Exam 2: Strategy, Organization Design, and Effectiveness

The balanced scorecard helps managers assess the organization from many perspectives so they have a better understanding of total effectiveness.

Models for formulating organizational strategies include:

Apply Porter's model for formulating strategies to the following situation: Quebecor Printing is a Canadian-based commercial printing company that is expanding, acquiring ailing printing companies, and moving into international markets. They have completed more than 100 mergers and buyouts since 1972, and have focused on customized service by using "selective binding" to print, for example, two dozen versions of Reader's Digest for urban and regional markets. [Hint: Use the example given to explain the aspect of Porter's model that you choose to illustrate.]

A strategy is a plan for achievement of organizational goals.

Miles and Snow's Strategy Typology is based on the notion that:

The leader of one religious denomination emphasizes converts to the denomination, whereas the previous leader felt converts should play a backseat role while they "paid their dues." This illustrates ____ influence on the selection of effectiveness criteria.

The ____ strategy tries to maintain a stable business while innovating on the periphery.

What is the difference between a goal and a strategy? Give an illustration of each.

If an organization has well-developed goals for profitability, that is all they need for determination of their effectiveness.

When looking for strengths and weaknesses, top management is:

Business process indicators measure such things as how customers view the organization, as well as customer retention and satisfaction.

Which of the following is true regarding the goal approach:

When using the goal approach to effectiveness, it is best to use ____ goals.

Describe the internal process effectiveness measure of economic efficiency.

In Miles and Snows's Strategy Typology, the prospector:

Growth and output volume are examples of overall performance goals.

The focus strategy:

Explain the role of top management and why it is important.

A(n) ____ is a desired state of affairs that the organization attempts to reach.

A plan for interacting with the competitive environment to achieve organizational goals is referred to as: