)  decoder 
C)  sender 
D)  noise

Question 8

Which of the following is the person or persons who gets the message that is being sent?

Accepted Answer

A)  sender 
B)  receiver 
C)  channel 
D)  noise 
A)  sender 
B)  receiver 
C)  channel 
D)  noise

Question 9

Which of the following is the process by which employees communicate with others who are on the same level in the organizational hierarchy?

Accepted Answer

A)  upward communication 
B)  downward communication 
C)  lateral communication 
D)  horizontal communication 
A)  upward communication 
B)  downward communication 
C)  lateral communication 
D)  horizontal communication

Question 10

______ is a barrier to organizational change and compromises the ability to hear different points of view on important organizational matters.

Accepted Answer

A)  Input 
B)  Downward communication 
C)  Voice 
D)  Withholding information 
A)  Input 
B)  Downward communication 
C)  Voice 
D)  Withholding information

Question 11

Juan is talking to his boss about an issue that he needs to have addressed. This can best be described as ______.

Accepted Answer

A)  miscommunication 
B)  lateral communication 
C)  downward communication 
D)  upward communication 
A)  miscommunication 
B)  lateral communication 
C)  downward communication 
D)  upward communication

Question 12

Which of the following refers to the participation of employees in influencing organizational decisions?

Accepted Answer

A)  silence 
B)  input 
C)  downward communication 
D)  voice 
A)  silence 
B)  input 
C)  downward communication 
D)  voice

Due to their brevity, text messages will probably ______.

Leaders create a frame of reference for employees particularly during times of ______.

Which of the following is referred to as the process by which individuals stimulate meaning in the minds of other individuals by means of verbal or nonverbal messages in the context of a formal organization?

The Cellular Telecommunications & Internet Association (CTIA) reports that in 2015, there were over ______ text messages sent per minute.

Identify and describe barriers to effective communication.

Ravi is giving a one-way presentation in his organizational behavior class on communication. Which of the following is Frederick in the Shannon-Weaver model of communication?

Which of the following is the person or persons who gets the message that is being sent?

Which of the following is the process by which employees communicate with others who are on the same level in the organizational hierarchy?

______ is a barrier to organizational change and compromises the ability to hear different points of view on important organizational matters.

Juan is talking to his boss about an issue that he needs to have addressed. This can best be described as ______.

Which of the following refers to the participation of employees in influencing organizational decisions?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters

Exam 12: Organizational Communication

Due to their brevity, text messages will probably ______.

Leaders create a frame of reference for employees particularly during times of ______.

Which of the following is referred to as the process by which individuals stimulate meaning in the minds of other individuals by means of verbal or nonverbal messages in the context of a formal organization?

The Cellular Telecommunications & Internet Association (CTIA) reports that in 2015, there were over ______ text messages sent per minute.

Identify and describe barriers to effective communication.

Ravi is giving a one-way presentation in his organizational behavior class on communication. Which of the following is Frederick in the Shannon-Weaver model of communication?

Which of the following is the person or persons who gets the message that is being sent?

Which of the following is the process by which employees communicate with others who are on the same level in the organizational hierarchy?

______ is a barrier to organizational change and compromises the ability to hear different points of view on important organizational matters.

Juan is talking to his boss about an issue that he needs to have addressed. This can best be described as ______.

Which of the following refers to the participation of employees in influencing organizational decisions?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters