Question 1

Which of the following refers to individuals in an organization who link the organization's internal networks and/or external constituents together?

Accepted Answer

A)  liaisons 
B)  central players 
C)  communication hubs 
D)  boundary spanners 
A)  liaisons 
B)  central players 
C)  communication hubs 
D)  boundary spanners

Question 2

In which of the following communication networks does each person communicate with two others who are adjacent to them?

Accepted Answer

A)  circle 
B)  wheel 
C)  chain 
D)  all-channel 
A)  circle 
B)  wheel 
C)  chain 
D)  all-channel

Question 3

Describe how to communicate effectively across cultures.

Accepted Answer

The ability to communicate effectively w

Question 4

E-mail has become a primary mode for communication in organizations.

Accepted Answer

A) True 
 B)False

Question 5

Due to noise and communication barriers, it is important for the receiver of a communication to provide feedback to the sender to ensure that the communicated message was understood correctly. This can be accomplished through ______.

Accepted Answer

A)  active listening 
B)  acronyms 
C)  slang 
D)  medium 
A)  active listening 
B)  acronyms 
C)  slang 
D)  medium

Question 6

Which of the following statements is true about communication apprehension?

Accepted Answer

A)  People with high communication apprehension are likely to seek more advice or assistance from their managers. 
B)  People with high communication apprehension may seek jobs with lower communication requirements. 
C)  Communication apprehension is positively associated with individuals' perceptions of their adaptability. 
D)  Communication apprehension is positively related to the quantity and quality of communication. 
A)  People with high communication apprehension are likely to seek more advice or assistance from their managers. 
B)  People with high communication apprehension may seek jobs with lower communication requirements. 
C)  Communication apprehension is positively associated with individuals' perceptions of their adaptability. 
D)  Communication apprehension is positively related to the quantity and quality of communication.

Question 7

Communication skills are essential for a leader to be effective because leaders manage ______ for their followers.

Accepted Answer

A)  voice 
B)  meaning 
C)  downward communication 
D)  silence 
A)  voice 
B)  meaning 
C)  downward communication 
D)  silence

Question 8

A good way for the receiver to provide feedback to the sender to ensure that the communicated message was understood correctly is via active listening.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is the process by which employees communicate with others who are lower in the organizational hierarchy?

Accepted Answer

A)  upward communication 
B)  downward communication 
C)  lateral communication 
D)  talking-down-to communication 
A)  upward communication 
B)  downward communication 
C)  lateral communication 
D)  talking-down-to communication

Question 10

Which of the following refers to how much influence one person has on the turn-taking process of speaking?

Accepted Answer

A)  vocal mirroring 
B)  conversational engagement 
C)  activity level 
D)  emphasis 
A)  vocal mirroring 
B)  conversational engagement 
C)  activity level 
D)  emphasis

Question 11

Olive is the dean of the business school, and she is meeting with all of the business faculty to discuss redesign of the School of Business, to implement some decisions, and to coordinate day-to-day activities going forward. This communication that Gail is engaging in is best described as ______.

Accepted Answer

A)  upward communication 
B)  lateral communication 
C)  internal communication 
D)  external communication 
A)  upward communication 
B)  lateral communication 
C)  internal communication 
D)  external communication

Question 12

Which of the following is one of the nine levels of differences on which cross-cultural communication can falter?

Accepted Answer

A)  how loud to talk 
B)  listenership 
C)  incoherence 
D)  directness 
A)  how loud to talk 
B)  listenership 
C)  incoherence 
D)  directness

Question 13

Research has shown that the first 5 minutes of a conversation are not as important as all of the rest of the time of the conversation.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is a component of active listening?

Accepted Answer

A)  It involves a lot of movement to maintain focus. 
B)  It demonstrates little nonverbal involvement. 
C)  It reflects the speaker's message using non-verbal paraphrasing. 
D)  It may include asking questions that encourage speakers to elaborate on his or her experiences. 
A)  It involves a lot of movement to maintain focus. 
B)  It demonstrates little nonverbal involvement. 
C)  It reflects the speaker's message using non-verbal paraphrasing. 
D)  It may include asking questions that encourage speakers to elaborate on his or her experiences.

Question 15

Which of the following refers to copying of the others' behaviors (e.g., body movements, facial expressions, or speech)?

Accepted Answer

A)  vocal mirroring 
B)  conversational engagement 
C)  activity level 
D)  emphasis 
A)  vocal mirroring 
B)  conversational engagement 
C)  activity level 
D)  emphasis

Question 16

Kanchan is giving a one-way presentation in her organizational behavior class on communication. She is using PowerPoint slides and videos. Which of the following in the Shannon-Weaver model of communication include her speech, the slides, and videos?

Accepted Answer

A)  message 
B)  channel 
C)  encoding 
D)  decoding 
A)  message 
B)  channel 
C)  encoding 
D)  decoding

Question 17

Beatrix is giving a one-way presentation in her organizational behavior class on communication. The other students in the class are which of the following in the Shannon-Weaver model of communication?

Accepted Answer

A)  message 
B)  encoder 
C)  sender 
D)  decoder 
A)  message 
B)  encoder 
C)  sender 
D)  decoder

Question 18

Which of the following refers to how much time a person is speaking during a conversation?

Accepted Answer

A)  vocal mirroring 
B)  emphasis 
C)  activity level 
D)  conversational engagement 
A)  vocal mirroring 
B)  emphasis 
C)  activity level 
D)  conversational engagement

Question 19

Which of the following was found as the number one type of incident to which respondents reported remaining silent?

Accepted Answer

A)  personal career issue or concern 
B)  experienced unfair treatment 
C)  concerns about a coworker's competence or performance 
D)  concerns about supervisor or management competence 
A)  personal career issue or concern 
B)  experienced unfair treatment 
C)  concerns about a coworker's competence or performance 
D)  concerns about supervisor or management competence

Question 20

Which of the following is the intentional withholding of meaningful information from management, which includes asking questions, expressing concerns, and offering suggestions?

Accepted Answer

A)  upward communication 
B)  voice 
C)  silence 
D)  e-harassment 
A)  upward communication 
B)  voice 
C)  silence 
D)  e-harassment

Which of the following refers to individuals in an organization who link the organization's internal networks and/or external constituents together?

In which of the following communication networks does each person communicate with two others who are adjacent to them?

Describe how to communicate effectively across cultures.

E-mail has become a primary mode for communication in organizations.

Due to noise and communication barriers, it is important for the receiver of a communication to provide feedback to the sender to ensure that the communicated message was understood correctly. This can be accomplished through ______.

Which of the following statements is true about communication apprehension?

Communication skills are essential for a leader to be effective because leaders manage ______ for their followers.

A good way for the receiver to provide feedback to the sender to ensure that the communicated message was understood correctly is via active listening.

Which of the following is the process by which employees communicate with others who are lower in the organizational hierarchy?

Which of the following refers to how much influence one person has on the turn-taking process of speaking?

Olive is the dean of the business school, and she is meeting with all of the business faculty to discuss redesign of the School of Business, to implement some decisions, and to coordinate day-to-day activities going forward. This communication that Gail is engaging in is best described as ______.

Which of the following is one of the nine levels of differences on which cross-cultural communication can falter?

Research has shown that the first 5 minutes of a conversation are not as important as all of the rest of the time of the conversation.

Which of the following is a component of active listening?

Which of the following refers to copying of the others' behaviors (e.g., body movements, facial expressions, or speech)?

Kanchan is giving a one-way presentation in her organizational behavior class on communication. She is using PowerPoint slides and videos. Which of the following in the Shannon-Weaver model of communication include her speech, the slides, and videos?

Beatrix is giving a one-way presentation in her organizational behavior class on communication. The other students in the class are which of the following in the Shannon-Weaver model of communication?

Which of the following refers to how much time a person is speaking during a conversation?

Which of the following was found as the number one type of incident to which respondents reported remaining silent?

Which of the following is the intentional withholding of meaningful information from management, which includes asking questions, expressing concerns, and offering suggestions?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters

Exam 12: Organizational Communication

Which of the following refers to individuals in an organization who link the organization's internal networks and/or external constituents together?

In which of the following communication networks does each person communicate with two others who are adjacent to them?

Describe how to communicate effectively across cultures.

E-mail has become a primary mode for communication in organizations.

Due to noise and communication barriers, it is important for the receiver of a communication to provide feedback to the sender to ensure that the communicated message was understood correctly. This can be accomplished through ______.

Which of the following statements is true about communication apprehension?

Communication skills are essential for a leader to be effective because leaders manage ______ for their followers.

A good way for the receiver to provide feedback to the sender to ensure that the communicated message was understood correctly is via active listening.

Which of the following is the process by which employees communicate with others who are lower in the organizational hierarchy?

Which of the following refers to how much influence one person has on the turn-taking process of speaking?

Olive is the dean of the business school, and she is meeting with all of the business faculty to discuss redesign of the School of Business, to implement some decisions, and to coordinate day-to-day activities going forward. This communication that Gail is engaging in is best described as ______.

Which of the following is one of the nine levels of differences on which cross-cultural communication can falter?

Research has shown that the first 5 minutes of a conversation are not as important as all of the rest of the time of the conversation.

Which of the following is a component of active listening?

Which of the following refers to copying of the others' behaviors (e.g., body movements, facial expressions, or speech)?

Kanchan is giving a one-way presentation in her organizational behavior class on communication. She is using PowerPoint slides and videos. Which of the following in the Shannon-Weaver model of communication include her speech, the slides, and videos?

Beatrix is giving a one-way presentation in her organizational behavior class on communication. The other students in the class are which of the following in the Shannon-Weaver model of communication?

Which of the following refers to how much time a person is speaking during a conversation?

Which of the following was found as the number one type of incident to which respondents reported remaining silent?

Which of the following is the intentional withholding of meaningful information from management, which includes asking questions, expressing concerns, and offering suggestions?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters