Exam 5: Writing Business Messages

Abstract words should be completely avoided in business writing.

Abstract words are direct and can be easily visualized.

To avoid embarrassing blunders in language related to gender, race, ethnicity, age, or disability, use ________ language.

List at least two types of biased language and explain how to avoid each type.

The amount of jargon you use in a message should reflect your audience's level of familiarity with your topic.

You can emphasize key points by

"Our clients have become more knowledgeable, and we need to accommodate them" is a complex sentence.

If your audience is unfamiliar with you, you need to devote the initial part of your message to establishing ________-a measure of your believability based on how reliable you are and how much trust you evoke in others.

Clichés are a valuable tool in business writing, as readers find such words and phrases to be comfortable and familiar.

________ sentences express two or more independent but related thoughts of equal importance.

Style is the way you use words to achieve a certain ________, or overall impression.

"The evaluator noted several shortcomings" is written in the active voice.

The denotative meaning of a word is its dictionary definition.

Bragging about your company's accomplishments can be offensive to readers.

Briefly explain the difference between tone and style in business writing.

A typical paragraph contains the three basic elements of

Which of the following statements that would appear in a business letter best reflects the "you" attitude?

Good business letters use language that is as formal as possible and use proven terminology such as "please be advised that" and "attached please find."

What are the five most common techniques for developing paragraphs?

Replacing harsh, unpleasant terms with milder words, or ________, can avoid negative connotations for your audience.