Question 1

Cross-cultural communication ______.

Accepted Answer

A)  is now more important than ever 
B)  is similar to the grapevine 
C)  is not a critical consideration 
D)  focuses on the behavior of two individuals' communication patterns 
A)  is now more important than ever 
B)  is similar to the grapevine 
C)  is not a critical consideration 
D)  focuses on the behavior of two individuals' communication patterns

Question 2

Sonya realizes that she suffers from communication apprehension. Which of the following is recommended to help her overcome this communication barrier?

Accepted Answer

A)  find a job that she will not have to talk as much in 
B)  take assertiveness training 
C)  find someone who can talk for her 
D)  avoid workplace conversations 
A)  find a job that she will not have to talk as much in 
B)  take assertiveness training 
C)  find someone who can talk for her 
D)  avoid workplace conversations

Question 3

Jada sends and receives electronic communication via her mobile device to her colleagues and subordinates. Jada is communicating via ______.

Accepted Answer

A)  social networking 
B)  telegraph 
C)  faxes 
D)  text messages 
A)  social networking 
B)  telegraph 
C)  faxes 
D)  text messages

Question 4

The communication apprehension that is triggered by specific situations, such as being required to give a speech, is known as ______.

Accepted Answer

A)  State-based 
B)  Trait-based 
C)  Anxiety-based 
D)  Fear-based 
A)  State-based 
B)  Trait-based 
C)  Anxiety-based 
D)  Fear-based

Question 5

Which of the following is translating what is seen and heard into an understanding of the message?

Accepted Answer

A)  noise 
B)  decoder 
C)  encoder 
D)  sender 
A)  noise 
B)  decoder 
C)  encoder 
D)  sender

Question 6

Jim is concerned about nonverbal communication issues related to cross-cultural communication. He should know ______.

Accepted Answer

A)  nonverbal communication is the same no matter which country or culture you find yourself in 
B)  in certain Arabic cultures, it may be viewed as rude and intrusive to look into another person's eyes 
C)  people are more comfortable standing farther away in Japan than in the United States or Venezuela 
D)  in the United States, not making eye contact is a sign of respect 
A)  nonverbal communication is the same no matter which country or culture you find yourself in 
B)  in certain Arabic cultures, it may be viewed as rude and intrusive to look into another person's eyes 
C)  people are more comfortable standing farther away in Japan than in the United States or Venezuela 
D)  in the United States, not making eye contact is a sign of respect

Question 7

Which of the following is any communication barrier that may affect how a person interprets a message?

Accepted Answer

A)  sender 
B)  receiver 
C)  channel 
D)  noise 
A)  sender 
B)  receiver 
C)  channel 
D)  noise

Question 8

Outline the communication process.

Accepted Answer

Organizational communication is "the pro

Question 9

Organizational communication has been referred to as the social glue that ties organizations together.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the process by which employees communicate with others who are higher in the organizational hierarchy?

Accepted Answer

A)  upward communication 
B)  downward communication 
C)  lateral communication 
D)  brownnosing 
A)  upward communication 
B)  downward communication 
C)  lateral communication 
D)  brownnosing

Question 11

Which of the following refers to the variation in the person's tone, stress, and rhythm in a conversation?

Accepted Answer

A)  vocal mirroring 
B)  emphasis 
C)  activity level 
D)  conversational engagement 
A)  vocal mirroring 
B)  emphasis 
C)  activity level 
D)  conversational engagement

Question 12

Which of the following is true regarding active listening?

Accepted Answer

A)  It shows little respect. 
B)  It encourages more one-way communication. 
C)  It is a powerful tool used by effective salespeople. 
D)  It allows leaders to deliver one message effectively. 
A)  It shows little respect. 
B)  It encourages more one-way communication. 
C)  It is a powerful tool used by effective salespeople. 
D)  It allows leaders to deliver one message effectively.

Question 13

Another term for colloquial terms is ______.

Accepted Answer

A)  obscenities 
B)  acronyms 
C)  slang 
D)  medium 
A)  obscenities 
B)  acronyms 
C)  slang 
D)  medium

Question 14

Leaving a poorly planned meeting, Ryan says, "That was so helpful" as he rolls his eyes and shakes his head. Ryan is using ______ to express his opinion that the meeting was ineffective.

Accepted Answer

A)  communication apprehension 
B)  active listening 
C)  framing 
D)  nonverbal communication 
A)  communication apprehension 
B)  active listening 
C)  framing 
D)  nonverbal communication

Question 15

The pattern in which communication flows in organizations can be referred to as ______.

Accepted Answer

A)  communication linkages 
B)  communication systems 
C)  communication networks 
D)  communication grids 
A)  communication linkages 
B)  communication systems 
C)  communication networks 
D)  communication grids

Question 16

Ron is providing some training to his subordinates regarding new policies and procedures in his production team. This can best be described as ______.

Accepted Answer

A)  miscommunication 
B)  lateral communication 
C)  downward communication 
D)  upward communication 
A)  miscommunication 
B)  lateral communication 
C)  downward communication 
D)  upward communication

Question 17

______ is the sending and receiving of thoughts and feelings without speaking.

Accepted Answer

A)  Power distance 
B)  Nonverbal communication 
C)  Listening 
D)  Hearing 
A)  Power distance 
B)  Nonverbal communication 
C)  Listening 
D)  Hearing

Question 18

Which of the following refers to e-mail or other electronic communication directed at a specific person that causes substantial emotional distress and serves no legitimate purpose?

Accepted Answer

A)  e-harassment 
B)  netiquette 
C)  grapevine 
D)  downward communication 
A)  e-harassment 
B)  netiquette 
C)  grapevine 
D)  downward communication

Question 19

Which of the following refers to the communication transactions between individuals and/or groups at various levels and in different areas of specialization that are intended to design and redesign organizations, to implement designs, and to coordinate day-to-day activities?

Accepted Answer

A)  upward communication 
B)  internal communication 
C)  external communication 
D)  downward communication 
A)  upward communication 
B)  internal communication 
C)  external communication 
D)  downward communication

Question 20

The star or all-channel communication network is the most centralized of the communication network shapes.

Accepted Answer

A) True 
 B)False

Cross-cultural communication ______.

Sonya realizes that she suffers from communication apprehension. Which of the following is recommended to help her overcome this communication barrier?

Jada sends and receives electronic communication via her mobile device to her colleagues and subordinates. Jada is communicating via ______.

The communication apprehension that is triggered by specific situations, such as being required to give a speech, is known as ______.

Which of the following is translating what is seen and heard into an understanding of the message?

Jim is concerned about nonverbal communication issues related to cross-cultural communication. He should know ______.

Which of the following is any communication barrier that may affect how a person interprets a message?

Outline the communication process.

Organizational communication has been referred to as the social glue that ties organizations together.

Which of the following is the process by which employees communicate with others who are higher in the organizational hierarchy?

Which of the following refers to the variation in the person's tone, stress, and rhythm in a conversation?

Which of the following is true regarding active listening?

Another term for colloquial terms is ______.

Leaving a poorly planned meeting, Ryan says, "That was so helpful" as he rolls his eyes and shakes his head. Ryan is using ______ to express his opinion that the meeting was ineffective.

The pattern in which communication flows in organizations can be referred to as ______.

Ron is providing some training to his subordinates regarding new policies and procedures in his production team. This can best be described as ______.

______ is the sending and receiving of thoughts and feelings without speaking.

Which of the following refers to e-mail or other electronic communication directed at a specific person that causes substantial emotional distress and serves no legitimate purpose?

Which of the following refers to the communication transactions between individuals and/or groups at various levels and in different areas of specialization that are intended to design and redesign organizations, to implement designs, and to coordinate day-to-day activities?

The star or all-channel communication network is the most centralized of the communication network shapes.

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters

Exam 12: Organizational Communication

Cross-cultural communication ______.

Sonya realizes that she suffers from communication apprehension. Which of the following is recommended to help her overcome this communication barrier?

Jada sends and receives electronic communication via her mobile device to her colleagues and subordinates. Jada is communicating via ______.

The communication apprehension that is triggered by specific situations, such as being required to give a speech, is known as ______.

Which of the following is translating what is seen and heard into an understanding of the message?

Jim is concerned about nonverbal communication issues related to cross-cultural communication. He should know ______.

Which of the following is any communication barrier that may affect how a person interprets a message?

Outline the communication process.

Organizational communication has been referred to as the social glue that ties organizations together.

Which of the following is the process by which employees communicate with others who are higher in the organizational hierarchy?

Which of the following refers to the variation in the person's tone, stress, and rhythm in a conversation?

Which of the following is true regarding active listening?

Another term for colloquial terms is ______.

Leaving a poorly planned meeting, Ryan says, "That was so helpful" as he rolls his eyes and shakes his head. Ryan is using ______ to express his opinion that the meeting was ineffective.

The pattern in which communication flows in organizations can be referred to as ______.

Ron is providing some training to his subordinates regarding new policies and procedures in his production team. This can best be described as ______.

______ is the sending and receiving of thoughts and feelings without speaking.

Which of the following refers to e-mail or other electronic communication directed at a specific person that causes substantial emotional distress and serves no legitimate purpose?

Which of the following refers to the communication transactions between individuals and/or groups at various levels and in different areas of specialization that are intended to design and redesign organizations, to implement designs, and to coordinate day-to-day activities?

The star or all-channel communication network is the most centralized of the communication network shapes.

What Is Organizational Behavior?

Personality and Person–Environment Fit

Emotions and Moods

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters