Question 1

You are scheduled to discuss a negative performance evaluation with one of the employees you supervise. How can you emphasize the positive during your conversation?

Accepted Answer

In cases like this, it is best to emphas

Question 2

A piece of text copied from the main body of the document and formatted as a large, eye-catching visual element is known as a

Accepted Answer

A)  style sheet. 
B)  pull quote. 
C)  template. 
D)  boilerplate. 
A)  style sheet. 
B)  pull quote. 
C)  template. 
D)  boilerplate.

Question 3

Briefly explain the difference between the active voice and the passive voice. Include an example of each one.

Accepted Answer

You are using the active voice when the

Question 4

Being too modest can reduce your credibility with your audience.

Accepted Answer

A) True 
 B)False

Question 5

Select the sentence with the best "you" attitude:

Accepted Answer

A)  Because your report was poorly written, we cannot accept it. 
B)  When we receive a report that is professional, we can act on your recommendations. 
C)  Your report failed to meet company requirements. 
D)  Once your application is complete, you should receive a response within two weeks. 
A)  Because your report was poorly written, we cannot accept it. 
B)  When we receive a report that is professional, we can act on your recommendations. 
C)  Your report failed to meet company requirements. 
D)  Once your application is complete, you should receive a response within two weeks.

Question 6

Explain what it means to choose "words that communicate well," then list four techniques for selecting the best words when writing business messages.

Accepted Answer

Choosing words that communicate means fi

Question 7

When developing paragraphs, you should use only one method within each paragraph and throughout a document.

Accepted Answer

A) True 
 B)False

Question 8

The rules of grammar and usage do not change over time.

Accepted Answer

A) True 
 B)False

Question 9

When you want to develop a paragraph by showing how a general idea is broken into specific categories, which of these methods would you use?

Accepted Answer

A)  Illustration 
B)  Cause and effect 
C)  Comparison and contrast 
D)  Classification 
A)  Illustration 
B)  Cause and effect 
C)  Comparison and contrast 
D)  Classification

Question 10

Coherence between thoughts is achieved through the use of transitional words and phrases.

Accepted Answer

A) True 
 B)False

Question 11

Define bias-free language.

Accepted Answer

Bias-free language avoids word

Question 12

Using humor in business messages is

Accepted Answer

A)  usually not effective, and is always inappropriate for formal and intercultural messages. 
B)  an effective way to build strong relationships with clients you are not familiar with. 
C)  appropriate for external messages, but never for internal. 
D)  none of the above. 
A)  usually not effective, and is always inappropriate for formal and intercultural messages. 
B)  an effective way to build strong relationships with clients you are not familiar with. 
C)  appropriate for external messages, but never for internal. 
D)  none of the above.

Question 13

Skilled business writers avoid complex sentences altogether.

Accepted Answer

A) True 
 B)False

Question 14

When delivering negative news, it is misleading to emphasize any positive aspects of the situation.

Accepted Answer

A) True 
 B)False

Question 15

The ________ meaning of a word is its literal, dictionary meaning, whereas the ________ meaning includes all the associations and feelings it evokes.

Accepted Answer

denotative

Question 16

Plain language is a style of writing

Accepted Answer

A)  aimed primarily at readers for whom English is a second language. 
B)  inappropriate for business communication. 
C)  designed to make complex materials more understandable to the audience. 
D)  used only for casual correspondence. 
A)  aimed primarily at readers for whom English is a second language. 
B)  inappropriate for business communication. 
C)  designed to make complex materials more understandable to the audience. 
D)  used only for casual correspondence.

Question 17

The casual, acronym-laden language used in text messaging and IM is

Accepted Answer

A)  generally considered inappropriate and unprofessional in business. 
B)  a good way to display your technical savvy to coworkers and managers. 
C)  accepted and even appreciated among today's busy professionals. 
D)  none of the above. 
A)  generally considered inappropriate and unprofessional in business. 
B)  a good way to display your technical savvy to coworkers and managers. 
C)  accepted and even appreciated among today's busy professionals. 
D)  none of the above.

Question 18

Which of the following words are the most abstract?

Accepted Answer

A)  Software, code, signal 
B)  Kick, move, walk 
C)  Productivity, excellence, motivation 
D)  Two, contract, performance 
A)  Software, code, signal 
B)  Kick, move, walk 
C)  Productivity, excellence, motivation 
D)  Two, contract, performance

Question 19

Which type of software feature inserts a ready-made block of text when you type the first few characters?

Accepted Answer

A)  Autocorrection 
B)  Mail merge 
C)  Machine translation 
D)  Autocompletion 
A)  Autocorrection 
B)  Mail merge 
C)  Machine translation 
D)  Autocompletion

Question 20

List at least three guidelines to follow if you want to achieve a conversational tone in business messages.

Accepted Answer

(1) Understand the difference between te

Exam 5: Writing Business Messages

You are scheduled to discuss a negative performance evaluation with one of the employees you supervise. How can you emphasize the positive during your conversation?

A piece of text copied from the main body of the document and formatted as a large, eye-catching visual element is known as a

Briefly explain the difference between the active voice and the passive voice. Include an example of each one.

Being too modest can reduce your credibility with your audience.

Select the sentence with the best "you" attitude:

Explain what it means to choose "words that communicate well," then list four techniques for selecting the best words when writing business messages.

When developing paragraphs, you should use only one method within each paragraph and throughout a document.

The rules of grammar and usage do not change over time.

When you want to develop a paragraph by showing how a general idea is broken into specific categories, which of these methods would you use?

Coherence between thoughts is achieved through the use of transitional words and phrases.

Define bias-free language.

Using humor in business messages is

Skilled business writers avoid complex sentences altogether.

When delivering negative news, it is misleading to emphasize any positive aspects of the situation.

The ________ meaning of a word is its literal, dictionary meaning, whereas the ________ meaning includes all the associations and feelings it evokes.

Plain language is a style of writing

The casual, acronym-laden language used in text messaging and IM is

Which of the following words are the most abstract?

Which type of software feature inserts a ready-made block of text when you type the first few characters?

List at least three guidelines to follow if you want to achieve a conversational tone in business messages.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

The meaning of a word is its literal, dictionary meaning, whereas the meaning includes all the associations and feelings it evokes.