Question 1

Research by Baron and Kalsher showed that performance could be enhanced by:

Accepted Answer

A) Up-tempo music 
B) Pleasant fragrance 
C) Lowering air temperature 
D) Bright light 
A) Up-tempo music 
B) Pleasant fragrance 
C) Lowering air temperature 
D) Bright light

Question 2

The real advances of modern information technology come from:

Accepted Answer

A) A reduced use of paper 
B) Speeding up existing communication processes 
C) The ability to communicate in new and different ways 
D) The ability for people to better express and understand each other 
A) A reduced use of paper 
B) Speeding up existing communication processes 
C) The ability to communicate in new and different ways 
D) The ability for people to better express and understand each other

Question 3

The process by which people interpret the perceived causes of behaviour in others in an effort to make sense of their behaviour and intentions is explained by:

Accepted Answer

A) Attribution theory 
B) Consistency 
C) Perception 
D) Attrition 
A) Attribution theory 
B) Consistency 
C) Perception 
D) Attrition

Question 4

Person perception differs from the perception of objects because:

Accepted Answer

A) It is active in impression management 
B) It is a continually dynamic and changing process 
C) The perceiver is part of the process and will influence and be influenced by other people in the situation 
D) All of these 
A) It is active in impression management 
B) It is a continually dynamic and changing process 
C) The perceiver is part of the process and will influence and be influenced by other people in the situation 
D) All of these

Question 5

"People see what they want to see." This statement implies that our perceptions are strongly influenced by:

Accepted Answer

A) Closure 
B) Sensory deprivation 
C) Motivation 
D) Perceptual conflict 
A) Closure 
B) Sensory deprivation 
C) Motivation 
D) Perceptual conflict

Question 6

Difficulties that remain with new electronic office systems are:

Accepted Answer

A) Loss of records in the paperless office 
B) Information overload 
C) The dehumanizing effect of electronic equipment 
D) All of these 
A) Loss of records in the paperless office 
B) Information overload 
C) The dehumanizing effect of electronic equipment 
D) All of these

Question 7

The organizing tendency in perception, which is illustrated by seeing objects as standing out from the background, is called:

Accepted Answer

A) Figure/background perception 
B) Interposition 
C) Closure 
D) Set 
A) Figure/background perception 
B) Interposition 
C) Closure 
D) Set

Question 8

The vestibular system maintains our sense of:

Accepted Answer

A) Balance and movement 
B) Direction 
C) Light and dark 
D) Hearing and balance 
A) Balance and movement 
B) Direction 
C) Light and dark 
D) Hearing and balance

Question 9

New technology (digital tools: online labour platforms) will exert growing influ-ence on

Accepted Answer

A) Personnel selection 
B) Management development 
C) Motivation of staff 
D) All of these 
A) Personnel selection 
B) Management development 
C) Motivation of staff 
D) All of these

Question 10

According to Cooper, colleagues are often said to be using e-mails as:

Accepted Answer

A) A poor substitute for face-to-face communication 
B) A way to communicate formal information 
C) A way to evoke conflict 
D) An appropriate medium to entertain themselves 
A) A poor substitute for face-to-face communication 
B) A way to communicate formal information 
C) A way to evoke conflict 
D) An appropriate medium to entertain themselves

Question 11

Perception consists of:

Accepted Answer

A) Information at the elementary sensory level 
B) Sensory reduction of impulses in the nervous system 
C) The process of interpreting sensations and giving them meaning 
D) The processes in the brain that underlie sensation 
A) Information at the elementary sensory level 
B) Sensory reduction of impulses in the nervous system 
C) The process of interpreting sensations and giving them meaning 
D) The processes in the brain that underlie sensation

Question 12

Nonverbal communication concerns:

Accepted Answer

A) Emphasis and intonation that we put on words 
B) Physical distance between sender and receiver 
C) Facial expressions 
D) All of these 
A) Emphasis and intonation that we put on words 
B) Physical distance between sender and receiver 
C) Facial expressions 
D) All of these

Question 13

"A one-way communication system with a delayed response" describes:

Accepted Answer

A) Communication in small groups 
B) The spoken word 
C) Nonverbal communication 
D) Written communication 
A) Communication in small groups 
B) The spoken word 
C) Nonverbal communication 
D) Written communication

Question 14

One can increase the effectiveness of the feedback process by:

Accepted Answer

A) Keeping feedback personal 
B) Ensuring control 
C) Using long time intervals 
D) None of these 
A) Keeping feedback personal 
B) Ensuring control 
C) Using long time intervals 
D) None of these

Research by Baron and Kalsher showed that performance could be enhanced by:

The real advances of modern information technology come from:

The process by which people interpret the perceived causes of behaviour in others in an effort to make sense of their behaviour and intentions is explained by:

Person perception differs from the perception of objects because:

"People see what they want to see." This statement implies that our perceptions are strongly influenced by:

Difficulties that remain with new electronic office systems are:

The organizing tendency in perception, which is illustrated by seeing objects as standing out from the background, is called:

The vestibular system maintains our sense of:

New technology (digital tools: online labour platforms) will exert growing influ-ence on

According to Cooper, colleagues are often said to be using e-mails as:

Perception consists of:

Nonverbal communication concerns:

"A one-way communication system with a delayed response" describes:

One can increase the effectiveness of the feedback process by:

Historical Influences and Research Methodology

Personality and Intelligence

Psychological Testing, Selection, and Appraisal

Motivation, Job Design, and Extrinsic Rewards

Learning, Memory, and Training

Individual Decision Making and Creativity

Attitudes, Values, Job Satisfaction, and Commitment

Groups

Team Building

Leadership and Management Style

Power, Politics, and Conflict

Organizational Structure and Design

Organizational Culture

Organizational Change and Development

Health and Work: Stress

Filters

Exam 5: Perception and Communication

Research by Baron and Kalsher showed that performance could be enhanced by:

The real advances of modern information technology come from:

The process by which people interpret the perceived causes of behaviour in others in an effort to make sense of their behaviour and intentions is explained by:

Person perception differs from the perception of objects because:

"People see what they want to see." This statement implies that our perceptions are strongly influenced by:

Difficulties that remain with new electronic office systems are:

The organizing tendency in perception, which is illustrated by seeing objects as standing out from the background, is called:

The vestibular system maintains our sense of:

New technology (digital tools: online labour platforms) will exert growing influ-ence on

According to Cooper, colleagues are often said to be using e-mails as:

Perception consists of:

Nonverbal communication concerns:

"A one-way communication system with a delayed response" describes:

One can increase the effectiveness of the feedback process by:

Historical Influences and Research Methodology

Personality and Intelligence

Psychological Testing, Selection, and Appraisal

Motivation, Job Design, and Extrinsic Rewards

Learning, Memory, and Training

Individual Decision Making and Creativity

Attitudes, Values, Job Satisfaction, and Commitment

Groups

Team Building

Leadership and Management Style

Power, Politics, and Conflict

Organizational Structure and Design

Organizational Culture

Organizational Change and Development

Health and Work: Stress

Filters