Exam 5: Methods of Evaluation

You are working for an office supply store on their website. They want to redesign their main navigation menu listing all of their products. Describe how you would create and conducts a card sort to examine this. How would you summarize your results?

The following are all types of closed-ended questions one might find in a questionnaire except:

An interview with multiple people, that have something in common, at the same time is called:

_________ knowledge is difficult to verbalize while __________ knowledge is easy to verbalize.

For the same office supply store in #3, create three usability test tasks that you could use to assess the usability of the new site navigation. List what measures you would gather after each task and at the end of the entire test.

Human error identification (HEI) is a technique used to identify potential sources of error at each task and subtask of a:

Explaining how to ride a bike taps into a person's

Interviews sometimes suffer from intentional or unintentional cues within the environment that suggest how a respondent should answer. These cues are called:

Compare a heuristic evaluation to a usability test. What are the benefits of each?

A typical Likert-scale has:

Two methods discussed in the chapter to evaluate the ease of use of a software application interface are:

________________________ is a methodology that gathers knowledge from individuals.

List Nielsen's 10 heuristics along with an example.

Define interview, questionnaire, and focus group.

A leading question in a questionnaire is:

Compare and contrast interview, questionnaire, and focus group techniques of information gathering. Describe the pros and cons of each.

Browsing the internet for a visually impaired user:

Variations to traditional usability testing that is done face-to-face with a single user include:

One way to convince corporate executives to conduct usability testing, or other Human Factors methods, is to: