Exam 5: Procedures

Older computers are being decommissioned by the HR department. The HR manager is trying to save some components for newer PCs that are being built and wants to reuse the power supply. Is there a potential problem with placing older power supplies in newer computers? Choose all that apply.

You here a rattle in an employee's computer and you open the case while the computer is still running. You notice a loose cable and reach in to tighten the connection. The fan is also making a noise so you use WD-40 to lubricate the fan. What safety errors have you just committed? Choose all that apply.

One of your offsite offices is complaining that part of their wireless network is slow. Once you arrive at their site, you determine one of the access points is receiving 12 Mbps but should be receiving 24 Mbps. The access point is near the office break area. What is the possible reason?

A new PC technician discovers a computer on the business network that contains pirated software. Upon reporting the discovery to her boss, the PC technician is told to restrict access to the PC, leave it on, and wait for the boss to arrive. This is an example of what concept?

An employee in the maintenance department says her old CRT monitor has a distorted image. You visit her station and find the image on her monitor is jittery and distorted. You also notice a number of electric components and motors on her desk. What could be causing the distorted images?

Which of the following cannot be thrown in the normal trash and should be thrown away or recycled according to special guidelines?

Which of the following factors contributes to ESD?

The fan on a desktop computer's power supply goes bad. What is the most appropriate way to remedy the situation?

What is the proper procedure for fixing a CRT monitor?

A user calls you complaining of an issue with his computer. How would you gather more information to get to the bottom of the problem?

A user calls you at the helpdesk and informs you of something not working correctly. After two minutes of chatting with the user, you know the issue, but the user is still providing you with background information on themselves and the system. How should you approach this situation?

A new maintenance worker sends a support ticket that recently his connection to the Internet "comes and goes." You go to his computer station and find his CAT5e cable was recently run next to the power cable. What do you think is causing the problem?

The following are all ESD prevention measures, except:

You are working on a system issue at a client's site and notice that the resolution is taking you longer than you anticipated. As a result, you know you will be late to your next appointment. What is the best way to deal with this situation?

You have several home office visits scheduled for the day. Midway through your appointments you encounter an issue that will take longer to repair than expected and you are already running late for the next appointment. What should you do?

The morning after a facilities crew cleans a user's office and workstation, the user complains that his eyes are irritated and hands are itchy when working near the computer. How should you respond?