Question 1

An informal understanding that governs the behavior of members of a society or business

Accepted Answer

Social norm

Question 2

When an organization has a clear understanding of the type of culture they want to create, the process of recruiting, hiring, and retaining great talent becomes much easier.

Accepted Answer

A) True 
 B)False  True

Question 3

A worker whose primary task is the serving of customer needs

Accepted Answer

Service worker

Question 4

One way of collecting information about how well an organization is doing is through the use of identifiable employee feedback surveys.

Accepted Answer

A) True 
 B)False

Question 5

According to The Network for Business Sustainability, which of the following concentrates on current sustainability commitments or implementing sustainability initiatives?

Accepted Answer

A)  Fulfillment 
B)  Innovation 
C)  Formal processes 
D)  Informal processes 
A)  Fulfillment 
B)  Innovation 
C)  Formal processes 
D)  Informal processes

Question 6

Hiring decisions play only a minor role in the success of a company.

Accepted Answer

A) True 
 B)False

Question 7

Showing an employee how their efforts are making a difference is an example of:

Accepted Answer

A)  Diversity 
B)  Inclusion 
C)  Bias 
D)  Emotional engagement 
A)  Diversity 
B)  Inclusion 
C)  Bias 
D)  Emotional engagement

Question 8

The percentage of employees who leave an organization over a certain period of time (typically, one year)

Accepted Answer

Employee t

Question 9

A plan that establishes employment goals and enables new employees to learn how to be successful in their role

Accepted Answer

The answer of A plan that establishes employment goals and...

Question 10

Recognizing that each individual is unique and appreciating those differences

Accepted Answer

The answer of Recognizing that each individual is unique and...

Question 11

Which of the following could be considered an inappropriate interview question?

Accepted Answer

A)  Tell me your family situation. Who will take care of the children when they are home sick from school? 
B)  Tell me about a time when you tried to do something and you were not successful. How did you handle that? 
C)  Tell me about a time you had to deal with a difficult customer. What happened? 
D)  Tell me about a time when you had to make a difficult decision on the job. What did you do? 
A)  Tell me your family situation. Who will take care of the children when they are home sick from school? 
B)  Tell me about a time when you tried to do something and you were not successful. How did you handle that? 
C)  Tell me about a time you had to deal with a difficult customer. What happened? 
D)  Tell me about a time when you had to make a difficult decision on the job. What did you do?

Question 12

The process of listen to those individuals who are different than yourself is an example of:

Accepted Answer

A)  Diversity 
B)  Inclusion 
C)  Bias 
D)  Emotional engagement 
A)  Diversity 
B)  Inclusion 
C)  Bias 
D)  Emotional engagement

Question 13

A written statement of a company's purpose and values, which informs the company's decision-making and trade-off to both members of the company and the external community

Accepted Answer

The answer of A written statement of a company's purpose...

Question 14

Goals that seek to further the employee's career advancement

Accepted Answer

The answer of Goals that seek to further the employee's...

Question 15

A passion for sustainability is an easy trait to find in a potential employee.

Accepted Answer

A) True 
 B)False

Question 16

Where is the onboarding plan should an employee become comfortable with organizational culture?

Accepted Answer

A)  30 days 
B)  60 days 
C)  90 days 
D)  120 days 
A)  30 days 
B)  60 days 
C)  90 days 
D)  120 days

Question 17

The concept of knowledge workers change the concept of labor through which of the following?

Accepted Answer

A)  It created new profound respect for workers 
B)  It recognized employees as forms of human capital 
C)  It realized that employees produce economic value for an organization 
D)  All of the above 
A)  It created new profound respect for workers 
B)  It recognized employees as forms of human capital 
C)  It realized that employees produce economic value for an organization 
D)  All of the above

Question 18

Motivated employees do not need to know how their work is contributing to the greater good of the organization or their customers.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following can differentiate an organization from its competitors and influence the public's perception of the company's reputation?

Accepted Answer

A)  Vision statement 
B)  Mission statement 
C)  Sustainability report 
D)  Regulatory processes 
A)  Vision statement 
B)  Mission statement 
C)  Sustainability report 
D)  Regulatory processes

Question 20

The stock of knowledge, habits, social and personality attributes, including creativity, embodied in the ability to perform labor so as to produce economic value

Accepted Answer

The answer of The stock of knowledge, habits, social and...

An informal understanding that governs the behavior of members of a society or business

When an organization has a clear understanding of the type of culture they want to create, the process of recruiting, hiring, and retaining great talent becomes much easier.

A worker whose primary task is the serving of customer needs

One way of collecting information about how well an organization is doing is through the use of identifiable employee feedback surveys.

According to The Network for Business Sustainability, which of the following concentrates on current sustainability commitments or implementing sustainability initiatives?

Hiring decisions play only a minor role in the success of a company.

Showing an employee how their efforts are making a difference is an example of:

The percentage of employees who leave an organization over a certain period of time (typically, one year)

A plan that establishes employment goals and enables new employees to learn how to be successful in their role

Recognizing that each individual is unique and appreciating those differences

Which of the following could be considered an inappropriate interview question?

The process of listen to those individuals who are different than yourself is an example of:

A written statement of a company's purpose and values, which informs the company's decision-making and trade-off to both members of the company and the external community

Goals that seek to further the employee's career advancement

A passion for sustainability is an easy trait to find in a potential employee.

Where is the onboarding plan should an employee become comfortable with organizational culture?

The concept of knowledge workers change the concept of labor through which of the following?

Motivated employees do not need to know how their work is contributing to the greater good of the organization or their customers.

Which of the following can differentiate an organization from its competitors and influence the public's perception of the company's reputation?

The stock of knowledge, habits, social and personality attributes, including creativity, embodied in the ability to perform labor so as to produce economic value

Introducing Sustainable Tourism

Understanding Capital

Globalization, Localism, and Sustainability

Governance of Sustainable Tourism

The Sustainable Traveler

Mass Tourism

Alternative Tourism

Marketing for Sustainability

Supply and Value Chain Management

Certification

Visitor Management

The Future of Sustainable Tourism

Filters

Exam 11: Human Capital Management

An informal understanding that governs the behavior of members of a society or business

When an organization has a clear understanding of the type of culture they want to create, the process of recruiting, hiring, and retaining great talent becomes much easier.

A worker whose primary task is the serving of customer needs

One way of collecting information about how well an organization is doing is through the use of identifiable employee feedback surveys.

According to The Network for Business Sustainability, which of the following concentrates on current sustainability commitments or implementing sustainability initiatives?

Hiring decisions play only a minor role in the success of a company.

Showing an employee how their efforts are making a difference is an example of:

The percentage of employees who leave an organization over a certain period of time (typically, one year)

A plan that establishes employment goals and enables new employees to learn how to be successful in their role

Recognizing that each individual is unique and appreciating those differences

Which of the following could be considered an inappropriate interview question?

The process of listen to those individuals who are different than yourself is an example of:

A written statement of a company's purpose and values, which informs the company's decision-making and trade-off to both members of the company and the external community

Goals that seek to further the employee's career advancement

A passion for sustainability is an easy trait to find in a potential employee.

Where is the onboarding plan should an employee become comfortable with organizational culture?

The concept of knowledge workers change the concept of labor through which of the following?

Motivated employees do not need to know how their work is contributing to the greater good of the organization or their customers.

Which of the following can differentiate an organization from its competitors and influence the public's perception of the company's reputation?

The stock of knowledge, habits, social and personality attributes, including creativity, embodied in the ability to perform labor so as to produce economic value

Introducing Sustainable Tourism

Understanding Capital

Globalization, Localism, and Sustainability

Governance of Sustainable Tourism

The Sustainable Traveler

Mass Tourism

Alternative Tourism

Marketing for Sustainability

Supply and Value Chain Management

Certification

Visitor Management

The Future of Sustainable Tourism

Filters