Question 1

Videoconferencing is advantageous because ______.

Accepted Answer

A)  you can see who you are talking to 
B)  you can avoid face to face confrontations 
C)  you can discern emotions 
D)  you can just talk to the people you want 
A)  you can see who you are talking to 
B)  you can avoid face to face confrontations 
C)  you can discern emotions 
D)  you can just talk to the people you want

Question 2

According to the text, information transmitted through grapevines is often ______.

Accepted Answer

A)  noise and misinformation 
B)  rumor and gossip 
C)  truth and policy 
D)  important and strategic 
A)  noise and misinformation 
B)  rumor and gossip 
C)  truth and policy 
D)  important and strategic

Question 3

Cross-cultural communication ______.

Accepted Answer

A)  compares one culture to another 
B)  is similar to the grapevine 
C)  is not a critical consideration 
D)  focuses on the behavior of two individuals' communication patterns 
A)  compares one culture to another 
B)  is similar to the grapevine 
C)  is not a critical consideration 
D)  focuses on the behavior of two individuals' communication patterns

Question 4

Which of the following statements are true regarding organizational communication?

Accepted Answer

A)  Communication is less important than most skills for negotiating the best deals. 
B)  Negative organizational communication relates to job performance and satisfaction. 
C)  Organizational communication has been referred to as the "social glue that ties organizations together." 
D)  Organizational communication is a specialized field today and emerged as a scientific discipline in the early 1800s. 
A)  Communication is less important than most skills for negotiating the best deals. 
B)  Negative organizational communication relates to job performance and satisfaction. 
C)  Organizational communication has been referred to as the "social glue that ties organizations together." 
D)  Organizational communication is a specialized field today and emerged as a scientific discipline in the early 1800s.

Question 5

Another term for e-mail etiquette is ______.

Accepted Answer

A)  rules of order 
B)  grapevine 
C)  netiquette 
D)  spam protocol 
A)  rules of order 
B)  grapevine 
C)  netiquette 
D)  spam protocol

Question 6

______ is the creation and maintenance of organizational systems that result in organized action toward goals.

Accepted Answer

A)  Active listening 
B)  Framing 
C)  Nonverbal communication 
D)  Strategic leadership 
A)  Active listening 
B)  Framing 
C)  Nonverbal communication 
D)  Strategic leadership

Question 7

A recent study of recruiters using Facebook to assess job applicants found ______.

Accepted Answer

A)  employers preferred resumes 
B)  performance was strongly related to the initial assessment 
C)  there was racial and gender bias 
D)  turnover was related to initial assessment 
A)  employers preferred resumes 
B)  performance was strongly related to the initial assessment 
C)  there was racial and gender bias 
D)  turnover was related to initial assessment

Question 8

Which of the following selects a desired message out of a set of possible messages that may consist of written or spoken words, pictures, music, or combinations of these?

Accepted Answer

A)  sender 
B)  receiver 
C)  channel 
D)  noise 
A)  sender 
B)  receiver 
C)  channel 
D)  noise

Question 9

The communication apprehension that affects a person's ability to communicate with others across a variety of situations is known as ______.

Accepted Answer

A)  State-based 
B)  Trait-based 
C)  Anxiety-based 
D)  Fear-based 
A)  State-based 
B)  Trait-based 
C)  Anxiety-based 
D)  Fear-based

Question 10

The grapevine is always negative.

Accepted Answer

A) True 
 B)False

Question 11

Compare and contrast different forms of communication networks.

Accepted Answer

Communication flows through relatively r

Question 12

Research has found that the volume of e-mail sent and received is positively related to ______.

Accepted Answer

A)  job satisfaction 
B)  performance appraisals 
C)  job performance 
D)  reduced time working 
A)  job satisfaction 
B)  performance appraisals 
C)  job performance 
D)  reduced time working

Question 13

Research has found that the negotiators who practiced the best initial communication received ______.

Accepted Answer

A)  Longer interviews 
B)  Better compensation packages 
C)  More attention 
D)  Fewer second interview callbacks 
A)  Longer interviews 
B)  Better compensation packages 
C)  More attention 
D)  Fewer second interview callbacks

Question 14

Which of the following is an individual's level of fear or anxiety with either real or anticipated communication with another person or persons?

Accepted Answer

A)  perceptual biases 
B)  communication apprehension 
C)  motivational deficiencies 
D)  noise 
A)  perceptual biases 
B)  communication apprehension 
C)  motivational deficiencies 
D)  noise

Question 15

Research has indicated that the choice of communication medium affects both ______.

Accepted Answer

A)  encoder and decoder 
B)  the noise and incentives 
C)  the urgency and task 
D)  the attitudes and behaviors of the receiver 
A)  encoder and decoder 
B)  the noise and incentives 
C)  the urgency and task 
D)  the attitudes and behaviors of the receiver

Question 16

Which of the following is an example of noise in the communication process?

Accepted Answer

A)  message 
B)  perceptual biases 
C)  encoder 
D)  decoder 
A)  message 
B)  perceptual biases 
C)  encoder 
D)  decoder

Question 17

Today, for most organizations, having a social media plan is an essential business strategy which means that ______.

Accepted Answer

A)  social media will significantly impact organizational behavior 
B)  cyberloafing will require constant management attention 
C)  we can reduce our reliance on non-verbal communication 
D)  it will only impact us on the organizational level 
A)  social media will significantly impact organizational behavior 
B)  cyberloafing will require constant management attention 
C)  we can reduce our reliance on non-verbal communication 
D)  it will only impact us on the organizational level

Question 18

The ability to shape the meaning of a subject, and judge its character and significance, is known as ______.

Accepted Answer

A)  active listening 
B)  framing 
C)  nonverbal communication 
D)  strategic leadership 
A)  active listening 
B)  framing 
C)  nonverbal communication 
D)  strategic leadership

Question 19

The communication the sender transmits in the Shannon-Weaver communication process is ______.

Accepted Answer

A)  verbal only 
B)  unaffected by noise 
C)  includes verbal and nonverbal elements 
D)  affected by the channel selected 
A)  verbal only 
B)  unaffected by noise 
C)  includes verbal and nonverbal elements 
D)  affected by the channel selected

Question 20

Wes heard a rumor that layoffs may be on the horizon in his organization and shares this information with his team member Cathy. This is an example of ______.

Accepted Answer

A)  upward communication 
B)  the grapevine 
C)  boundary spanning 
D)  downward communication 
A)  upward communication 
B)  the grapevine 
C)  boundary spanning 
D)  downward communication

Videoconferencing is advantageous because ______.

According to the text, information transmitted through grapevines is often ______.

Cross-cultural communication ______.

Which of the following statements are true regarding organizational communication?

Another term for e-mail etiquette is ______.

______ is the creation and maintenance of organizational systems that result in organized action toward goals.

A recent study of recruiters using Facebook to assess job applicants found ______.

Which of the following selects a desired message out of a set of possible messages that may consist of written or spoken words, pictures, music, or combinations of these?

The communication apprehension that affects a person's ability to communicate with others across a variety of situations is known as ______.

The grapevine is always negative.

Compare and contrast different forms of communication networks.

Research has found that the volume of e-mail sent and received is positively related to ______.

Research has found that the negotiators who practiced the best initial communication received ______.

Which of the following is an individual's level of fear or anxiety with either real or anticipated communication with another person or persons?

Research has indicated that the choice of communication medium affects both ______.

Which of the following is an example of noise in the communication process?

Today, for most organizations, having a social media plan is an essential business strategy which means that ______.

The ability to shape the meaning of a subject, and judge its character and significance, is known as ______.

The communication the sender transmits in the Shannon-Weaver communication process is ______.

Wes heard a rumor that layoffs may be on the horizon in his organization and shares this information with his team member Cathy. This is an example of ______.

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters

Exam 12: Organizational Communication

Videoconferencing is advantageous because ______.

According to the text, information transmitted through grapevines is often ______.

Cross-cultural communication ______.

Which of the following statements are true regarding organizational communication?

Another term for e-mail etiquette is ______.

______ is the creation and maintenance of organizational systems that result in organized action toward goals.

A recent study of recruiters using Facebook to assess job applicants found ______.

Which of the following selects a desired message out of a set of possible messages that may consist of written or spoken words, pictures, music, or combinations of these?

The communication apprehension that affects a person's ability to communicate with others across a variety of situations is known as ______.

The grapevine is always negative.

Compare and contrast different forms of communication networks.

Research has found that the volume of e-mail sent and received is positively related to ______.

Research has found that the negotiators who practiced the best initial communication received ______.

Which of the following is an individual's level of fear or anxiety with either real or anticipated communication with another person or persons?

Research has indicated that the choice of communication medium affects both ______.

Which of the following is an example of noise in the communication process?

Today, for most organizations, having a social media plan is an essential business strategy which means that ______.

The ability to shape the meaning of a subject, and judge its character and significance, is known as ______.

The communication the sender transmits in the Shannon-Weaver communication process is ______.

Wes heard a rumor that layoffs may be on the horizon in his organization and shares this information with his team member Cathy. This is an example of ______.

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters